While visiting this resort from neighbouring resorts we were approached by staff and offered a $150 voucher if we do a "quick" tour of the hotel and post reviews for them. In actual fact the "quick" tour is a 3 hr sales pitch for time shares with them. They did not mention this at all when offering the voucher. Very disappointed in there sales tactics and will be avoiding all wydnham resorts from now on.
Bula Q48Hmorgan,
It was rather unfortunate you went through this however we have advised our Sales & Marketing team accordingly who is looking into this.
Please do reach out to us directly should you need to clarify anything and hope you will change your mind re avoiding to visit us again.
Vinaka.
WARNING ⛔️ WARNING ⛔️ WARNING ⛔️
DO NOT STAY or CHOOSE this property for your Vacation. Lured into visiting site via a guaranteed tour, which we paid for, to be cancelled and not notified and HAVE not refunded money. A guaranteed 90min total trip from Hilton ended up wasting our valuable time for 3hours. DO NOT STAY
Bula 299sand
It is rather unfortunate that this occurred during your visit.
The tours may have been cancelled due to unfavorable weather conditions and certain things beyond any one's control.
Please do reach out to me directly and will surely let the relevant personnel know on the issues faced.
We apologize for any inconvenience.
Vinaka
We went here for our 30th anniversary, booked 10 months in advance and were given a ground floor room, next to the kids club, and they set up a giant movie screen outside our room. When we complained they did offer to move us, but we were already all unpacked and neither room was great. Also, waterfront here is not waterfront elsewhere, there was a big lawn and a swimming pool in between our room and the beach. They also don't want you bringing your own beverages to the pool. The staff did try and make it right, but it was too little too late. The 3 days were ruined. If you look at my other reviews all over the world you will see I am not a complainer, at all, this was just bad.
Bula Finnhillmom,
Thank you for your review.
We do understand your disappointment with the room however that is the room type you had booked for and knowing it was not where you wished to be we offered a room move again as you mentioned you were all already unpack.
The design of the resort is as such and am sure prior to staying you would have seen other reviews and images on the layout.
Most resorts on Denarau do not allow guests to bring their own drinks to the pool or beach side.
Thank you again for staying with us.
Vinaka!
I absolutely loved our time at Wyndham Denarau island. All the staff was sooo nice and helpful especially Izzy the activities officer he really made our time special and always took care of us. His the best took us out stand up boarding , made me a hat out of the bamboo when he finished work but stayed back cause he knew I wanted the hat. Shoutout to Kitione as well he always was very nice and made our stay more enjoyable. We will be back next year yay!
Bula Climber34952449020, Vinaka for taking the time to share your positive experience. The team and I are proud and delighted to hear you had a wonderful stay with us. Izzy is an incredible staff, i will be sure to pass on the message to him and recognize his efforts with our guests, we look forward to welcoming you back to stay with us. Sota tale - see you soon.
I must say the staffs are the best. They serve with a heart and i hope they are being paid well. But since the death of an 8 year old recently this month due to an electricity shock is an unfortunate turn of events. Have to be very cautious about the whereabouts of children if they are outdoors around this hotel.
