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Taito W

Can do better.

2.0 of 5 bubblesReviewed 21 Apr 2024
Customer service was terrible, from the time we entered the lobby, and I'm pretty sure by the looks of everything around me that the terrible customer service is only towards the locals. I had to drive my own vehicle to the park, once there, the guy driving the buggy refused to bring me back up. And that was the beginning of a stressful 2 nights. The guy who checked us in was extra helpful ad tried to make it better. Then we got put into the wrong room, and when they gave us the correct room, no one was there to help move the bags. The new room was leaking from the air con vent. This was 1 weekend where I literally could not wait to leave and get back home. The staff have really got to work on their customer service, us locals pay good money to be there as well. Handful of staff were great, the nannys we had were awesome,Nancy and the other lady (didn't get her name). But overall, came back home needing a break from all that stress.
Date of stay: March 2024
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this review
Responded 24 Apr 2024
Bula taitow2024
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your review with your observations and suggestions this has been communicated with the management team who had discussion on this review to work on improvements and trainings of colleagues.
We sincerely apologize for the inconvenience caused during your stay.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,725)
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Reviewed 19 April 2024

Place is gorgeous, food is fantastic and staff are so kind and care about all customers
Special mention to the staff who has celebrated my partner birthday and made her night special , thanks again

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Florian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 24 April 2024

Bula florianscareflows,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and colleagues. We are glad you had wonderful holiday and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2024

Bula, We loved our stay at the Shangri la and were sad to leave. We went to the Islands and wanted to be back at the Shangri la the whole time we were on the Island. We were upgraded to the adults only area on arrival. Feezah met us with a smile, organised a delicious drink and then escorted is to the adult only area. Our rooms were cleaned regularly and they were immaculate. Need were turned down each night. Kinny out cleaner left a very thoughtful note for us reminding us to drink water. The reception were always happy to see us, knew our names and always ready and happy to help. (Emary and Kate's). The posters were super helpful with bags and lifts to where you were going. (Benjamin, only name I remember.) Everyone at the restaurants was happy to serve ( I only remember Amen). The singers were awesome and the fire show. Moses who did the torch ceremony amazing. The staff taught us a lot of Fijian language. Souch culture at the resort. Big Joe was lovely and explained Kava to us.The ladies selling trinkets were so friendly and not pushy. Jim:s painting is exceptional. Bella and Mary were super helpful when we missed our tour and thanks to them we did more than we planned. The only negative was the horse riding, Tui was sleazy and riding through the golf course is not what was expected and something you can do anywhere. I will definitely be back. Vinaka Vaka leivu for the amazing farewell. (It was Euro- sexy) A give away for the staff to remember me. Might be spelt wrong. Kate Anderson

Room tip: Sigatoka River safari and cave tour are a must do. Definitely do the fire show.
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kkiratea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 19 April 2024

Dear Kate Anderson (kkiratea)
Sunny greetings from Paradise of Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and colleagues which has been proudly shared with the colleagues and management. For the horse riding this will be reviewed by our concerned management, please rest assured as this is already in good hands.
We are glad you had awesome holiday spent with us and we look forward to welcoming you back soon!!
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2024

I don't understand some of the critiques I've found on the internet before I went there! The hotel is absolutely fantastic. I stayed at the adults only wings, and enjoyed every minute.
The staff are just lovely and wil go out of their ways to help and pamper you. The rooms are spacious, very clean and furnished with comfy beds and big wardrobes.

Thenbeach is not suitable for walking barefoot but then, there's a wonderful reef just feet off the shore - so what do you expect? At low tide, it's posible to enjoy the wonders of the reef with it's many fish even if you are a non-swimmer. A good place for snorkelling if you are a swimmer. On the other side of the hotel, near the children's play castle, the underwaterworld is a completely different one with freshwater from the river mingling with the sea water. A unique snorkelling experience.

The food in the various restaurants is ample and good. The only critisism I'd utter is that I would have wished to have more local Fijian options to sample. The cocktails are good, if not very strong.

On the whole, I had one of my best holidays there. So don't believe everything you read on the internet. Go and see for yourself!

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bookwormKarin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 18 April 2024

Dear bookwormkarin,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you for your valuable time providing great review on resort and colleagues with your suggestion which will be definitely will be looked into improve.
We very much appreciate your honest feedback and we are very glad you had excellent holiday with us.
We look forward to welcoming you back soon!
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2024 via mobile

This is a beautiful resort on an island about an hour from Nadi. To get to the island you just drive across a bridge. The resort is well taken care of. Two pools. One is crowded with lots of kids. The other is smaller and less kids. Your choice. Rooms are nice sized and comfortable. Bed was great. Good sized bathroom. Plenty to do. Snorkel, kayak, paddle board. Breakfast buffet available in all 3 restaurants. Looked like a lot of families with kids come here for their holiday. The grounds are very pretty. A true tropical paradise.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank lovetheoutdoors061
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 17 April 2024

Bula Vinaka lovetheoutdoors061,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort. We are glad you loved facilities on property with sports which kept you entertained, taking back beautiful memories.
We look forward welcoming you back in near future.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2024

Location, staff, accommodation, food all excellent
The welcome was warm and friendly, the staff always on hand to help. A huge variety of food available to suit all tastes. Everything was done with a smile and a "Bula".
Leave your worries behind and enjoy a taste of paradise.

Room tip: Relax and enjoy.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynda P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 17 April 2024

Bula Vinaka Passenger02458331032,
Greetings from Shangri-La Yanuca Island, Fiji
It is with great pleasure to receive such a great review on resort and colleagues. We are glad you had enjoyed your holiday with us and took back beautiful memories to cherish.
We look forward welcoming you back in near future.
Yours Sincerely,
Ashwini Singh
Executive Secretary/Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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