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GayleMorison
Cockatoo, Australia

The Staff Were Amazing!!

5.0 of 5 bubblesReviewed 27 Mar 2023
I just want to focus on the amazing staff at Wyndham, Denarau Island. Every single one of them made us feel so welcomed from the moment we arrived until when we had to say goodbye. We were there to celebrate our 39th wedding Anniversary and a big thank you to Sainiana at the Beach Shack who served us on many occasions and made us feel very special.
Date of stay: March 2023
Trip type: Travelled as a couple
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Neomai Matai, Other at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this review
Responded 8 May 2023
Bula GayleMorison,
Thank you for taking the time to write us an awesome review and for giving us a 5-star rating. I am delighted to read the positive comments you have shared regarding the experience that you had at the Resort. Of course, it is always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. Therefore, I would like to thank you for your positive feedback with regards to Sainiana as this gives me the opportunity to recognize her for her excellent service. She is honored that you have mentioned her by name.
We look forward to welcoming you back home. Sota Tale!!! Vinaka & warm tropical regards, Neomai Matai - Asst General Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 22 March 2023

Such a beautiful place to visit. Our 3rd time & will be visiting again very soon. The staff including Eseta, Paul, Sai,Galo,Tokasa make you feel at home & treat you like family. Amazing people that make your visit to this resort one of the beautiful places on earth.

Room tip: No
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neomai Matai, Other at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 9 May 2023

Bula Vinaka Dugstar777,
Thank you for taking the time to write us a great review and we also appreciate the 5-star rating. I am glad to hear that your 3rd time around was as enjoyable if not even more so than the first. Thank you also for your positive feedback with regards to our awesome staff - Eseta, Paul, Sai Galo & Tokasa. They are honored that you have mentioned them by name. Thank you for allowing me the chance to recognize them for a job well done! We look forward to welcoming you back home. Sota Tale!! Warm tropical regards, Neomai Matai - Asst General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2023

This is a beautiful resort well laid out, clean and friendly. The units are large and clean with comfortable beds. You are made very welcome when you arrive and we enjoyed the fish and chips meal at Denarau pool bar/restaurant on arrival after checking in. They arranged activities for you. They booked a really good full day cruise for us. Also the coffee at the Latte lounge is really good. Nina and Veniana make a good nice coffee. We really enjoyed the activities of coconut de husking and coconut toffee making. The Tie dye activity where we made gifts for our grandchildren. The owners and guest party was really entertaining dancers and fire dancers .The frog races were really enjoyable. This was all due to the interaction of Maraia, Peni (race caller), Enami, Kiti and (Ring master)Aseri.
We are planning to return with our family in the future as it is also a very family friendly resort.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank rsmc315
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Walesi Korovulavula, Other at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 9 May 2023

Bula Rsmc315,
Thank you for the positive comments you have shared regarding the experience that you had at the Resort. I am glad to hear that from the check-in experience to the rooms, activities, restaurant and entertainment the team ensured that you had a memorable experience. It is always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. This gives me the opportunity to share this with our team and praise staff who are continuously and effortlessly providing the excellent service we strive for. Therefore, I would like to thank you for your positive feedback with regards to Nina, Veniana, Maraia, Peni, Erami, Kiti & Aseri. They are honored that you have mentioned them by name. Thank you for allowing me the chance to recognize them for a job well done!
We are glad to learn that you are planning your return as the team and I cannot wait to welcome you back home. Sota Tale!! Vinaka and warm tropical regards, William Work - General manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2023

This place is so much fun! Is gorgeous plus the team is exceptional! In Facilities Millie and Mere make a great start of your morning with a great Zumba class! In the afternoon MALE go out of his way to tech you about the Fiji culture. This place is magical cus the team is fabulous! Highly recommend!

Date of stay: March 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Vanessa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 19 March 2023

Bula G425NBvanessab,

We are glad you had so much fun and Millie, Mere & Male made this happen for you. There are heaps of activities available with lots of sun and fun and there is never a dull moment.
We look forward to welcoming you back to your second home and the team are the best we have on Denarau.

Sota Tale...till we meet again!

Vinaka!

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Reviewed 6 March 2023 via mobile

The service and coffees at the customer hub was fantastic! Thanks to Sylvia and Mereici for looking after us so well!!!
You two are the dream team…. Friendly, obliging and makers of excellent coffee!!! We will be back next year
Vinaka Mr and Mrs Peter

Date of stay: March 2023
Trip type: Travelled as a couple
Thank KTO999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 10 March 2023

Thank you M/M Peter, yes the lovely ladies do an awesome job and we are pleased to hear they looked after you well.
Looking forward to welcoming you both back to your home away from home when you return..
As we say at Club Wyndham Denarau....sota tale (till we meet again).

Vinaka!

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Reviewed 5 March 2023

This time we were meeting friends- they had a great experience and so did we!!
Now, 4 days on our own to rest and relax and wait for the cyclone to pass.
Both of us have enjoyed the food and drink. We also recommend the Spa experience here. You really can choose to do as much or as little as you like here.
And the staff- simply amazing!!

Room tip: Ocean view is nice but there are no bad rooms!
Date of stay: March 2023
    • Value
    • Location
    • Service
Thank boylie2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 11 March 2023

Bula boylie2017,

We are glad you had a great experience and enjoyed the food and drink.
Surely will look forward to your return and like we say at Club Wyndham Denarau....sota tale..(till we meet again)

Vinaka.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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