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Booking.com
$611
Breakfast included
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$611
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$546
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AshM
Misleading advertising
3.0 of 5 bubblesReviewed 20 May 2023
We enjoyed Sofitel pool area and the staff at the bar area were friendly and personable. We found it was easy to get a seat around the pool and was great to have menus provided in this area.
We were disappointed that our deal that we had booked through booking.com was not acknowledged which clearly stated $250 FJD per adult, per day with breakfast and dinner inclusive. We had this in black and white on our receipt from booking.com and the reception staff were rude toward my husband and l when we were discussing this with them. We were told that that the $250 was to go toward dinner rather than having breakfast and dinner included. We were told to take it up with booking.com which we did and they discussed this with Sofitel on our behalf. We were told via booking.com that we would receive a $500 FJD credit to our card and we are yet to receive this yet, over 6 months later.....!!!! We have had multiple emails not responded to over the 6 month period.
Date of stay: September 2022
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (5,850)
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Reviewed 20 May 2023

Heavenly, wonderfully relaxing, peaceful the list goes on.
We just spent 11 days at this very lovely resort in the adult only Waitui club room.
We were greeted by Robert, a really tall Fijian who took us in a buggy to be greeted by Solo. Robert made so welcome and no one ever forgot our names wherever we went in the resort. Robert gave us so much info about Sofitel and the Waitui beach club. A big hello to Robert the very friendly giant!
Solo sat us down and began all the paperwork etc whilst Robert asked us what our drink of choice would be complimentary to which we both replied Fiji gold. He was delighted with our choice, shook both our hands and went laughing and smiling to get this for us.
Solo once more talked about the free mini bar that would be replenished each day, to the three breakfast areas we could eat in for free. The Journal Lounge where we could get not only breakfast but high tea with bubbles, cocktail hour and night time drinks. Also Waitui for breakfast and cocktail hour.
Our lovely room was serviced each day by the wonderfully kind Clare who always closed the curtains and turned down the bed each evening leaving two chocolates on the bed. So a huge Vinaka to Clare.
The resort is immaculate. The gardeners kept everything spruced up and so neat and tidy. Vinaka to all the gardeners.
We lazed by the adult only pool each day and it was great being so peaceful and clean. There was plenty of beds, umbrellas and cabanas for all to use. Free sun lotion was available as was towels and the welcoming icy towels to cool yourself down. We were treated to canapés and either mocktails or bubbles each day whilst lying by the pool.
Nothing seemed to be too much for the Staff at Sofitel Fiji.

The Journal Lounge at the Sofitel Fiji was perfect!
We went to the Journal Lounge everyday either for high tea, cocktail hour or a nightcap.
We were served by Payal, Simi, Sweyta and Kara. These people were so lovely and made us feel so welcome. Yes I know that it is their job to do this but you can tell that they are so sincere in doing this.
Payal was a real joy to meet. She was always smiling and we will never forget how beautiful and loving she is. Her attention to detail was wonderful. Sweyta wondered why my husband and I weren’t eating the small cakes at high tea. He told her he was diabetic so she then started to bring out savoury canapés instead of the cakes, although my husband did sometimes ask for a cake. Simi was the only male in the lounge and he was always smiling and watching out for when either your tea pot got empty of your glass of bubbles was almost empty. Kara was really warm and friendly and made us feel comfortable. We had to laugh one day when there was a touch of rain as Kara had a cardigan on saying she felt cool whereas we both felt warm still. She explained that it was Fiji’s colder months and she was used to the heat.
We both felt really sad saying goodbye to Payal on our last visit as did Payal. It was like saying goodbye to a very close family member even though we had only met 11 days prior. But we will return to meat up them all again.

Room tip: Relax and enjoy the experience Sofitel Fiji gives to you all. Eat in Bazaar it is the best.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank chris w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 21 May 2023

Bonjour Bula 114chrisw,

Thank you for taking time to share your detailed account of your stay experience with our readers.

We are delighted to hear that you enjoyed your stay in our Waitui Beach Club and were well looked after, from Robert and Solo to Payal and the Journal Lounge team. Our ambassadors most certainly are our best asset and they love to hear and read all our great guest feedback.

We truly do appreciate your support and look forward to welcoming you back to our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2023

My husband and I spent our honeymoon in Fiji at the Sofitel Resort and Spa. From Day 1 to Day 10 we had an amazing experience! What made the trip so wonderful was definitely the staff at the resort. On our check in day, Solomon was king.. he orientated us with our stay for the coming days and was always available for any requests, questions, or concerns. On our check out day, departure was made easy with the Fiji Airways checkin counter right in the resort lobby. So we didn’t have to haul our bags everywhere prior to our evening flight. Also as we were in the lobby an accommodating resort staff, by the name of Waisa, was kind enough to provide us with a wifi code in order for us to access use of our mobile devices. If you want to enjoy a relaxing holiday and be treated by welcoming, hospitable, and warm beautiful people, then book your next stay at the Sofitel! Bula and Vinaka!

Date of stay: May 2023
Trip type: Travelled as a couple
Thank Persephanie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 20 May 2023

Bonjour Bula persephanies2016,

Thank you for taking time to share your recent stay experience with our readers and congratulations on your honeymoon!

We are delighted to hear that you enjoyed your stay and were well looked after by our ambassadors. Our team certainly is our best asset and we will be certain to pass on your kind words.

We thank you for your support and do look forward to welcoming you back to our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2023 via mobile

A must when coming to the sofitel fiji is doing yoga with Mary its a great start to the day she's fantastic!! It's a really relaxing space, and she takes the time to talk you through the moves. It's clean tidy, and Mary makes you feel so welcome! Vimaka!

Room tip: Book all activities in advance Book restaurants in advance, and at other resorts. Occupation rates are very high and it seems wedding's are taking precedence.
Date of stay: May 2023
Trip type: Travelled with friends
Thank Allan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 20 May 2023

Bonjour Bula Allan M,

Thank you for taking time to share feedback on your recent stay.

We are pleased to see that you enjoyed your stay and in particular our yoga sessions run by Mere! We do hope you travelled home safely and that we see you back on our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2023

Extremely over priced accommodation. Even after refurbishing it is very tired. Pool area very average and dated, rooms clean but loungers and towels around pool very dirty. Would never stay again. Wifi terrible and room had a wet smell, certainly not worth the money

Room tip: Would not advise
Date of stay: May 2023
    • Value
    • Location
    • Service
Thank Quest46590263836
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 19 May 2023

Bonjour Bula Quest46590263836,

Thank you for taking time to share feedback on your recent stay.

We are naturally disappointed to read of your recent stay experience and do sincerely apologise that your stay did not meet your expectations.

At Sofitel Fiji Resort & Spa we pride ourselves on delivering a market leading product and offering and as you can see feedback such as this is not commonly received. Please do rest assured that we review all guest feedback closely and ensure any areas for improvement are identified within our various outlets.

We do hope you traveled home safely.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2023 via mobile

An incredible holiday is only made possible by the highly professional and caring staff. From the reception staff to general staff, they never stop to make your experience first class. We also want to thank ALL staff employed by Sofitel, Denarau, including the amazing housekeepers, the gardeners, the wonderful people who manage and work in the laundry, all staff employed in the beverage and meals areas - YOU are amazing and you are so often the forgotten hero's, so thank you so much to you all. We are so happy to be returning in December to be with you all for Christmas. Vinaka and God Bless until we meet again. Lindsay & Jacqui

Room tip: Best to book meals if dining within the resort as they are very popular.
Date of stay: May 2023
Trip type: Travelled as a couple
Thank Jacqui B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 20 May 2023

Bonjour Bula Jacqui B,

Thank you for sharing your recent stay experience with our readers.

Our ambassadors most certainly are our best asset, so your kind feedback regarding their service comes as no surprise but always a pleasure to read. We will be certain to pass on your words to the team, who always take such joy in reading our guest feedback.

We do hope you travelled home safely and look forward to welcoming you back to our shores in December.

Vinaka,
Sofitel Team

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