The bar staff were amazing! We were greeted by the lovely Netani Seva who looked after us by the pool each day.
He was very friendly and the kids loved him.
He always made sure the kids and adults were fed and happy.
We will miss you Netani!
Bula Vinaka emilywS2313LE,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and Netani which has been communicated with all colleagues and management. We will surely recognize Netani, this review brings great motivation to him and encourages to keep providing his best to all guests.
We can see you had enjoyed holiday with us and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary/Quality Improvement Manager
Excellent service, amazing hospitality. Everything was organized and very smoothly. Great place to relax and spent time with family and friends. Definitely will go back and recommend this resort to anyone. A lot of activities for children and adults, never get bored.
Bula Vinaka olgakU36229FG,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your excellent review on resort and colleagues. We are glad you had wonderful holiday with us and we look forward welcoming you back in near future.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
Check in was a long process. No map or orientation was given at a check in and we found out what was where from other guests. The room provided everything needed for a comfortable stay and a lovely touch was the complimentary bottle of wine and chocolate box. The bed was comfortable and we had a view over the lagoon area which was great. Wi-Fi is complimentary and worked really well.
We were on a full package, with meals and drinks. This worked very well for us. Be aware that the meal package is capped at $114 per person per day but you can easily work around that. We visited the Terrace restaurant, which is buffet style and more for families, only once. There is an Asian restaurant which was great and the Black Marlin (adults only - mainly Italian) which was fantastic for a quiet long dinner.
Each and every staff member is a jewel, so happy, warm and friendly. The staff made for a memorable visit. I would consider seriously coming back again. Having no children would opt for the adults only area with a dedicated pool and bar. Other than the above, loved our stay.
Bula Trek59684796181,
Thank you to share your great & valuable review on resort. We are glad you have memorable stay with us and we look forward welcoming you back soon.
We do apologize for the check in took long and not providing map, this review has been shared with the management team to assist with working on improvement and implementation.
Feel free to contact me directly for your future travel.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This is my second time at this hotel, first time I came as a solo traveller, second with my mum I returned.
My first experience here was flawless. Hence returning and my first review I talked up the Shangri-La.
My second time around was a lovely trip but different. Please note only 11 months between the two..
Few things that were different / affected my review :
Booked a twin room, as with my mother . Ended up with a king bed. No other rooms available to move to (even if we paid more) no compensation offered. Eventually got two individual rooms at a lesser rate but this took two days of our 5 day trip and lots of arguing with the hotel- certainly not a memorable start to our trip and not what I would expect for a return traveller.
Other things that were different to first time.
I was able to get bottled water from bar complimentary at anytime. This time not available.
No safe in room
Adults breakfast / dinner venue closed for renovations. We knew ahead of time so not an issue as has an alternative adults venue but this was closed one of the 5 nights we were there which was disappointing as we would have liked to have known this and booked elsewhere.
Pool had removed all its umbrellas except one. Luckily I like the sun but not ideal if you want shade. Apparently related to the recent winds but should have had more than one.
Overall, a lovely trip but lots of little things that didn’t leave me with the same “feeling” I had after the first time at shangri-La.
Bula Vinaka laurasY469VI,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your valuable response on your first and second stay with us, your response is very important to our resort as this allows us to work on the areas which needs to be improved and implemented.
We sincerely apologize for all inconvenience you have encountered during your stay on the mentioned issues.
This review has been shared with the management team who work with team members on improving and arrange refresher trainings for the colleagues.
Feel free to contact us directly for your future travels.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
Very poor service
Maybe one of the worst reception service in Fiji currently
Check in time 3pm for two rooms but one room made available after 3.30pm and another given after we called around 6pm
Second room only made available after calling reception.
Room service don't attend to calls for around 30 minutes. That too after numerous reminders.
Dear Dr. Ravikesh Prasad,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your review which I have shared with the management team as we will surely look into this issue being highlighted. We take each guest review very seriously to work on improvement. I take this opportunity to sincerely apologizes for all inconvenience you have encountered during your stay. It is very disappointing to know you have experienced mentioned issues, kindly updating our respected management will be taking appropriate action to improve and train colleagues.
Once again thank you for your valuable time providing feedback.
Yours Sincerely,
Ashwini Singh
Executive Secretary/Quality Improvement Manager
