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Barbz
Perth, Australia

This Resort has it all

5.0 of 5 bubblesReviewed 29 Dec 2023via mobile
We usually head to Bali but this year we thought we would try something different
We are from Perth so 8 hours against 3 to Bali
This resort has it all and perfect if u want to stay put
However we like looking around and it’s a long bus ride to anywhere
Date of stay: December 2023
Room Tip: Busy busy with children but u can opt to stay at opposite end of the resort
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this review
Responded 29 Dec 2023
Bula Vinaka BarbaraG1315,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your excellent review on resort with your observation and suggestions. We are glad you had awesome holiday with us and we look forward welcoming you back you soon when you decide to visit us again.

It is with much pleasure to have you back and feel free to contact me directly for your future visit for any assistance needed.

Wishing you all the best for joyful and blessed happy New Year 2024.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 December 2023

We stayed at Beach Bure 3 (BB3) which is a 2 bedroom Bure down towards Bilo Bar! The rooms are air conditioned but common area ie. living area and kitchen have fans but not an issue as the breeze through the Bure is lovely when you open the front and back sliding doors. The rooms are a little dated but for a family of 4 with a 2 yr old and 7 month old it didnt bother us in the slightest. For us its more about functionality and the Beach Bure 3 delivered on all fronts! So its excellently located for sunset drinks during happy hour with the incredible Telica and Elijah at the Bilo Bar! The view is of the lagoon which is incredible and you have your own little stretch of beach to walk out of for those early morning swims. Biggest highlight as we have a 2 year old son and 7 month old daughter is the Nanny! Our Nanny is Marisilina Naresia, who has worked at ShangriLa for more than 20 years! She was incredible with our 2 year old showing him how to weave a basket from coconut fronds and teaching him about the different types of fish that were swimming outside our Bure. Marisilnia then would sing Fijian songs (meke) to our 7 month girl to ease her to sleep and even did Fijian massages (bobo) on her after every bath! By the end of our incredible holiday our 2 yr old was calling Marisilina Bubu which is Fijian for Grandmother. If you need a Nanny when at ShangriLa then specifically ask for Marisilina Naresia! I cant recommend her enough! ps. She is a Catholic for information.

Date of stay: December 2023
Trip type: Travelled with family
1  Thank Chris W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 15 December 2023

Bula Vinaka willowsinthedam,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your great review on resort and colleagues. We are glad you have enjoyed your holiday with us and we look forward welcoming you back soon.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2023 via mobile

It was a very good stay. Unlike other reviews we found the rooms to be good, not damp or dirty. The housekeeping also showed up when we called. The staff overall was wuite friendly and good. The resort is great but too spread out, lots of walking. The front reception did seem clueless about few things. There wasn't enough clarity around the full board we booked. Each time they had to ask. I dont think the full board is worth the money. The onlg thing lacking was vood food. The lagoon restaurant food was just average. Beach bar and grill not good. Only good restaurant was Takali. We couldn't eat at Cowrie restaurant as we were told its adults only. That's a shame. Plenty of beach towels, no issue. Free snorkeling gear for an hour which was good. Free kids lunch was good option. Fire show and dinner was expensive for what you get.
Few cons: staff seemed to not know much, every time we asked something they had to go and check with management. Nothing in the restaurants to keep kids busy, no colours, crayons etc. Cocktails were very limited and pricey. Having said that, we had a very good trip, wish we had booked lagoon rooms as ocean wing was a bit far.

Tip: get taxi from outside the airport as they as half price or less than what you get charged when you book from the hotel.

Room tip: Get taxi from airport, get water bottles and get reef or lagoon rooms.
Date of stay: December 2023
Trip type: Travelled with family
Thank hinz_Auckland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 16 December 2023

Bula hinz_Auckland,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your review on resort. We are glad you have enjoyed your holiday with us and we look forward welcoming you back in near future.
We will take your review seriously to look into the areas you have observed needs improvement to work with concerned department.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2023

Not a good holiday for small children. Spend your money somewhere else.

The Shangri-La is old, slow and hopeless. There are plenty of nice staff but everything is hard work, which just makes it a stressful holiday.

It takes 90min drive from the airport. Checking in was rushed and a shambles and we received no information .

There is no information in the rooms. There is a QR code that tells you stories about restaurants and activities but no times or prices or other important things to know.

There was zero information on the kids club, including minimum age and opening times. Also the kids club is a hot little hut with no breeze and no air conditioning so it was not at all fun for the sweltering children.

Some restaurants are by reservation only but that’s not written anywhere. Food service is extremely slow, which isn’t ideal with small kids. None of the food is any good for the price. It wasn’t terrible but it was very expensive. There is nowhere to buy small snacks throughout the day, like a packet of crisps or veggies and dip etc, everything is deep fried in the daytime. So again, not good for small kids.

They ran out of clean beach towels and some days our room was made up and others it wasn’t. We didn’t need our room made up every day but it would be nice to just have a clean hand towel and dry floor mat given four people were using them.

The aircon stopped working one night in a whole wing of the resort. I get these things happen so I’m not marking down based on that.

Checkout took over one hour.

If you’re a couple with no where to be and no plans it would probably be fine, but absolutely not fine with small children.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Fizz D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 16 December 2023

Bula Vinaka fizzd2014
Greetings from Shangri-La Yanuca Island, Fiji
Thanking you for your constructive feedback on resort. It is very upsetting to know you have been inconvenienced by the issues being mentioned in your review.
I have done a investigation on the QR Code scanning which provides perfectly all details for the resort each areas with opening time and menus. Our first page is display for guest and once you go into the tales it displays full information of the areas being clicked. QR Code has been implemented for easy access for all guest to view to book and enjoy all operations on property.
We sincerely apologies for all inconvenience you have during your stay.
We take this platform as an opportunity to list and work on improvement and implementation of issues and to avoid any further recurrences.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2023 via mobile

Shangri La Fijian Resort & Spa.

Managers Eddie or Saul

Late check in… 1hr late already……

If you want the amazing review that InterContinental Fiji Golf Resort & Spa got when I just stayed there for the last 5 nights then your going to have to do better and up your service standards. They check me in 5hrs early when I arrived at Intercontinental and they are very busy with 3 weddings this week!! They make Shangri-La look like a 3 star hotel!! Intercontinental gave details on Wi-Fi connection while waiting, they directed me to various parts of the hotel so I could get my holiday started, I arrived there at 8am and was checked in by 11am even though check in is 4pm…. I didn’t even have to request an early check in.

I‘’m currently recommending that visitors to Fiji stay at the InterContinental Fiji if you don’t want to spend your first day in reception with a crowd waiting to check in 🫤 reception didn’t even offer suggestions on what to do while waiting on check-in, also didn’t give Wi-Fi details while waiting….. very very poor check-in standards.

Finally got to the room 1hr and 15mins after check-in time…… clearly the delay was not because the room was being cleaned because the mirror in the room looks like it hasn’t been cleaned in between guests!!

Very disappointed I choose to stay here after a beautiful, immaculate stay at the Intercontinental Fiji.

I won’t be booking here next year….. in fact I’m of the view that I’m going to leave here early and go back to intercontinental. Bad first impression!!

I understand a lot of your staff went to work for intercontinental Fiji and I have to say that it’s your loss that they have gone. As a guest I also want to go back there.

Room tip: I will be avoiding this hotel next year when I visit Fiji, it feels like the storm after the calmness of staying at a fabulous hotel
Date of stay: November 2023
Trip type: Travelled solo
Thank iBeenAroundTheWorld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 2 December 2023

Bula iBeenAroundTheWorld,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your constructive feedback on resort which has been communicated with the management team who will work with own areas of colleagues on improvement and implementation.

We sincerely apologize for the inconvenience caused during your stay.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2023

What an amazing resort.

From check in to check out.

Staff are friendly, efficient, caring and always smiling.

Rooms are great, and views are spectacular

Would highly recommend for a family vacation. Golf for Dad and tanning pools days with ice cold cocktails for Mom.

Lagoon pool is a MUST if you travelling with kids - we had so much fun with the staff and guests with water games.

Would highly recommend the buffet dinner, with is gorgeous sunsets on the water.

There’s so much to do, I’d say a MIN stay of 5 nights easy.

Oh and I forgot to mention is there is an only adults area of the resort (including dinning options)

Book your next family vacation/staycation. You won’t be sorry!

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tayhostie1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 2 December 2023

Dear Tayhostie1,

Sunny Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your great review on resort and colleagues. We are happy to know you have enjoyed your holiday with us and we look forward welcoming you back in near future.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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