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KTO999
Saint Arnaud, New Zealand

Customer Hub

5.0 of 5 bubblesReviewed 5 Mar 2023via mobile
The service and coffees at the customer hub was fantastic! Thanks to Sylvia and Mereici for looking after us so well!!!
You two are the dream team…. Friendly, obliging and makers of excellent coffee!!! We will be back next year
Vinaka Mr and Mrs Peter
Date of stay: March 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this review
Responded 9 Mar 2023
Thank you M/M Peter, yes the lovely ladies do an awesome job and we are pleased to hear they looked after you well.
Looking forward to welcoming you both back to your home away from home when you return..
As we say at Club Wyndham Denarau....sota tale (till we meet again).

Vinaka!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    1.3 km from Club Wyndham Denarau Island, Trademark Collection by Wyndham
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    Reviews (1,870)
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    101 - 106 of 1,870 reviews
    Reviewed 5 March 2023

    This time we were meeting friends- they had a great experience and so did we!!
    Now, 4 days on our own to rest and relax and wait for the cyclone to pass.
    Both of us have enjoyed the food and drink. We also recommend the Spa experience here. You really can choose to do as much or as little as you like here.
    And the staff- simply amazing!!

    Room tip: Ocean view is nice but there are no bad rooms!
    Date of stay: March 2023
      • Value
      • Location
      • Service
    Thank boylie2017
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 11 March 2023

    Bula boylie2017,

    We are glad you had a great experience and enjoyed the food and drink.
    Surely will look forward to your return and like we say at Club Wyndham Denarau....sota tale..(till we meet again)

    Vinaka.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 March 2023 via mobile

    We are Wyndham timeshare owners & came here to celebrate our anniversary.

    We asked for an Oceanview room & we’re thrilled with what we were given.

    The service from all the staff we encountered was friendly.

    And howabout that pool - look at the bloody size of it including a swim up bar.

    It’s pretty hard to get bored here with all the daily free activities, 2 pools to choose from & or a warm ocean to swim in.

    And if your in need of a little variety, you can wander through the other nearby Denarau Island hotels, have a round of golf across the road, enjoy a massage or jump on a bus & or in a taxi to have a day out.

    We’ll be back in a few years.

    Date of stay: February 2023
    Trip type: Travelled as a couple
    Thank Phil-Joel
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 5 March 2023

    Bula Phil-Joel,

    We are glad that you enjoyed yourselves with us to celebrate your anniversary.
    Our staff are the best and when you have all the activities you need around you just makes your holidays the best.
    We surely look forward to welcoming you back to your home away from home.

    Vinaka!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 March 2023

    While visiting this resort from neighbouring resorts we were approached by staff and offered a $150 voucher if we do a "quick" tour of the hotel and post reviews for them. In actual fact the "quick" tour is a 3 hr sales pitch for time shares with them. They did not mention this at all when offering the voucher. Very disappointed in there sales tactics and will be avoiding all wydnham resorts from now on.

    Date of stay: March 2023
    Trip type: Travelled as a couple
    Thank Q48DHmorgan
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 11 March 2023

    Bula Q48Hmorgan,

    It was rather unfortunate you went through this however we have advised our Sales & Marketing team accordingly who is looking into this.
    Please do reach out to us directly should you need to clarify anything and hope you will change your mind re avoiding to visit us again.

    Vinaka.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 February 2023

    WARNING ⛔️ WARNING ⛔️ WARNING ⛔️
    DO NOT STAY or CHOOSE this property for your Vacation. Lured into visiting site via a guaranteed tour, which we paid for, to be cancelled and not notified and HAVE not refunded money. A guaranteed 90min total trip from Hilton ended up wasting our valuable time for 3hours. DO NOT STAY

    Date of stay: February 2023
    Trip type: Travelled on business
    Thank 299sand
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 10 March 2023

    Bula 299sand

    It is rather unfortunate that this occurred during your visit.
    The tours may have been cancelled due to unfavorable weather conditions and certain things beyond any one's control.
    Please do reach out to me directly and will surely let the relevant personnel know on the issues faced.

    We apologize for any inconvenience.

    Vinaka

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 February 2023

    We went here for our 30th anniversary, booked 10 months in advance and were given a ground floor room, next to the kids club, and they set up a giant movie screen outside our room. When we complained they did offer to move us, but we were already all unpacked and neither room was great. Also, waterfront here is not waterfront elsewhere, there was a big lawn and a swimming pool in between our room and the beach. They also don't want you bringing your own beverages to the pool. The staff did try and make it right, but it was too little too late. The 3 days were ruined. If you look at my other reviews all over the world you will see I am not a complainer, at all, this was just bad.

    Room tip: know that a waterfront is not really waterfront
    Date of stay: October 2022
      • Rooms
      • Cleanliness
      • Service
    Thank Finnhillmom
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    William Work, General Manager at Club Wyndham Denarau Island, Trademark Collection by Wyndham, responded to this reviewResponded 5 March 2023

    Bula Finnhillmom,

    Thank you for your review.
    We do understand your disappointment with the room however that is the room type you had booked for and knowing it was not where you wished to be we offered a room move again as you mentioned you were all already unpack.
    The design of the resort is as such and am sure prior to staying you would have seen other reviews and images on the layout.
    Most resorts on Denarau do not allow guests to bring their own drinks to the pool or beach side.

    Thank you again for staying with us.

    Vinaka!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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