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LUKAS H
Taipei, Taiwan

Not the good experience

1.0 of 5 bubblesReviewed 26 Nov 2023
In general, the pool and nature view are good. But my stay was worse experience for me, because the AC, fridge and toilet in my Room made noises during my sleep!I believe they are old enough equipments. What's worse was that the phone in my room hauntedly rang for 3 times around 1 am midnight. As I picked the phone,there was no sound. It was terribly scary . I did not sleep whole night!In all, I did not have a good rest and sleep. Besides, I am disappointed with the dinner “ Burger Night ”event which basically can not be defined a Buffet.It shall be regarded as DIY burger only.
Date of stay: October 2023
Room Tip: The ocean /river by the hotel is dark and not blue as we imagine. So, no one swim there. It is a...
Trip type: Travelled solo
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Reviews (1,483)
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Reviewed 17 November 2023

My husband booked this because he likes Hilton. We were so disappointed and can’t believe this is carrying the Hilton name. The bathroom smelled like body odor when we arrived, the room was so dark we could barely see, and they were playing such loud music in the dining at breakfast that we couldn’t even talk to each other. It’s so poorly managed that the staff acted like they didn’t know how to do anything. The food was so disgusting. It was drenched in Vegetable oil that it didn’t even taste like food. They play Bollywood music constantly. I couldn’t wait to leave. And it was the same price as a resort we stayed at that was fantastic! This place needs so many improvements and better management. The beach wasn’t even available to use because there was washed up tires and trash on the beach! This property is being so neglected, it’s depressing. We will never stay again.

Room tip: Worst place I’ve ever stayed. Smelled awful. Beach had so much trash. Staff was clueless. Food was horrible!!!
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank A A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2023

Overall experience with Double Tree Sonasali was beautiful the staff, the pool, bar, bed a much more. Definitely will recommend this Resort if travelling in Fiji. Thank you to the staff we always saw an were so nice to us everyday. Amini, Pate, Toks, Tia, Jim & Jone we appreciate you all from the B78 girls 😊

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Leota22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 November 2023

The room was nice and clean , with fluffy pillows and fresh bedsheets. The beach white &sandy and the sea you could taste how salty it was. The night life was so peaceful and relaxing , watching the sunset, bonfire by the beach. Friendly staff always with a smile and very polite . I would like to specially compliment Maria for her friendly and accommodating to our every demand. Thank you for your service and hospitality as a whole. One of the best trips I've experienced in awhile.

Room tip: Yes get up very early and go catch the sunrise, it is surreal.
Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank jacquelyne a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 November 2023 via mobile

Absolutely beautiful here, the customer service from every department exceeded expectations. Lovely resort, lively people. The food is beautiful same with the activities/ entertainment. 10/10 the bar staff fun banter, the buggy rides to & from our room. The breakfast team in the morning 10/10

Date of stay: October 2023
Trip type: Travelled with family
Thank Wander68551344290
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emi Lewatu, Guest Services / Front Office at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this reviewResponded 8 November 2023

Dear Wander68551344290,
Thank you for the beautiful feedback and we are lucky to have a strong team that exceed expectations from the activities, bar, buggy ride and to the room.
We will definitely share feedback to the breakfast team for their awesome service.

Regards.
The DoubleTree Management Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2023

There is nothing I could fault this hotel on. From the wonderful friendly arrival, quick boat trip, easy check in, beautiful clean room everyday, with lovely flowers and decorations, amazing food, awesome service, value for money, all the way to the amazing friendly staff, who made it feel like we were family. What a pleasure to be in such a beautiful environment, to have such a wonderful time, and to be looked after so well. If you are like us who have a hectic home life and need a week away to stop, unwind, relax, and do nothing for a week...then I recommend this hotel. We even went out to an outer island for a day which was so easy to book and so easy to do thanks to our wonderful activities organizer. Loved this holiday.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank pardington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emi Lewatu, Guest Services / Front Office at DoubleTree Resort By Hilton Hotel Fiji - Sonaisali Island, responded to this reviewResponded 8 November 2023

Dear pardington,
Thank you for the great feedback and it was nice to know that you have a wonderful time here enjoying our beautiful clean room everyday,lovely flowers,amazing food and awesome service.

We are looking forward to welcoming you back here at DoubleTree.

Regards,
The DoubleTree Management Team,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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