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Sally J
An amazing family holiday… thank you Tetha and the beautiful Sofitel team
5.0 of 5 bubblesReviewed 11 May 2023
Sofitel Fiji is a fabulous resort with a luxurious adults only section (our favourite), fun pools and facilities for kids (waterslide, kids club with zip line, mini water park etc) and a good range of dining options (best was the romantic Bure dinner at Waitui). But what makes this resort extra special is the wonderful team of people who make your stay so memorable.

Without doubt, the highlight of our family holiday was our amazing nanny Tetha!

We have never hired a nanny before so we were quite anxious about it, however Tetha made us all feel so comfortable right from the beginning.

Tetha kept our toddler entertained for hours each day at the Kids Club, in the pool and in our room. She also helped with our fussy baby who warmed to her right away.

Tetha, you certainly brought magic to our holiday and we’ll be forever grateful.

The other nanny who helped our family during our stay was Ima. Ima was wonderful too, and would have our son giggling away as she read him bedtime stories while we got ready to go out.

Other team members worth mentioning are:

Rafa, who manages the Kids Club and helped to coordinate Tetha and Imas rosters.

Mary, from the gym, who is a beautiful soul and hosted some very mindful yoga sessions during our stay.

Tetha, from landscaping, who arranged some fresh papaya for our baby to try as her first ever fruit. And let our son help cut open some coconuts as they’d just come off the palm trees.

But honestly, thank you to the entire Sofitel team, we can’t wait to see you again!

Vinaka
Date of stay: April 2023
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Reviewed 12 May 2023

My Sofitel experience here was probably my best holiday experience, ever.

We booked a Waitui Beach Club Plus room, meaning we were on the adults only section of the resort. Upon arrival at the main entrance, we provided our surname for the booking, and shortly whisked away by Francis to the private beach club reception. With the help from Luke from reception, both individuals really made us feel welcome right from the beginning. We checked in just after 9pm, meaning that dinner options were quite limited, however Luke managed to get us a quick table at Waitui Bar and Grill just to have a small bite to eat after a long day travelling.

Our room gave us access to the Journal Lounge in the main section. Sweyta’s service was outstanding and probably the best I’ve seen. Nothing was too hard, she was always happy to have a conversation. Etonia was excellent in the morning, it was very nice each morning walking into the lounge with a smiling face.

The team at the Waitui Beach Club were beyond excellent. Each time we walked in, Vau offered us towels, sunscreen, water bottle refills, anything we needed. Every staff member made us feel welcome at all times, no request was too large for them no matter what time of day it was.

Sofitel Fiji has undoubtedly the best team running the hotel, their attention to detail was excellent, as was their desire to ensure we do not lift a finger. I’d like to personally thank each and every person in the beach club team for all of their help, it was that outstanding we rarely found ourselves having to leave the beach club to do anything else. It was our home.

Thank you

Room tip: The free Wifi isn’t the best and can be quite slow, I’d recommend getting a prepaid data sim at the airport to use for a few days
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Luca M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 13 May 2023

Bonjour Bula lucamJ6761FB,

Thank you for taking time to reflect on your recent stay experience with us at Sofitel Fiji Resort & Spa.

It is always a pleasure to hear that our guests have enjoyed their stay and been well looked after by our ambassadors. Our team most definitely is our best asset and will be certain to pass on your kind words and compliments to the them.

We do hope you travelled safely and that we see you back on our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2023

Was there for a wedding. After visiting Plantation Island, I can say that the service, facilities and food is miles better than Plantation and I wish I had just stayed at Sofitel the whole time. David offered to mind our 7mo old for an hour towards the end of the wedding and kept him in eye shot of us. It let us have a break and I think he was absolutely incredible. Thanks David. You made our trip.

Date of stay: April 2023
Trip type: Travelled as a couple
Thank Passport03477571090
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 11 May 2023

Bonjour Bula Passport03477571090,

Thank you for taking the time to share your recent stay experience with our readers.

It is always a pleasure to hear that our guests enjoyed their stay and have been well looked after by our ambassadors. Our team certainly do go above and beyond and your experience shows just that. We will be certain to pass on your kind words to David and we do hope to see you back on our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2023

The staff at this hotel were extremely attentive. We found the buffet geared towards the kids and families, of which there were plenty staying at the hotel whilst we were there. That possibly detracted from our overall enjoyment. We found the noise levels and general chaos at breakfast and dinner a bit much. We should have stayed in the adult only wing of the hotel as our room wasn’t sound proof.

Room tip: Stay in the adults only wing if you don’t have kids
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sparrowtraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 11 May 2023

Bonjour Bula Sparrowtraveller,

Thank you for taking time to reflect on your recent stay experience.

The resort is vast in size and does provide offerings to suit all travelers from families, couples and singles. Our food and beverage offering extends over 6 concepts inclusive of café breakfasts and lunch meals, Mediterranean cuisines, a steakhouse specialty restaurant, room service and daily buffet options with alternative theme nights.

For adult only guests, we do recommend our Waitui Beach Club for a relaxing and peaceful haven away from the hustle and bustle of the main facilities whilst still providing the option of access throughout the entire resort.

We do hope you travelled home safely and again thank you for your feedback.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2023

We have spent the past 6 days here and love it. The service, food and amenities are impeccable. The staff are all amazing but we’d like to give a special shout out to Vau and Suli 🥰. We will be back again soon!

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Trek48013115181
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 11 May 2023

Bonjour Bula Trek48013115181,

Thank you for choosing Sofitel Fiji Resort & Spa for your recent travels.

We are delighted to hear that you enjoyed your stay with us in the Waitui Beach Club. We will be certain to pass on your kind words to the team, in particular to Vau and Suli.

We thank you for your support and do look forward to welcoming you back to our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2023

The brilliance of the Sofitel Fiji, and all it had to offer made for an amazing weeks stay. Professional, friendly & attentive staff throughout the Resort make you feel incredibly special - (can’t speak highly enough of staff). Waitui adults only area & the Sofitel spa massage were next level luxury. Exceptional from start to finish. Thank you. We will be back.

Date of stay: April 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Helen J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 8 May 2023

Bonjour Bula J4208Zlhelenj,

Thank you for taking time to share your stay experience with our readers.

It is always a delight to hear that our guests have enjoyed their stay and been well looked after by our ambassadors. Our team certainly is our best asset and we will be certain we pass on your kind words.

We do hope you travelled home safely and that we see you back again in the near future.

Vinaka,
Sofitel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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