This site is well situated in Wanaka and has reasonable facilities, however, the tent site I used had a concrete slab underneath (or very dense rock) which made pitching our tent incredibly difficult. We were there on Dec 28 and expected a bit of noise, but the main issue was the security guards on the front gate. Late night chatter and early morning noise from them, as well as the lack of warning towards campers making excessive noise was not great after a long day of hiking.
Thank you for your feedback.
Apologies to hear that the security guards were noisy and not warning noisy campers.
We will make sure that does not happen again.
Stayed here in a tent for the night. The tent sites are at the front of the property so there was a lot of traffic noise and early in the morning around 5am there was a lot of noise from the horses across the road. The amenities on the lower side of the property were very old and tired, we did not use these, instead we went up to the top of the property and used the facilities close to the powered van sites, they were cleaner and more spacious than the ones near the tent sites. A plus would be that the tent sites are spacious and well sheltered from the wind. Good wifi reception too. Reception staff a tad impatient and cold. Probably the worst of the Top 10 holiday parks we have stayed at so far. The place is in need of an upgrade.
Thank you for your feedback. We were full when you stayed so that would have been the only available sites. Yes the amenities down the bottom are in need of an upgrade and that will be done this year. Those facilities are only open over the December/January period. As new owners we take your feedback to improve and upgrade our facilities.
We take pride in how our reception staff meet and greet customers in such a bubbly friendly manner so was taken aback with your comment of inpatient and cold. We have since had a meeting with our staff so this does not occur again.
Fabulous facilities, beautiful location and wonderful company. Have been in past and will be back, however, feel as though new management have a lot to learn! Rude, condescending and an air of arrogance. Felt slightly unwelcome as he patrolled the camp like a dictator! Did not let it take away from our trip though!
As new owners to the park we appreciate your feedback. Hamish has been trying to eliminate a lot of people using our facilities for free. We don't want you to have to pay for freeloaders by increasing your tariff. If he appeared rude you must have misinterpreted him. Glad to hear it didn't take it away from your trip and we look forward to seeing you again.
Not a good family experience - party zone after Christmas. People drinking under-age, partying all night, urinating and throwing up everywhere. Facilities unclean and tired. Campervan went rolled down the hill as hand break wasn't put on correctly - through the fence and nearly into the pool where my kids were swimming. Families should be warned!!
Thank you for your feedback Deidre.
New Year in Wanaka is renowned for attracting young people and our regular family tent campers wait until after New Year to come camping. All our groups had parents with them and unfortunately the group you are referring to had a parent that did not have control over that group and they were asked to leave the day after.
The campervan was an unfortunate accident. The couple had put the handbrake on and it failed. There were some great people at the time who quickly cleared the area of children near the pool.
Families that have been coming back for many years always comment how great it is here.
For a top ten, this wasn't the best we've stayed in. The campgrounds themselves weren't great, with gravel not grass it made it difficult to peg our tent in. The mixed showers and toilets meant that everything smelled of urinal unfortunately. The kitchens were also both much smaller than normal top tens. The staff were friendly, but I think the place needs a little more attention.
Thank you for your feedback.
Being our first season we have a long to do list. The mixed shower block is only open for December and January and is on our list to upgrade this year. All out tent sites are grass, so I am unsure why you were put on a gravel site.
