Name: We've been coming for 10 years and still love it!
Item: Club Wyndham Denarau Island, Trademark Collection by Wyndham
Rating: 5
Author: boylie2017

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Phil-Joel

Sydney, Australia

426142

Reviewed 4 March 2023 via mobile

Our 30th wedding anniversary

We are Wyndham timeshare owners & came here to celebrate our anniversary.

We asked for an Oceanview room & we’re thrilled with what we were given.

The service from all the staff we encountered was friendly.

And howabout that pool - look at the bloody size of it including a swim up bar.

It’s pretty hard to get bored here with all the daily free activities, 2 pools to choose from & or a warm ocean to swim in.

And if your in need of a little variety, you can wander through the other nearby Denarau Island hotels, have a round of golf across the road, enjoy a massage or jump on a bus & or in a taxi to have a day out.

We’ll be back in a few years.

Date of stay: February 2023

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Bula Phil-Joel,

We are glad that you enjoyed yourselves with us to celebrate your anniversary.
Our staff are the best and when you have all the activities you need around you just makes your holidays the best.
We surely look forward to welcoming you back to your home away from home.

Vinaka!

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Q48DHmorgan

2

Reviewed 4 March 2023

Dishonest sales tactics

While visiting this resort from neighbouring resorts we were approached by staff and offered a $150 voucher if we do a "quick" tour of the hotel and post reviews for them. In actual fact the "quick" tour is a 3 hr sales pitch for time shares with them. They did not mention this at all when offering the voucher. Very disappointed in there sales tactics and will be avoiding all wydnham resorts from now on.

Date of stay: March 2023

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Bula Q48Hmorgan,

It was rather unfortunate you went through this however we have advised our Sales & Marketing team accordingly who is looking into this.
Please do reach out to us directly should you need to clarify anything and hope you will change your mind re avoiding to visit us again.

Vinaka.

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299sand

Melbourne, Australia

32

Reviewed 26 February 2023

WARNING: DO NOT STAY

WARNING ⛔️ WARNING ⛔️ WARNING ⛔️
DO NOT STAY or CHOOSE this property for your Vacation. Lured into visiting site via a guaranteed tour, which we paid for, to be cancelled and not notified and HAVE not refunded money. A guaranteed 90min total trip from Hilton ended up wasting our valuable time for 3hours. DO NOT STAY

Date of stay: February 2023

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Bula 299sand

It is rather unfortunate that this occurred during your visit.
The tours may have been cancelled due to unfavorable weather conditions and certain things beyond any one's control.
Please do reach out to me directly and will surely let the relevant personnel know on the issues faced.

We apologize for any inconvenience.

Vinaka

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Finnhillmom

Kirkland, Washington

21857

Reviewed 23 February 2023

We have been 20 year members and were so disappointed

We went here for our 30th anniversary, booked 10 months in advance and were given a ground floor room, next to the kids club, and they set up a giant movie screen outside our room. When we complained they did offer to move us, but we were already all unpacked and neither room was great. Also, waterfront here is not waterfront elsewhere, there was a big lawn and a swimming pool in between our room and the beach. They also don't want you bringing your own beverages to the pool. The staff did try and make it right, but it was too little too late. The 3 days were ruined. If you look at my other reviews all over the world you will see I am not a complainer, at all, this was just bad.

Room tip: know that a waterfront is not really waterfront

Date of stay: October 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bula Finnhillmom,

Thank you for your review.
We do understand your disappointment with the room however that is the room type you had booked for and knowing it was not where you wished to be we offered a room move again as you mentioned you were all already unpack.
The design of the resort is as such and am sure prior to staying you would have seen other reviews and images on the layout.
Most resorts on Denarau do not allow guests to bring their own drinks to the pool or beach side.

Thank you again for staying with us.

Vinaka!

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Climber34952449020

1

Reviewed 22 February 2023

Amazing experience

I absolutely loved our time at Wyndham Denarau island. All the staff was sooo nice and helpful especially Izzy the activities officer he really made our time special and always took care of us. His the best took us out stand up boarding , made me a hat out of the bamboo when he finished work but stayed back cause he knew I wanted the hat. Shoutout to Kitione as well he always was very nice and made our stay more enjoyable. We will be back next year yay!

Date of stay: January 2023

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Bula Climber34952449020, Vinaka for taking the time to share your positive experience. The team and I are proud and delighted to hear you had a wonderful stay with us. Izzy is an incredible staff, i will be sure to pass on the message to him and recognize his efforts with our guests, we look forward to welcoming you back to stay with us. Sota tale - see you soon.

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