Save - one of the activities supervisor was super friendly.
Generally the staff here are so friendly and helpful. Special shout out to the ladies at Bilo bar that looked after us.
The food is average in their buffet. Can be improved.
Their rooms are average. Needs some upgrades.
But otherwise the staff made it up.
Bula Vinaka Z2757BUsahils,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and colleagues which has been communicated with all colleagues & management team.
We have noted on the feedback which will be used for improvement of services.
With Kind regards,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This certainly is a 5 star family resort. So much for everyone to do at the resort and plenty of options for activities outside the resort. All the staff were so friendly and helpful and the facilities all clean and well maintained. We ate most meals at the Beach Bar & Grill and the quality of food and service from the staff was excellent. Even on a couple of really busy nights they managed to stay cheerful and the kitchen staff worked like a well oiled machine! Special mention to our room attended Lanny who made the most amazing towel animals everyday, the hanging monkey was particularly impressive!
Bula markwl9793WE,
Greetings from Resort!
Thank you to share your wonderful review on resort and colleagues. We are glad you had enjoyed your holiday with us and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
So welcoming, such amazing staff. Resort is beautiful & the Reef Wing which is adults only was perfection. Reef pool area is stunning & ocean views from the rooms is a joy to wake up to each morning. Having the option of adults only dining was also fabulous.
Rooms are very comfortable & beds are just lovely.
Bula Meaganneil,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your wonderful review on resort and colleagues. We are glad you had enjoyed your holiday with us and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
We enjoyed our stay at the resort we spent 7 days/nights. The resort is in a beautiful location roughly an hour from Nandi. We just got in a cab to the resort 100fjd. I would suggest stopping on the way and picking up supplies. E.g Beer, soft drink mixers and snacks. The resort is very expensive for these items. The resort is not 5 stars as claimed I was a bit surprised given it is Shangri-la. It is a 3-3.5 star resort. The ammenities are run down and in need of an upgrade. Our room was dated but was ok for what we paid $$. I would not have been so forgiving if we had paid more. There is only one good restaurant at the resort Golden Cowrie we dined here 3 times for dinner and had buffet breakfast here everyday. It’s not fine dinning as claimed but is still very good. The restaurant is adults only. Our other experiences at the Beach bar and grill & Takali Asian kitchen were very average/poor you can read my reviews. The service in general was pretty poor the staff are lovely people don’t get me wrong they just lack training and guidance( professional management) I get Fiji time but at times it was ridiculous we waited over an hour for a cocktail at the ocean pool bar and it was not busy. I can only imagine what it would be like in peak holiday season as it was very slow when they were not that busy. The resort is in a beautiful location with stunning views and sunsets and nice beaches to swim. As I said we did enjoy our stay and would return but only for the right price $$. I would not have been happy if we had paid the peak season holiday rates as it is not a 5 star resort as claimed.
Dear benandmuffin247,
Greetings from Resort,
Thank you for taking the time to share your detailed feedback about your recent stay at our resort. We are glad to hear that you enjoyed the beautiful location, stunning views, sunsets, and beaches.
We appreciate your honest feedback about the resort's amenities and services. We understand that you found our resort to be more of a 3-3.5 star experience rather than the 5-star experience we strive for. We apologize if our facilities did not meet your expectations. Your comments regarding the need for upgrades and improvements have been noted and will be shared with our management team for review.
We're sorry to hear about your experience with our dining options and service. We strive to provide a variety of high-quality dining experiences and excellent service, so we regret that we missed the mark during your visit. Your feedback about the service at the Beach Bar and Grill & Takali Asian Kitchen, as well as the long wait times for service, is invaluable and will be used to improve our operations.
Despite these issues, we're pleased to hear that you enjoyed dining at the Golden Cowrie and that you found value in your stay for the price you paid. We understand that you would consider returning under the right circumstances, and we hope to have the opportunity to provide you with a truly 5-star experience in the future.
Once again, thank you for your feedback. It helps us understand where we can make improvements to enhance our guest experience.
Kind regards,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
Lovely resort and friendly helpful staff especially Shayal from reservations. Very good service, and buffet breakfast. Loved the experience and resort. We were offered late check out because we arrived late.🩷🩷🩷🩷🩷🩷**********************100% recommend
Bula Escape27677214730,
Thank you to share your wonderful review on resort and colleagues. We are glad you had enjoyed your holiday with us and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
