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Joel M

The best ever

5.0 of 5 bubblesReviewed 4 weeks ago
This place is a must for families or even without kids it has a beach club adults only. The staff are amazing - the guys running the activities are seriously the best and the water sports staff are also awesome. We could not say a bad thing about this resort!!!

Even the lovely Vivviane from house keeping washed and ironed our clothes after hours to ensure we came home with no washing to do!

10/10
Date of stay: May 2024
Room Tip: Be a nice human - this place is worth every $$$
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this review
Responded 4 weeks ago
Bonjour Bula P4966ZBjoelm,

Thank you for taking time to reflect on your recent stay experience.

We are pleased to hear that you enjoyed your stay and were well looked after by our ambassadors. We thank you for your support and do hope that you travelled home safely.

Vinaka,
Sofitel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago

The Sofitel is the most amazing place we have except stayed! We had the most wonderful experience for the 7 nights we were there. We stayed on the Waitui Beach Club side and from the moment we checked in and got a welcome drink by the pool, to the moment we left, we were thoroughly spoilt by all the staff. Mary, Wilma, Finau, Ana, Solatoe, Joe, Seta, Bai, Epili and all the staff were very professional, incredibly helpful, always so cheerful, and had the best sense of humour that made our day!!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wandajeffries
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula wandajeffries,

Thank you for choosing Sofitel Fiji Resort & Spa for your recent travels.

We are delighted to hear that you enjoyed your recent stay with us and were well looked after by our ambassadors. Our team is most certainly our best asset and they take such joy in reading of our guests stay experiences.

We thank you for your support and hope you travelled home safely.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great resort! The staff is incredible! They were able to check us in early since our flight arrival was well before check in. The room was well appointed and very comfortable. The adults only upgrade is well worth it. The room is stocked with a couple beers, sodas, kambucha, etc. every day for you to enjoy. The breakfast is also included every day. The made to order breakfast at the adults only side was a big upgrade on the buffet, but, the buffet breakfast is still very good with a huge assortment of food and omlette bar. Tapas and cocktails at various times throughout the day on the adults only side, included with your room. Drinks and food are reasonably priced. Food at the resort was much better than expected with a great meal at the beachside bar. The property is extremely well maintained and is updated and fresh throughout. Staff remembers your name and is very accommodating. Marina was a quick walk away, but, they also have a shuttle. I highly recommend this place if staying in the area.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Global574858
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula Global574858,

Thank you for taking time to reflect on your recent stay experience at Waitui Beach Club.

We are delighted to hear that you enjoyed your stay and our club room offering. We thank you for your support and do hope to see you back on our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We flew in from New Zealand for our 20th Anniversary, on arrival we were advised that we had been upgraded to a bigger room with a complimentary mini bar. This was unexpected, but greatly appreciated. The staff were accommodating, friendly, good sense of humor, humble and just there to help.
Our room was a good size, my only issue was the air con continuously running through the night.
The food was ok, I think some improvements are needed with the variety in the buffet restaurant. I also think poolside could have a few more items to choose from, especially at lunch time. The Italian buffet is not work $99 pp, the options weren't that great.
We absolutely enjoyed our day at Waitui, we wished we'd booked that from the very start.
Overall, the rooms were kept cleaned, the mini bar stocked.
Everything was just what we wanted in our holiday, and we greatly appreciate everyone who looked after us. The Bazaar staff sung us the farewell song which was just beautiful, thank you to Sana for gifting us with that. Also Epa, Jone and all the girls who made sure we were looked after! Julie on reception was just the sweetest, the lads who gave us a lovely welcome and farewell!
We are going to do everything we can to get back next year, and we will bring our family with us as well.

Room tip: Waitui Beach Club is great for Adults Only, The Happy hour is great with free canapes and Cocktails. Suka is great for Tapas
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mel B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula mrsbanno,

Thank you for taking time to share your recent stay experience with our readers.

We are pleased to hear that you enjoyed your stay and our resort offering. We will be certain to pass on your compliments to our ambassadors who looked after you so well.

We thank you for your feedback and look forward to seeing you back on our shores next year.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

On the whole we had a great, relaxing stay for 2 nights. We stayed in a family suite. This was our 2nd stay at this property. We would go back a 3rd time, just need to save up!! Lots of inclusions with our room.
Upsides: Room/suite was spacious and modern. Good air conditioning. Kids enjoyed the bunk beds. Felt welcomed by front desk staff and received bottled juices. We received a high tea selection and champagne in our room for our return visit which was much appreciated. Large pool and water was a nice temperature, kids loved the waterslide. Kids went to kids club for a morning and enjoyed it. Waitui beach club was beautiful and peaceful. Shout outs to Ma at the Spa for a great massage, and Vilimaina (?may have spelt it wrong) in laundry - very prompt and friendly service. Our waitress at Solis was also great with the kids and the food was nice with large portions.
Downsides (mainly minor): We had a ground floor room, ++ thumping/moving furniture etc noises from the room upstairs for hours on the 2nd night! Not great internal soundproofing. Kids were given $25 vouchers for tie dye t-shirts but it turned out they had run out of t-shirts! They have changed the Accor plus discount at restaurants to 25% regardless of group size (down grade from previous). Although our meal at Madame So was tasty, it was disappointing that there were young children there (one had to be carried screaming from the room) despite the sign stating no children under 5. Please note check in time is now 3pm, not 2pm as per booking email received.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EricaW1415
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula EricaW1415,

Thank you for taking time to reflect on your recent stay experience.

We are delighted to hear that you enjoyed your stay and our wider resort offering for families. We will be certain to share your compliments with the team.

We thank you for your feedback and hope you travelled home safely.

Vinaka,
Sofitel Team

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Reviewed 4 weeks ago

We had a week at the Sofitel with our family and friends to celebrate our wedding. I was communicating with Selai in regards to our wedding up to the wedding day and she was great. Everything was perfect. Communication was great and the day was exactly what we wanted and more. The ladies at the spa were wonderful. I felt so relaxed and refreshed after our massage. Thanks Selai and Team.

We also were lucky enough to have two amazing baby sitters for the two toddlers in our family. Sava looked after my niece and my niece adored her. Una looked after our son many times during our stay. They also both looked forward to seeing them each day at breakfast, thank you so much. I would highly recommend them both to anyone. Our little boy is already missing Una heaps and had asked for her numerous times on the plane.

Wise was another favourite for our boy.
The face painting guru! But not enough to convince us to go for the Sharkies (Go Broncos). Thank you Wise.

The food and beverage staff were all lovely and so accomodating. I love how all the staff made efforts to know our names and family, it was so lovely!

Over all, they have the most amazing team that make you feel right at home and welcome you into their resort family with open arms.

We will be returning and highly recommend!
Thanks so much.

Date of stay: May 2024
Trip type: Travelled with family
Thank Jordyn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 4 weeks ago

Bonjour Bula jordynb712,

Thank you for choosing Sofitel Fiji Resort & Spa for your wedding celebrations.

We are delighted to hear that your special day was everything your dreamed of and that you were well looked after by Selai and the team. We will be certain to pass on your kind words to Selai and the entire team who assist in making such special moments come to life!

We thank you for your support and look forward to welcoming you back to our shores in the near future.

Vinaka,
Sofitel Team

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