Really great hospitality, we only do 5 star accommodation and this certainly is a luxury resort. We had a 2 bedroom beach bure on the water's edge which was perfect. If you can afford the splurge the bure is worth it for privacy and space. We felt like the whole beach was ours. We will be back with the whole family and will get two bure side by side.
Bula Vinaka shivnis,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort. We are glad you and your family had a wonderful holiday with us and we look forward welcoming you back soon.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This is an amazing location. Beautiful beach. Coral. Tropical fish. Was just disappointed at the quality of the rooms. Is not 5 star quality. When it rained there was water dripping from the ceiling onto my daughters bed. Rooms smelt mouldy. Towels weren’t replaced one of the days. Although kids thought it was great when one cleaner made an elephant out of the towels. Torches at the restaurant only got lit once during our 6 night visit. Felt it lacked in free entertainment and atmosphere. Had to pay to see a fire show. Missed out on weaving as it wasn’t advertised anywhere. Buffet is very overpriced!! Had to pay adult price for my two teenage daughters. When all they eat is a bowl of spaghetti bol a roll and have an ice cream. Made it very expensive for a family of 6! Italian restaurant was closed for renovations. So food choices very limited. Was expecting this resort to be amazing for the amount we paid. Was left disappointed!
Dear leannesN9291AS,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you for sharing your constructive review on resort. It is very disappointing to know your expectation with resort did not meet and this review has been communicated with the management team to discuss with team on which areas of improvement they can work on.
We sincerely apologize for the inconvenience you have encountered during your stay.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
The resort is a long way off the quality of the photos shown in its promotion material. In addition, during our week's stay the main restaurant area was under construction, with rain water pouring through light fittings into the breakfast buffet area below as a result. Our room was tired with some lights not working. The main pool toilet floor was continuously flooded with a urninal blocked and it smelled like a sewer. The toilets that service the Black Marlin were also disgusting. The golf course was un-mown and nothing like the quality shown in photos. Never going back!
Bula Passenger41646766521,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your constructive feedback towards resort and services. This is very upsetting to know you have experienced issues during stay which has made your holiday unpleasant. Review has been communicated with the management team to work defects to rectify.
We sincerely apologize for the inconvenience you have encountered during your stay.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
My family and I had the most amazing time retuning to Fiji for the 6th time. We loved the Shangri-La. The food was great. Activities around the pool are good. Especially the daily pool basketball ‘it’s only a game’. Beach was great. Loved the inflatable course. And my son loved Kids club. The staff were 10/10 but a special mention to Kalesi from kids club. Thanks again for making us feel so welcome. Our son adores you.
Amani and Isaio were so much fun at the bar. There service was great and they made you feel like you were at your local but in paradise. I would recommend the Shangri-La to all families
Vinaka Sota tale
Bula Y1746PIbrentm,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and colleagues. We are very pleased to received such motivating feedback which will be shared with all colleagues to enjoy beautiful words.
We are very happy to know you have enjoyed your holiday with us and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager
This is the worst customer service I’ve ever experienced. They made a mistake and charged me the credit card bond instead of releasing it. Obviously they promised they would refund it. They have not done so. It has been a month since I left and they just ignore my emails. I would not go here as they way they deal with any complaints is just to ignore them.
Bula Vinaka resal177,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you for your review on resort and services. I would like take this opportunity to thank you for accepting my call this morning to discuss on your review and status of your enquiry.
We sincerely apologize for the delays in responding to your enquiry and Front Office is working on your request.
As mentioned do feel free to reach out directly to us via my email being sent to you.
Yours Sincerely,
Ashwini Singh
Executive Secretary /Quality Improvement Manager
