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Jon
Sydney, Australia

Extremely poor experience

1.0 of 5 bubblesReviewed 15 May 2024via mobile
Gastro epidemic in the pool - kids and adults vomiting for 2 days.
Food is horrible
No supervision of staff and understaffed
Not enough sun chairs and those that are available are old, dirty or broken
Unless you book the restaurants days ahead you cannot get in - the only other options are kids restaurants which are diabolical
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this review
Responded 20 May 2024
Bula Vinaka john655,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your constructive feedback on resort. We take very guest feedback seriously to work on improvement and this review has been communicated with all management to work to rectify on issues.
We sincerely apologize for the inconvenience caused during your stay.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,867)
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Reviewed 11 May 2024 via mobile

From arriving to leaving, we had a great experience! We seemed to bring the rain with us but it didn't ruin anything. We stayed in the first week of May for 5 nights to celebrate our 10 year wedding anniversary.

Location - About an hour drive from Nadi airport. Stop at one of the local supermarkets & get water & other supplies you might need, if you're looking to save a little money. The beach behind the hotel, have reef shoes as it's a little rough on barefeet. You can walk quite a bit out & up to waist deep most of the time & see plenty of fish. Walking to the restaurants is around 5-7 minute walk or you can request a buggy to drive you. Be aware sometimes there can be a bit of a wait (maybe 10ish mins) if busy. The gym is well equipped I'd say, we didn't use it as we had quite full days but popped in to have a look.

Room - We stayed in the Reef Wing (adults only) room 467. A few things could've been maintained better, but nothing major. We had a lovely view from the ground floor. Oh, might add, if you have mobility issues, ground floor is best for you. Originally we had a top floor room but my husband can't manage stairs or the ramp easily. We notified staff of this & within literally 10 minutes they moved us to a ground floor room. Bathroom is spacious & the balconies outside are decent with a chair, little table & daybed.

Staff - Absolutely beautiful people. Always a smile with a cheerful "Bula!". Just the most helpful & attentive people, they knew us by name & remembered when it was our anniversary. They treated us like family. Dear management, your staff are doing wonders, especially in the Reef Wing, please make sure they are all recognised for this!

Food - Golden Cowrie (Italian) was our favourite, being adults only. We had breakfast (buffet) every morning & dinner for our anniversary. Couldn't fault it.
Reef bar & dining was great. Not a full dining menu, more snacks & drinks for those days you feel like something small. Those drinks were strong! They do have a 3 course dinner from time to time, maybe once a month, depends on how busy the bookings are I guess. Probably our favourite meal during our stay.
Beach Bar & Grill wasn't great, Takali (Asian) was nice but could've been better.
Golden Cowrie & Takali need bookings for dinner.
We had breakfast included in our package.
There is a drinks package which we didn't take as we aren't big drinkers but from reading it's unlimited drinks from a certain menu between 12pm-10pm. Make sure you add that when booking if this is something you would want.
Reef Wing has happy hour every night from 5-6pm with a choice of 2 cocktails & canapes.

Heads up there is a $150FJD per day deposit held upon check in. Meals at restaurants will be charged to your room & taken from this unless you want to settle in cash upon checkout.

We really loved our stay here. We don't have kids & being in the adults only section was perfect.
Vinaka to all the staff, especially in Reef Wing & Golden Cowrie. You are all just beautiful people & have made our trip so memorable. We hope to visit again.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank Liz R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 11 May 2024

Bula Vinaka Liz R,
Greetings from Shangri-La Yanuca Island, Fiji
It is with great pleasure to receive such a wonderful review very well paragraphed to clearly show areas of great results which all colleagues and management will enjoy to read and get motivated to keep performing excellent.
Thank you for choosing our resort for your 10th wedding anniversary celebration with us and taking back beautiful memories to cherish!!
We are glad you had awesome holiday with us and we look forward to welcoming you back soon!!
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024

Amazing would recommend!!! Went to the Chi Spa which was very relaxing, had the facial and full body massage.
All you can eat breakfast was very good. Pasta from the Italian restaurant was lovely. Staff are all very friendly and helpful. View from the room was beautiful!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gabrielle W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 11 May 2024

Bula Vinaka 134gabriellew,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you for your awesome review on resort and colleagues which has been proudly communicated with all colleagues and management team. Review of such bring a great joy and motivation to each of us which give them boost with energy to keep smiling and giving best services to all guests staying with us.
We are glad you had fantastic holiday with us and we look forward to welcome you back soon!!
Feel free to contact us directly for your future travel plan.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2024

First time overseas. Wonderful people and staff. Very friendly and always helpful. Food was great, caters to all tastes. Facilities very clean, room well maintained. Recommend the spa - Livinia was lovely, and JetSki - Jack and Buddy were great!!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Olivia W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 11 May 2024

Dear OWilliams1976,
Greetings from Paradise of Shangri-La Yanuca Island, Fiji
Thank you for choosing Shangri-La Yanuca Island, Fiji for your holiday destination and experiencing your first overseas holiday with excellent experience.
We are glad you had fantastic holiday with us and we look forward to welcome you back in near future.
Always feel free to contact resort for your future travels, we all will be very happy to assist you.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2024

This resort is massive. Probably biggest I have stayed at in Fiji. I was overwhelmed by its size. We stayed in Reef wing adults only section. Complimentary happy hour drinks and canapes. There is a snack bar that does meals till 4pm but for dinner you must go to one of the other 4 restaurants- 2 are adults only. . I found that difficult as I can't walk too far. They will take you in a golf cart but difficult to find someone to take you or pick you up. If you like lots of activities plus area where you can escape kids reef wing is great. Breakfast was included. Again had to go to one of the other restaurants. Massive buffet breakfast. 9 hole golf course was a bonus for my husband. I would like to see tge reef wing set up so you can eat all meals there if you so desire. Overall a typical Fiji resort. Rooms nice .

Room tip: Go to Reef wing if you don't have kids. Much quieter.
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Terri M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 9 May 2024

Bula tessalee,
Greetings from Shangri-La Yanuca Island, Fiji
Thanking you to share your great feedback on resort. Review has been communicated with the management team to work on improvement and implementation on the areas needs too.
We are happy to know you did enjoy your holiday with us and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2024

I think what makes this resort is the people. All the staff are amazingly friendly are willing to help in any way they can. The resort is set in the most beautiful location great for just lazing the days away or for those wanting to do a little more there is plenty to do as well from snorkeling to golf. For the foodies there is something for all tastes in the many restaurants around the island. I could not really fault the resort in any way.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Felicity B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 9 May 2024

Dear 554felicityb,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you for sharing your valuable review on resort and colleagues. We are glad you had amazing holiday with us and we look forward to welcoming you back soon!!
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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