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Fiona D

Fabulous ! We loved it ! Wish Fiji was nearer to London !

5.0 of 5 bubblesReviewed 19 May 2024
Nothing was too much trouble . The staff are all lovely and friendly . Would definitely visit again . Lovely food . The sea temperature was lovely . Definitely recommend the River Safari and shot over jet ! A once in a lifetime experience ! Wow !
Date of stay: May 2024
Room Tip: Some children are not in control . It’s a bit of a shame at times .
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this review
Responded 20 May 2024
Bula fionadI5400QP,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your great review on resort and colleagues. We are glad you enjoyed your stay with us and we look forward welcoming you back soon!!

With Kind regards,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (4,825)
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    116 - 121 of 4,825 reviews
    Reviewed 19 May 2024

    This was our first visit to Fiji and to the hotel and I can’t fault it enough. Nothing was too much trouble if you asked for something. Everyone was so friendly and welcoming. All the staff were so accommodating and really helpful when we arrived on the first day. All the food we ate was so fresh. There was always something to do for everyone and all the trips we did were fantastic. Highly recommend the Jet Boat Safari along the Sigatoka River. That was a blast! Definitely coming back. This won’t be the last visit to Fiji.

    Date of stay: May 2024
    Trip type: Travelled with family
    Thank Anna D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 21 May 2024

    Bula Y4350GEannad,

    Warm greetings from Paradise of Shangri-La Yanuca Island, Fiji

    Thank you for your great review on resort and colleagues.
    It sounds like you had an **amazing experience** in Fiji! I'm glad to hear that the hotel staff were so accommodating and that the food was fresh and enjoyable. It's always exciting when there are plenty of activities to choose from, and it seems like the Jet Boat Safari along the Sigatoka River was a real highlight for you.
    Thank you for sharing your experience, and I hope your next visit to Fiji is just as memorable! 😊
    Yours Sincerely,
    Ashwini Singh
    Executive Secretary / Quality Improvement Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 18 May 2024 via mobile

    We visited with our family of four ( kids 10 & 8) and we had the best family holiday. The resort is perfect for families. You can do as little or as much as you want! Our kids loved the Inflatable park and snorkeling right off the beach was perfect! Food and cocktails were great! Lots of variety. Definitely book into the Asian Restaurant (Takali) as it books out and is delicious! The black marlin bar ( next to Takali) is hidden away but has a pool table and we generally had the place to ourselves so the lovely bar staff lets us put on our own music for a dance party! The horse riding at the resort was a highlight! We would go back in a heartbeat!

    Room tip: We were in Lagoon room 121 and it was perfectly located on the ground floor! just far enough away so it felt private but still near pool!
    Date of stay: May 2024
    Trip type: Travelled with family
    Thank Erin G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 21 May 2024

    Bula Erin G,

    Greetings from Shangri-La Yanuca Island, Fiji

    Thank you to share your excellent review on resort. Review will be communicated with the colleagues and management as this will bring great motivation for us to keep providing excellent services to all our guests,

    We are very happy to know you had enjoyed your holiday with us and we look forward to welcoming you back soon.

    With Kind regards,
    Ashwini Singh
    Executive Secretary / Quality Improvement Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 May 2024

    The Most amazing trip with the Most friendly people I’ve ever met. The whole resort is fantastic but a special thanks to Adia V at the Itailian restraunt you made this trip fanatasic and your service is second to none. This is definatelY out last visit here and we can’t wait to get back

    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Aaren B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 21 May 2024

    Bula Vinaka aarenb2024,

    Greetings from Shangri-La Yanuca Island, Fiji

    Thank you to share your great review on resort and colleagues. We are glad you had fantastic holiday with us and we look forward to welcoming you back soon!

    With Kind regards,
    Ashwini Singh
    Executive Secretary / Quality Improvement Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 May 2024 via mobile

    Gastro epidemic in the pool - kids and adults vomiting for 2 days.
    Food is horrible
    No supervision of staff and understaffed
    Not enough sun chairs and those that are available are old, dirty or broken
    Unless you book the restaurants days ahead you cannot get in - the only other options are kids restaurants which are diabolical

    Date of stay: May 2024
    Trip type: Travelled with family
    1  Thank jonh655
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 21 May 2024

    Bula Vinaka john655,

    Greetings from Shangri-La Yanuca Island, Fiji

    Thank you to share your constructive feedback on resort. We take very guest feedback seriously to work on improvement and this review has been communicated with all management to work to rectify on issues.
    We sincerely apologize for the inconvenience caused during your stay.
    Yours Sincerely,
    Ashwini Singh
    Executive Secretary / Quality Improvement Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 May 2024 via mobile

    From arriving to leaving, we had a great experience! We seemed to bring the rain with us but it didn't ruin anything. We stayed in the first week of May for 5 nights to celebrate our 10 year wedding anniversary.

    Location - About an hour drive from Nadi airport. Stop at one of the local supermarkets & get water & other supplies you might need, if you're looking to save a little money. The beach behind the hotel, have reef shoes as it's a little rough on barefeet. You can walk quite a bit out & up to waist deep most of the time & see plenty of fish. Walking to the restaurants is around 5-7 minute walk or you can request a buggy to drive you. Be aware sometimes there can be a bit of a wait (maybe 10ish mins) if busy. The gym is well equipped I'd say, we didn't use it as we had quite full days but popped in to have a look.

    Room - We stayed in the Reef Wing (adults only) room 467. A few things could've been maintained better, but nothing major. We had a lovely view from the ground floor. Oh, might add, if you have mobility issues, ground floor is best for you. Originally we had a top floor room but my husband can't manage stairs or the ramp easily. We notified staff of this & within literally 10 minutes they moved us to a ground floor room. Bathroom is spacious & the balconies outside are decent with a chair, little table & daybed.

    Staff - Absolutely beautiful people. Always a smile with a cheerful "Bula!". Just the most helpful & attentive people, they knew us by name & remembered when it was our anniversary. They treated us like family. Dear management, your staff are doing wonders, especially in the Reef Wing, please make sure they are all recognised for this!

    Food - Golden Cowrie (Italian) was our favourite, being adults only. We had breakfast (buffet) every morning & dinner for our anniversary. Couldn't fault it.
    Reef bar & dining was great. Not a full dining menu, more snacks & drinks for those days you feel like something small. Those drinks were strong! They do have a 3 course dinner from time to time, maybe once a month, depends on how busy the bookings are I guess. Probably our favourite meal during our stay.
    Beach Bar & Grill wasn't great, Takali (Asian) was nice but could've been better.
    Golden Cowrie & Takali need bookings for dinner.
    We had breakfast included in our package.
    There is a drinks package which we didn't take as we aren't big drinkers but from reading it's unlimited drinks from a certain menu between 12pm-10pm. Make sure you add that when booking if this is something you would want.
    Reef Wing has happy hour every night from 5-6pm with a choice of 2 cocktails & canapes.

    Heads up there is a $150FJD per day deposit held upon check in. Meals at restaurants will be charged to your room & taken from this unless you want to settle in cash upon checkout.

    We really loved our stay here. We don't have kids & being in the adults only section was perfect.
    Vinaka to all the staff, especially in Reef Wing & Golden Cowrie. You are all just beautiful people & have made our trip so memorable. We hope to visit again.

    Date of stay: May 2024
    Trip type: Travelled as a couple
    1  Thank Liz R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 11 May 2024

    Bula Vinaka Liz R,
    Greetings from Shangri-La Yanuca Island, Fiji
    It is with great pleasure to receive such a wonderful review very well paragraphed to clearly show areas of great results which all colleagues and management will enjoy to read and get motivated to keep performing excellent.
    Thank you for choosing our resort for your 10th wedding anniversary celebration with us and taking back beautiful memories to cherish!!
    We are glad you had awesome holiday with us and we look forward to welcoming you back soon!!
    Yours Sincerely,
    Ashwini Singh
    Executive Secretary / Quality Improvement Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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