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Amazing stay

5.0 of 5 bubblesReviewed 5 Feb 2024
Where can I start with my review of this amazing hotel. This was a return visit for my friend and I and it most certainly lived up to our memories from last year. We stayed as part of the Waitui Beach Club so we had access to the adults only pool, restaurant for breakfast and took advantage of the free cocktails and canapés that were on offer hourly every day together with the free happy hour. This hotel is beyond anything we have stayed in at Fiji. It is clean, modern, efficient, the restaurants are all amazing with a varied menu at each and the attentiveness of the staff and attention to detail throughout are first class. Unfortunately we had booked to stay here for 3 nights with 4 nights at the Intercontinental. We arrived at the intercontinental and realised immediately what a huge mistake we had made. Both hotels may be advertised as being 5 star resorts but it was like comparing apples with a brick. The Sofitel is clean, fresh, immaculate, the facilities are first class, food delicious, staff are well presented, enthusiastic and beyond friendly. The intercontinental was dull, messy, furniture worn, torn and stained, food was average and the staff while friendly enough were far from near the level of the staff at the Sofitel. We stayed one night, made a call to Finau the wonderful manager at the Waitui Club where he managed to find us a room in the hotel that was already booked to capacity and hightailed it out of We were happy once more. While the Sofitel’s facilities are first class I just want to say that it really is the wonderful staff who make this resort stand out amongst the rest. This is my opinion, I haven’t been asked to write this but after comparing the two hotels I felt very strongly about submitting my review on this wonderful resort. I shall be back again and again for sure. Thank you for all your help in saving our week giving us wonderful memories to take home.
Date of stay: January 2024
Trip type: Travelled with friends
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Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this review
Responded 6 Feb 2024
Bonjour Bula facebookr2024,

Thank you for taking time to share your stay experience with our readers.

It is always a pleasure to hear that our guests enjoyed the resort offering and were well looked after by our ambassadors. Our Waitui Beach Club certainly is a relaxing oasis away from the hustle and bustle of the central facilities providing great inclusions to satisfy all needs.

It was great to have you back with us sooner than expected and we do look forward to welcoming you back to our shores in the near future.

Vinaka,
Sofitel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 February 2024

Laundry service was exceptional. Vilimaina was fast and efficient with the whole process, placed the service at 11am and got it washed and dried by 3:30pm. Price was bit high considering there was small items. Could benefit of offering bulk discount for more laundry collectively.

Date of stay: February 2024
Trip type: Travelled with friends
Thank Thanush J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 7 February 2024

Bonjour Bula thanushj2024,

Thank you for sharing feedback on your recent stay experience. Our laundry team certainly do a fantastic job at looking after our guest requests in a timing manner, we will be certain to pass on your feedback.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2024 via mobile

Nice resort which caters for families with kids. Has a nice kids play centre, kid friendly pool plus a separate water slide for the kids to play in. The staff were all very friendly and provided great service. They do have a adults only pool away from the main pool but you have to pay extra to use it. The beach area has grey sand as opposed to white sand found in other Fijian islands. The gym is well equipped and air conditioned. It would be good to see a walk way built along the beach which would allow guests to walk right past each resort along that stretch and allow guests to visit neighbouring resort restaurants (similar to what is available in Bali’s Nusa Dua )

Date of stay: January 2024
Trip type: Travelled with family
Thank Gina T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 7 February 2024

Bonjour Bula Gina T,

Thank you for choosing Sofitel Fiji Resort & Spa for your recent travels.

We are pleased to hear that you enjoyed your family holiday and the little ones were well entertained with our offering. We do thank you for your support and hope you travelled home safely.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2024 via mobile

Just what we wanted, a place to do nothing and not worry about time of day it was…..from stepping into the Waitui Beach club , the pool area, the restaurants , the room the service afforded was all the same…. Superb with a smile. Housekeeping, minibar service ( included ) and laundry ( also included) was faultless! Tried all restaurants , some several times, none disappointed. Join Accor live limitless, worth every cent, the perks we got were amazing from room rate to dining discounts . Overall excellent value for money. Special thanks to Finau. Vereadali ( manager of Waitui beach club) and your amazing team of proud people, professional but fun! Thanks all highly recommended and we are booking to return!

Room tip: Join Accor live limitless club!
Date of stay: February 2024
Trip type: Travelled as a couple
1  Thank Lyle I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 7 February 2024

Bonjour Bula Lyle I,

Thank you for taking time to reflect on your recent stay experience.

We are pleased to hear that you enjoyed your stay in our Waitui Beach Club and were well looked after by Finau and the team. We do thank you for your support and hope you travelled home safely.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2024 via mobile

Wedding anniversary trip. Sofitel deserves all 5 stars! Upon arrival to airport we checked in and were shown to private shuttle. Staff knew our names as we exitted car- wow! Friendly smiles everywhere. No fake ‘ I really enjoy my job’ smiles- 100 % happiness!!!!
Solo the manager greeted us in foyer and gifted us a day at the Waitui beach club the next day. (The concierge covertly recorded our anniversary and passed info to hotel enroute). Spa treatment included- canapes and cocktails. All staff went above and beyond! Pay the extra and visit Waitui!! We will when we visit again.
Food perfect/ grounds perfect/ staff perfect/ room perfect/ cleanliness perfect.
If you take kids you will write a similar review- maybe even better!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Cool S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 7 February 2024

Bonjour Bula Cool S,

Thank you for taking time to reflect on your recent stay experience.

We are delighted to hear that you enjoyed your stay and were well looked after by our ambassadors. Our ' Guest of the Day' programme has proven a great addition to our offering in 2024 and we are pleased you enjoyed the inclusions extended.

We do hope you travelled home safely and that we see you back on our shores in the near future.

Vinaka,
Sofitel Team

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Reviewed 1 February 2024

Somehow, my husband and I were selected upon check in as ‘Guests of the Day!’ This designation, randomly chosen I’m told, afforded us a couples massage and use of the adults only area (pool, poolside service, canapés, cocktail hour) for a day. We loved it and all the attention we received whether Guests of the Day or otherwise. The staff couldn’t have been friendlier or more accommodating. Housekeeping deserves a shout out—the place is spotless, rooms are cleaned daily (or more) and they sometimes leave a little treat for you!!

Room tip: If you’re traveling without children, ask for a room in the adults section.
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
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Thank RetirementA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 2 February 2024

Bonjour Bula Resort40615538964,

Thank you for taking to share your recent stay experience.

We are delighted to hear that you enjoyed our "Guest of the Day" initiative and were well looked after by the team. Our ambassadors most certainly are our best asset and take such joy in reading of our guests stay experiences.

We thank you for your kind words and do hope you travelled home safely.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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