Name: True Fijian experience
Item: Shangri-La Yanuca Island, Fiji
Rating: 5
Author: shivnis

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All reviews lagoon terrace chi spa beach bar and grill ocean wing kids club beach massage family holiday kids eat free mini golf ground floor main pool buffet breakfast per adult fish water sports fire show great for families

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Leanne S

52

Reviewed 9 October 2023

Overpriced

This is an amazing location. Beautiful beach. Coral. Tropical fish. Was just disappointed at the quality of the rooms. Is not 5 star quality. When it rained there was water dripping from the ceiling onto my daughters bed. Rooms smelt mouldy. Towels weren’t replaced one of the days. Although kids thought it was great when one cleaner made an elephant out of the towels. Torches at the restaurant only got lit once during our 6 night visit. Felt it lacked in free entertainment and atmosphere. Had to pay to see a fire show. Missed out on weaving as it wasn’t advertised anywhere. Buffet is very overpriced!! Had to pay adult price for my two teenage daughters. When all they eat is a bowl of spaghetti bol a roll and have an ice cream. Made it very expensive for a family of 6! Italian restaurant was closed for renovations. So food choices very limited. Was expecting this resort to be amazing for the amount we paid. Was left disappointed!

Room tip: Bring your own snacks. Food is VERY expensive.

Date of stay: September 2023

Ask Leanne S about Shangri-La Yanuca Island, Fiji

1 Thank Leanne S

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear leannesN9291AS,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for sharing your constructive review on resort. It is very disappointing to know your expectation with resort did not meet and this review has been communicated with the management team to discuss with team on which areas of improvement they can work on.
We sincerely apologize for the inconvenience you have encountered during your stay.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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Passenger41646766521

1

Reviewed 8 October 2023

So underwhelming

The resort is a long way off the quality of the photos shown in its promotion material. In addition, during our week's stay the main restaurant area was under construction, with rain water pouring through light fittings into the breakfast buffet area below as a result. Our room was tired with some lights not working. The main pool toilet floor was continuously flooded with a urninal blocked and it smelled like a sewer. The toilets that service the Black Marlin were also disgusting. The golf course was un-mown and nothing like the quality shown in photos. Never going back!

Room tip: Don't do it.

Date of stay: October 2023

Ask Passenger41646766521 about Shangri-La Yanuca Island, Fiji

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bula Passenger41646766521,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your constructive feedback towards resort and services. This is very upsetting to know you have experienced issues during stay which has made your holiday unpleasant. Review has been communicated with the management team to work defects to rectify.

We sincerely apologize for the inconvenience you have encountered during your stay.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Y1746PIbrentm

2

Reviewed 4 October 2023

6th trip to Fiji

My family and I had the most amazing time retuning to Fiji for the 6th time. We loved the Shangri-La. The food was great. Activities around the pool are good. Especially the daily pool basketball ‘it’s only a game’. Beach was great. Loved the inflatable course. And my son loved Kids club. The staff were 10/10 but a special mention to Kalesi from kids club. Thanks again for making us feel so welcome. Our son adores you.
Amani and Isaio were so much fun at the bar. There service was great and they made you feel like you were at your local but in paradise. I would recommend the Shangri-La to all families

Vinaka Sota tale

Date of stay: October 2023

Ask Y1746PIbrentm about Shangri-La Yanuca Island, Fiji

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bula Y1746PIbrentm,
Greetings from Shangri-La Yanuca Island, Fiji
Thank you to share your great review on resort and colleagues. We are very pleased to received such motivating feedback which will be shared with all colleagues to enjoy beautiful words.
We are very happy to know you have enjoyed your holiday with us and we look forward welcoming you back.
Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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resal177

1

Reviewed 2 October 2023

Terrible customer service will not process refund of accidental charge

This is the worst customer service I’ve ever experienced. They made a mistake and charged me the credit card bond instead of releasing it. Obviously they promised they would refund it. They have not done so. It has been a month since I left and they just ignore my emails. I would not go here as they way they deal with any complaints is just to ignore them.

Date of stay: August 2023

Ask resal177 about Shangri-La Yanuca Island, Fiji

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bula Vinaka resal177,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for your review on resort and services. I would like take this opportunity to thank you for accepting my call this morning to discuss on your review and status of your enquiry.

We sincerely apologize for the delays in responding to your enquiry and Front Office is working on your request.

As mentioned do feel free to reach out directly to us via my email being sent to you.

Yours Sincerely,
Ashwini Singh
Executive Secretary /Quality Improvement Manager

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ElizabethS2

Tecoma, Australia

6258

Reviewed 30 September 2023 via mobile

Blissful family holiday made special by welcoming locals

We spent a week at Shangri-La Yanuca Island as a family of four, 2 children under 10. We stayed in the Lagoon Wing in a Lagoon Deluxe Room. All four of us could fit with the couch featuring a rollaway bed.
Our rooms were clean and well maintained. They were cleaned each day, which is a big job considering all the sand that got tracked in!
Every single staff member we met was friendly and helpful, giving us directions if we got lost wandering around the huge grounds.
The location of our room was fantastic for a family with small children. We spent most of our time at the lagoon pool and lagoon beach, the kids loving the inflatable water park best of all.
Each day we had breakfast at the lagoon terrace. Lunch was usually at the lagoon kiosk. Dinner we alternated between the different restaurants. The “secret flame” show was fantastic.
The kids spent a few hours here and there at the kids club and loved their time there. They especially loved hermit crab and frog catching.
We sent the kids along to an evening session so we could have an adult dinner at the Golden Cowrie, which is currently operating out of the Black Marlin.
In terms of extra activities, my husband completed a reef safari scuba course in our week there. We also spent a day on the excellent Sigatoka River Safari.
We got the full board food and drink passage, kids eat free with paying adults. Definitely worth it for us.
Thank you for a fantastic week!

Room tip: We easily got a seat by the pool and beach each day, mainly as we were up early.

Date of stay: September 2023

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Thank ElizabethS2

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dearest ElizabethS2,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for your excellent review resort and colleagues not forgetting Sigatoka River Safari for the wonderful holiday.

We are very glad to know you had a awesome holiday days and night spent with us and we look forward welcoming you back soon!!

Yours Sincerely,
Ashwini Singh
Executive Secretary/Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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