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Shishir A

Best holiday ever!!

5.0 of 5 bubblesReviewed 4 weeks ago
Love the smile of every person we met in this hotel. Very friendly, caring and kind staff. Loved our stay here.
Harsha, Ranjileen in the Kitchen, you guys are the legend, we are very touched by your hospitality and love towards our kids and us.
Date of stay: April 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sera Driso, Other at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this review
Responded 2 weeks ago
Dear 472shishira,

Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali Island.

Thank you for taking the time to complete and send us your survey feedback. Your kind compliments and acknowledgement towards our team of staff is sincerely appreciated.

We hope to see you all again for more enjoyable times and lasting memories.

Vinaka & Island Regards,
Shanaka Perera
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,485)
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Reviewed 17 May 2024

An amazing experience from arrival to departure. We were made to feel at home with the first words "Welcome Home". Service was exceptional. Have to mention Tox who gave friendly and professional service - from reserving our breakfast table in the mornings to bringing us our energy drinks and coffee and juice. The room was comfortable - we were in an ocean view Bure, and it was serviced on a daily basis. The staff everywhere were amazing. Will definitely return here on future visits. The only issue was that the WiFi signal was not constant when moving from the restaurant area to the bar area on the beach and the A la Carte restaurant on the beach. The WiFi reception is something that can be improved. Other than that this resort can be highly recommended. We also visited an island Malamala, which was amazing also. The catamaran sailing on the Sabre for snorkeling and to go to the sandbar is a must also.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank peterza57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sera Driso, Other at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this reviewResponded 2 weeks ago

Dear peterza57,

Bula Vinaka and Tropical Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali Island.
Thank you for taking the time to send us your feedback and for your positive rating, following your recent holiday with us.

Great to read that you all had a great time staying in our beautiful resort. We have a team of hardworking people back here and they are what makes the resort! Thank you for your kind acknowledgement and compliments for Tox.

In regard to the WIFI connection, I have escalated your comments to our IT department for their immediate review and necessary actions to ensure consistency of internet connection in the areas you have mentioned.

We hope to see you all again.


Vinaka & Island Regards,
Shanaka Perera
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024 via mobile

Genuinely the most relaxing and welcoming holiday we have had in years. The staff at double tree (Toksy, Sera, Sala, Lavenia, Sevanaia to name a few) have made our week stay just idyllic.

We are a same sex couple and for anyone that is wondering about any cause of concern, don’t worry. As with all places, PDA is just not needed (whatever your orientation). The staff treat everyone like family.

The food is really good, the drinks well (!) measured and atmosphere is family friendly.

We will definitely come again.

Room tip: Definitely do the Fijian buffet night and if you like sea food do that one too.
Date of stay: May 2024
Trip type: Travelled as a couple
2  Thank ihd83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sera Driso, Other at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this reviewResponded 2 weeks ago

Dear ihd83,

Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali Island.

Thank you for your positive review following your recent holiday with us. Wonderful to know that you enjoyed your stay in our resort. Your kind compliments and acknowledgement towards our team of staff is sincerely appreciated.

We have a team of hardworking people back here and they endeavor daily to ensure that all our valued guests have an enjoyable and a comfortable stay.

We hope to see you all again for more great times and lasting memories.

Vinaka and Regards,
Shanaka Perera
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2024

Day one at the ''Resort'' let me say we have been to Fiji at least 15 times in the past 25 years, we are not complainers but this place is a DUMP.
Arrived at 4pm, no one at reception, finally got to our 1980s ''room'' i Honestly cannot believe the Hilton would put its name to the state of the rooms in the facility, its shocking.
We left one of our three bags at the airport (totally our fault not the hotels) but when my wife went to reception she came back in tears as the lady at the front desk declared she could not help nor provide my wife with a pen to write down the Nandi Airports number........
In the room meanwile im wrestling to get the fridge out because its not working and i discover its unplugged and the milk in it is out of date by 10m days, third world country meets third world resort .........
The room was from the 1980's I tried at least 8 times to call reception and room service to get some ice, after 50 mins i finally got an awnser to say room service was not answering ....... like the two ronnies........ mean time my wife has called QANTAS after paying $15 for ''premium'' Wi Fi - WTAF......... anyway we got the fridge plugged in the off milk out and headed out to dinner at their top al a carte ''restaurant'' we waited 1.15 hours for starters, were served white wine at room (30 degree temp) and the food was cold ............... This place is dated train wreck, we are actually trying to move to another hotel tomorrow we cant stay here for 5 days..............
Im not a complainer nor is my wife but this place is a time warp, i cannot believe the Hilton Brand would stoop so low as to have it branded with their logo.

Room tip: The Place is a DUMP !
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rob H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sera Driso, Other at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this reviewResponded 2 weeks ago

Dear robhl9462KE,

Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali Island.

Thank you for your open review. We regret that your vacation was marred by our shortcomings, and we sincerely apologize. Your feedback is important to us, and it is appreciated as we are constantly working at making improvements.

Here at DoubleTree Resort Fiji, it is important to us that our guests are happy and that they enjoy their stay. We strive to exceed all expectations, whether reasonable or even within our control. It is apparent that something about your visit has left you feeling far less than satisfied which has led to this review. We have done our investigations, and our records confirm that our respective team members made attempts to recover our services and make it right, however, it was not up to your expectations.

Our beautiful Fiji Islands, as a third world country and a developing nation at that, may not be as you expected but we definitely hold our own, in terms of the hospitality business specifically in hotels and resorts operation. The Hilton brand is proud to be represented in this corner of the globe.

Furthermore, any member of the resort's executive management team, would have welcomed the opportunity to speak with you and a Duty Manager is always available around the clock. If you still wish to speak with one of us, please do feel free to call or email.

Regardless of whether we consider comments to be accurate or otherwise, our guest will always remain our guest and a high level of respect and compassion toward them will be accorded at all times. Please be rest assured that we will never intentionally set out to place any of our guest at a disadvantage.

We do hope that we may again have the opportunity to welcome you back in the future for a more enjoyable stay.

Until such a time, we wish you well.

Vinaka & Island Regards,
Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2024 via mobile

Room - We took an interconnecting Ocean View Bure. The room was spacious and beds super comfy.

Breakfast- Service was great and lots of variety to choose from.

Activities - They have these swinging day beds situated in front of the Ocean bures (my personal choice for lazing about)

Room tip: Bring your own Drinks and munchies.
Date of stay: May 2024
Trip type: Travelled with family
1  Thank Joycelyn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sera Driso, Other at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this reviewResponded 2 weeks ago

Dear Joycelyn S,

Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali Island.

Thank you for your positive review following your recent holiday with us. Great to read that you had an enjoyable time.

We hope that we may again have the opportunity to welcome you back in the future.

Vinaka and Regards,

Shanaka Perera
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2024

Our family went here for a few days. The ferry service is very reliable and we had no issue leaving our rentals at the carpark for 5 days. Check-in went smoothly and the staff told us what was available as far as food, entertainment and activities were available. The special nights, e.g. seafood night, Asian night, meat night, are definitely worth going to. The food was terrific and there was plenty of choice. The boys went target shooting one morning and had fun. A couple of us went fishing off the beach and enjoyed the quiet and the scenery. Others played volleyball in the pool, which had others joining in very quickly.
The staff were amazing. They made sure we were all looked after and were always ready to help.

Room tip: If you love having drinks as the sun goes down, this is the place. You can sit in the bar, sit on the rock-wall or take a sunset cruise.
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bruzer99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sera Driso, Other at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this reviewResponded 2 weeks ago

Dear bruzer99,

Bula Vinaka and Greetings from DoubleTree Resort by Hilton Fiji, Sonaisali Island.

Thank you for taking the time to send us your review following your recent stay in our beautiful resort. Wonderful to know that you enjoyed your stay. Your kind compliment towards our team members is sincerely appreciated and we are always proud of their commitment in ensuring that all our valued guests have an enjoyable time.

We hope that we may again have the pleasure of your company here for more enjoyable experiences.

Until such a time, we wish you well.

Vinaka and regards,
Shanaka Perera
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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