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ElizabethS2
Tecoma, Australia

Blissful family holiday made special by welcoming locals

5.0 of 5 bubblesReviewed 30 Sept 2023via mobile
We spent a week at Shangri-La Yanuca Island as a family of four, 2 children under 10. We stayed in the Lagoon Wing in a Lagoon Deluxe Room. All four of us could fit with the couch featuring a rollaway bed.
Our rooms were clean and well maintained. They were cleaned each day, which is a big job considering all the sand that got tracked in!
Every single staff member we met was friendly and helpful, giving us directions if we got lost wandering around the huge grounds.
The location of our room was fantastic for a family with small children. We spent most of our time at the lagoon pool and lagoon beach, the kids loving the inflatable water park best of all.
Each day we had breakfast at the lagoon terrace. Lunch was usually at the lagoon kiosk. Dinner we alternated between the different restaurants. The “secret flame” show was fantastic.
The kids spent a few hours here and there at the kids club and loved their time there. They especially loved hermit crab and frog catching.
We sent the kids along to an evening session so we could have an adult dinner at the Golden Cowrie, which is currently operating out of the Black Marlin.
In terms of extra activities, my husband completed a reef safari scuba course in our week there. We also spent a day on the excellent Sigatoka River Safari.
We got the full board food and drink passage, kids eat free with paying adults. Definitely worth it for us.
Thank you for a fantastic week!
Date of stay: September 2023
Room Tip: We easily got a seat by the pool and beach each day, mainly as we were up early.
Trip type: Travelled with family
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Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this review
Responded 30 Sept 2023
Dearest ElizabethS2,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for your excellent review resort and colleagues not forgetting Sigatoka River Safari for the wonderful holiday.

We are very glad to know you had a awesome holiday days and night spent with us and we look forward welcoming you back soon!!

Yours Sincerely,
Ashwini Singh
Executive Secretary/Quality Improvement Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,815)
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Reviewed 29 September 2023

After staying at a 'cheaper' resort prior to arriving at the Shangri-La, we had high expectations that the end of our time in Fiji was going to be great. We arrived too early, which was our mistake and had to wait for 3pm before being allowed into our room. The restaurants were happy to accommodate us and still charge the meals to our room, despite not being checked-in, which was nice. The location is great, being so close the beach all the time and lots of space for the kids to run around but unfortunately, that was the highlight. The room was extremely dated with downlights falling out of their sockets, a bar fridge that didn't work and no mini bar offerings. We were greeted with a bathroom complete with squashed bugs above the cabinetry with blood running down the wall. The air-conditioner was 'locked' and only allowed limited functionality. The staff (definitely not all of them but unfortunately majority) were nowhere near as friendly and welcoming as the previous resort. Some even decided to be overly sarcastic about the restaurant being under renovations and with much sarcasm telling us"it's never re-opening". All the food at the restaurants was very nice but again, the service was very sub-par, consistently asking for things and not receiving them without having to ask a second time.
All in all, it was a great location but lacked the polished service and cleanliness you would expect at the rate that was bring paid.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Phil D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 1 October 2023

Bula P2707YTphild,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for your constructive feedback on resort and services which has been communicated withe management team toworkbwith team for improvement.

We sincerely apologize for all inconvenience you have encountered during your stay.

Yours Sincerely,
Ashwini Singh
Executive Secretary/Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2023

This was our third time staying at the Shangri-La and once again we were not disappointed.
We had read reviews about some rooms being mouldy etc. but this was definitely not the case with our room which was very clean and well looked after. The staff are really friendly and always go out of their way to say Bula and help you out if needed. Our check in was smooth and our room was ready on arrival.
As for the resort itself, the beach is paradise and all the pools are great! There are loads of fun activities organised for the kids and our kids (5 and 7) didn’t go to kids club as there was too much other stuff to entertain them. Our kids loved the inflatables at the beach in particular but also loved riding bikes, playing mini golf, playing soccer, softball and touch footy, pool games, snorkeling and parasailing. There is also plenty to do for adults including walking, gym, tennis, massage, jet skiing and golf. We stayed here 6 nights and put simply we never were looking for things to do!
The restaurants are all good except they are all very expensive (more expensive than restaurants in Australia) and many times we ate outside of the resort to reduce costs. A big inconvenience was the lack of laundry facilities which made washing clothes very difficult. The resort charge $35FJ for 20 items which is ridiculously expensive so we took our laundry outside the resort to get washed for much cheaper but obviously this was inconvenient. Surely some washers and dryers could be put in a room somewhere for guests to use.
After staying here we stayed at Port Denerau and can honestly say staying on the Coral Coast is far better and a more Fijian experience.
Overall we loved our stay here and look forward to visiting again soon!

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Dmack44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 27 September 2023

Dear Dmack44,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you to share your great review on resort and colleagues. To receive such a wonderful review which will give colleagues great motivation and suggestions which has been shared with the management team to work further towards improvement and implementation.

We are glad you had enjoyed your holiday with us and we look forward welcoming you back soon!!

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2023 via mobile

This was our third time here although it’s been a long time and previously with our 2 boys when they were younger. This time it was for a wedding. I was a bit worried reading reviews to be fair. However I didn’t see or experience any issues at all. Yes it needs some refurbishing or repairs and they have started on areas, but nothing is awful. Our room was clean and spacious and comfortable and everything was in working order. The restaurants were all great and we especially enjoyed the adults only breakfast held in Black Marlin bar at present. The staff were all friendly and very helpful and soon learned exactly what we liked I.e. coffees, tea etc each morning. It’s easy to get to Sigatoka town which is worth a look, walk around. Eco Trax is nearby too which was an amazing experience, highly recommend but make sure you book. I can absolutely recommend Shangri-la but yes it’s definitely more suited to families.

Date of stay: September 2023
Trip type: Travelled with friends
Thank Brasoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 19 September 2023

Bula Brasoo,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for sharing your great review on resort and colleagues, also big support from you in trusting our property despite reading numerous negative review you choice to give it a go to experience on your own not but judging review.
Hearty thanks for your wonderful support towards Shangri-La Yanuca Island, Fiji - We all Management Team and Colleagues look forward welcoming you back in near future.

We are glad you had enjoyed your holiday and had great experience. For our property which is a challenge to take up renovation in large room numbers due to occupancy level being high however our property is on maintenance schedule phrase by phrase.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2023

Had a wonderful 8 days at Shangri-La, Fiji. We had been there twice previously, but this holiday was by far the best.
We stayed in a Reef Delux room, which was great. It was spacious and well designed with a separate bathroom which had both a bath and a shower ((not over the bath).
The Reef wing is "adult only ", so the pool and restaurant located right at the Reef wing, were both adult only. We also had access to adult only restaurants for breakfast and dinner. While we love children I must admit it was very relaxing and peaceful to dine without them.
Staff in all areas were wonderful....friendly, helpful and thoughtful. They all remembered our names.

Room tip: Plenty of walks round the beautifully maintained 105 acre property. A good gym and kayaks were used by my husband.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lespam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 18 September 2023

Bula Vinaka Lespam,

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for sharing your constructive feedback on resort and colleagues.

We are glad you had wonderful holiday with us and we look forward to welcome you back.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2023

We had an incredible stay at Shangri La.

The highlight was the Village Tour with Moses who in an excellent tour guide and senior staff member at the Shangri La Yanuca Island Resort. Moses makes sure all the visitors are well fed and that the kids are happy so they are engaged and part of the tour. 5 stars to Moses who we remember from our last visit to the Shangri La when he took the kids for crab racing, feeding the fishies and the pool games. What a legend and he represents the whole team at the Shangri La who do their best to make your stay luxurious and relaxing.

Thank you Moses and the team at the Shangri La, Yanuca Island resort! 5/5

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Sebas1982Ran
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La Fiji, Owner at Shangri-La Yanuca Island, Fiji, responded to this reviewResponded 14 September 2023

Bula Vinaka Sebas1982Ran

Greetings from Shangri-La Yanuca Island, Fiji

Thank you for sharing your excellent review on resort & Moses which has been proudly shared with the management and colleagues.

We are glad your family had enjoyed holiday with us and we look forward welcoming you back in near future.

Yours Sincerely,
Ashwini Singh
Executive Secretary / Quality Improvement Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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