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kumedia
Newquay, United Kingdom

Great place for families, better than the pictures suggest and lovely friendly and helpful staff

5.0 of 5 bubblesReviewed 5 weeks agovia mobile
I had read reviews on this hotel and these days don’t pay too much attention to them as they don’t always feel genuine, so I had an open mind going to club Wyndham. We had been staying in the Great Pacific Hotel in Suva just before which is very premium so expected a bit of a downgrade in experience but actually Wyndham was really nice. We have stayed at the Wyndham in Torquay which needed some tlc so we were relieved to have such a great experience at this hotel. We arrived just as the friday fire act was in full swing which was very atmospheric. Our room was a garden one-bed and was tucked away at the side but did benefit from a grass area and hammocks which was nice - the rooms seem to have been refurbished but ours was a little dark and off the beaten track. We asked if we could be moved to a different room and they were really kind and found one which was in the top floor overlooking the gardens which was significantly better, brighter, views and higher ceilings. The staff did everything in their power to make this a great stay and were so cheerful and friendly. The other guests were also super friendly so the holiday vibe was fantastic. I think the resort is actually nicer than the photos and handy to be close to the harbour as we did a boat trip with Crusin Fiji which was outstanding. We couldn’t get the late check out we had hoped for on our flight day but they did let us stay and extra half an hour in the room and shower at their gym after using the pool in the afternoon. I would 100% recommend. Great for families and those after a relaxed but vibrant stay.
Date of stay: April 2024
Room Tip: garden rooms at the side unless you prefer quiet.
Trip type: Travelled with family
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8 - 13 of 1,850 reviews
Reviewed 1 April 2024

My family and I visited Fiji for a week long stay where we were greeted and treated as you would expect, with respect and great hospitality. The one thing that really put this holiday over the top was the incredible service from the activities team with a special mention to Matt, Izzy & Peni. Matt was amazing, always accomodating our requests with fishing, kava demonstration and everything else during our stay! Izzy was extremely friendly and taught us how to weave. Peni was a bubbly ray of sunshine, always bringing the energy to each activity.

Overall the stay was good, but the activities team took it from a 4/5 to a 5/5.

Can’t wait to return again!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ariella03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2024

The staff were so friendly and nothing was a problem from the minute we arrived. Always went over and above with not just the kids but us as adults. Matt, Va, and Dan a massive shout out to them their knowledge caring and kindness was above and beyond they really made us feel like family. We can’t wait to save and return back to paradise.

Room tip: Take your time but hurry up. Fiji have one sped island time. Relax and enjoy
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Charlotte K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2024 via mobile

Rooms were nice and spacious and everything you need to cook for yourself if you wanted to
We did our own brekkies
Mini supermarket onsite
We spent our swimming time in the adult area/pool as it was quieter and the pool seemed cleaner.
The staff are lovely..
We ate in the Beach Hut and the meals were lovely and huge servings
They have a buffet but we never went to that. Fire dancers very entertaining.

Room tip: They do try and sell you timeshare But we just said no and that was the end of it Gave us $150 voucher off our account
Date of stay: March 2024
Trip type: Travelled with friends
1  Thank saxon0307
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2024

The staff can teach many others on what customer service should be. At the main pool bar Rex, Tevita and Matt went above expectations, attending to our needs and showing special attention to special needs members. They all made it a focus to greet the child daily, making them feel special. This was more than what we could ask for and made the trip to Fiji that much special. Will definitely return sooner than later. Thankyou so much

Room tip: A cruise on the Sabre by South Seas organized at the hotel is a magnificent day out. Front of house staff attend to your every need.
Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank David M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2024

After a mixup on our end saw us arrive a year early for our booking, Mereani went above and beyond to save us.
She spent over an hour getting this sorted for us and getting us into the most amazing suite.
We cannot sing her praises higher, she was so helpful and patient.
All of the staff we have had the pleasure of meeting have been so friendly and just amazing.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sharni P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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