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Felicity B
Australia

Fiji Paradise

4.0 of 5 bubblesReviewed 6 May 2024
I think what makes this resort is the people. All the staff are amazingly friendly are willing to help in any way they can. The resort is set in the most beautiful location great for just lazing the days away or for those wanting to do a little more there is plenty to do as well from snorkeling to golf. For the foodies there is something for all tastes in the many restaurants around the island. I could not really fault the resort in any way.
Date of stay: April 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this review
Responded 8 May 2024
Dear 554felicityb,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you for sharing your valuable review on resort and colleagues. We are glad you had amazing holiday with us and we look forward to welcoming you back soon!!
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,723)
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Traveller rating
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Reviewed 4 May 2024 via mobile

My partner and I stayed for 5 nights end April - beginning May.
We stayed in the main hotel for one night and then moved to the Reef Wing. If you are not traveling with children I recommend the Reef Wing. We were on the fully inclusive package and can highly recommended this. . We thoroughly enjoyed our stay. Friendly and super helpful staff and good food. Will be back !

Room tip: Stay in the Reef wing if you are not traveling with children
Date of stay: April 2024
Trip type: Travelled as a couple
Thank MBurgess1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 6 May 2024

Bula MBurgess1
Greetings from Shangri-La Yanuca Island, Fiji
Thanking you for choosing and booking with us and it is great to know you have thoroughly enjoyed your stay in Reef Adults Wing Only which is exclusive to guests who has booked to stay in Reef Adults Wing Only. We are glad you took beautiful memories and we look forward to welcoming you back in near future.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2024

Clean rooms, comfy bed, friendly staff. Stayed in Reef wing- adults only. Only way to go if you don’t have kids. Pool and bar were great, staff so nice and attentive. Drink package worth it if you know you’ll drink 4-5 drinks a day, plus water and sodas. Breakfast was included, most days we didn’t bother with lunch, happy hour with canapés 5-6pm, then dinner at 7 was all we needed. Bring extra sunscreen/aloe really expensive at resort shop.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 6 May 2024

Bula Vinaka X4528NUlisab,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and colleagues. We are glad you had enjoyed your stay in Reef Adults Wing Only and we look forward to welcome you back soon.
Yours Sincerely ,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024 via mobile

We travelled around 4 islands - Samoa, Fiji, Vanuatu and New Caledonia - in March staying in different accommodation.

Shangri-La was, on reflection, the best organised and most comprehensive holiday resort offer. However, because it basically is a massive holiday camp it may not be to everyone’s taste. Like all these things depends what you want.

We stayed for 7 nights in March. We stayed in the adults only reef wing. We had some sunny days and some torrential downpours. The room was good, TV and excellent A/C which was necessary to combat the humidity. We left it off once to return to water running down the walls and puddles in the floor! The balcony was pretty spacious offering good views of the beach, lagoon and adult swimming pool.

This a massive self contained resort catering largely for families (and a conference facility) with a multiplicity of restaurants offering different cuisines (we liked the beach bar), bars, swimming pools, kids club, a small shopping centre, on site ATM, trips, golf course, crazy golf, spa, shows etc etc. To be fair it’s been very well put together. There are free motorised buggies that drive round picking guests up and dropping them off. The adults only wing was kept as adults only with its own bar (served snacks) and its own swimming pool. There is an adults only breakfast restaurant on the site but not in the reef wing.

The location was about an hour away from the airport (depending on traffic) and on the south side if the island. The resort offered walks around it and some pleasant beaches with lovely views. But to get the ‘real’ Fiji you’d have to go off site.

Like most, if not all, of the Pacific Islands it’s hard to go there and not be struck by how genuinely pleasant, polite, hospitable, warm and friendly the people are. This was true of all the staff here who were simply and uniformly helpful and lovely. In fact, the guys here were top quality.

So, we liked it as a different experience. But can see why others may not as it may just be too big and too busy. I can see the attraction for families. If you are on holiday without children I’d have to suggest going adult only.

Overall, we enjoyed our week.

Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank 387philipk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 4 May 2024

Bula 387philipk,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you for your excellent review on resort and has also sharing your visit from other places. We are glad you had wonderful & enjoyable stay with us. It is very nice to receive beautiful review which has been communicated with all colleagues.
We look forward to welcoming you back in near future.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2024 via mobile

We arrived later than usual due to our flight being delayed but check in was quick and we were met by the “chief” lobby greeter - very warm and welcoming.

Taken to our room by golf buggy and bags taken up. Room was big and had a great view overlooking the ocean.

Played golf - nice little 9 hole easy to get around. My wife and I had treatments at the spa - staff very professional. Restaurants were all great with amazing views.

All staff were friendly and helpful.

Food was great - we had our breakfast included and there are options to have all inclusive. They made an effort to bring me cake and sing happy birthday to me one night at dinner.

If you looking for a resort to relax, it accommodates families has pools with lifeguards.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Venture14714509960
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 1 May 2024

Bula Vinaka Venture14714509960,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and colleagues. We are glad you had awesome holiday with us and we look forward welcoming you back soon!.
With Kind regards,
Ashwini Singh
Executive Secretary/Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2024

absolutely love this resort, especially our kids (one 13 yo and one 8 yo). this resort has everything that can entertain kids and adults. we will surely come back.

one thing to improve is that their billing is a bit messy. As our deal is full board, meaning all 3 meals are included. we will just need to pay for beverage. But we seem to be over charged, seriously you got no time to look through every item on your final bill when checked out. What I can recommend is to keep your invoice after every meal, so you can cross-check it against your final bill.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Odyssey30096657055
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 29 April 2024

Bula Odyssey30096657055

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your review on resort and colleagues with also your suggestions which has been communicated with the concerned management to work on improvement.

We look forward welcoming you back soon!!

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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