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Geoff N

Best Resort in Viti Levu (Denarau) - Great Accommodation & the Friendliest Staff

5.0 of 5 bubblesReviewed 3 May 2023
This Resort is an absolute 'standout'. Our 10 night stay was nothing short of FANTASTIC and being my Partner's first ever visit to FIJI, she was overwhelmed with how friendly & accommodating the Staff at The Sofitel are in all areas of the Hotel. It is a credit to Hotel Management how they have created an amazing 'Family Team' and the effort they put in to Training their Staff is second to none. I don't normally single out Individual's (the entire Team is OUTSTANDING), however, we must give a special shout-out to Sweta & Toni who work in The Journal Lounge (Members Only Area) AND Val & Fenau who work at The Waitui Club...............BULA VENAKA to all at The Sofitel
Date of stay: April 2023
Room Tip: If you need any Pharmacy items, head down to The Port (by BULA Bus) rather than purchase within...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this review
Responded 6 May 2023
Bonjour Bula 399geoffn,

Thank you for taking time to share your stay experience with our readers.

We are delighted to receive your feedback and hear that you enjoyed your stay. Our ambassadors certainly are our best asset and it comes as no surprise but always a delight to hear that our guests have been well looked after.

We will be certain to pass on your kind words and do look forward to seeing you back on our shores in the near future.

Vinaka,
Sofitel Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (5,956)
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Reviewed 2 May 2023

It was an absolute pleasure staying atThe Sofitel Fiji. We travelled as a family of 7, the Resort & its staff were amazing from the minute we arrived. Rooms were comfortable, clean & re-cleaned daily. The facilities & restaurants were all amazing. Front of house staff that we mostly dealt with were Ozy & Mary, they were the most pleasant & pleasurable people you could deal with, a real credit to the resort. We will definitely be returning to Sofitel again in the not to distant future. Vinaka

Room tip: We visited other Resorts in Denarau while we were there to inspect for further trips & we found that The Sofitel was the best fit for us.
Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Damien C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 3 May 2023

Bonjour Bula damiencG4589OL,

Thank you for taking time to share your recent stay experience with our readers.

We are delighted to hear that you enjoyed your stay and were well looked after by our ambassadors, in particular Ozy and Mary. We will be certain to pass on your kind words and do look forward to seeing you back again in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2023 via mobile

We had a bad experience after lunch at one of the restaurants in the hotel. We had lunch at Solis during our holiday. The restaurant and the food was good. But after lunch, we had our own taxi driver to pick us up from the hotel to the airport (as we had the same taxi driving us all the time and we left all our luggage on the taxi). However, the staff at the entrance did not allow our taxi to come in the roundabout and asked us to walk out ourselves because only taxi with agreement with them are allowed to go in (and those taxi are much more expensive than the meter taxi we got on in town center) That really upset both ourselves and the taxi driver and we felt being discriminated!

Date of stay: April 2023
Trip type: Travelled as a couple
Thank 126zoec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 3 May 2023

Bonjour Bula 126zoec,

Thank you for sharing feedback on your recent experience.

The tourism industry is a major contributor to the countries economy and as such, it does operate on a permit system with reference to taxi services to ensure each provider receives their fair share. Sofitel Fiji Resort & Spa is located on Denarau Island owned by the Yavusa E Tolu. In order to operate a taxi on this land a permit must be held and taxi collections of any guests from a Denarau location must be fulfilled by the Denarau LH fleet inline with these regulations.

We are pleased to hear you enjoyed your meal with us and do hope you travelled home safely.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2023

Excellent service given through out our stay. All the staff were very friendly and attentive. Special thanks to Payal, Shweta and Etoni from the Journal lounge who went an extra mile to make sure you are comfortable and been looked after. We also enjoyed the exceptional service provided by the Waitui Beach Club staff. Overall we had a great stay and will differnately be back. 🙂🙂

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Daydream19032238974
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 3 May 2023

Bonjour Bula Daydream19032238974,

Thank you for choosing Sofitel Fiji Resort & Spa for your recent travels.

We are delighted to hear that you enjoyed your stay and were well looked after by our ambassadors, in particular the team in the Journal Lounge and Waitui Beach Club.

We do hope you travelled home safely and that we see you back again in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2023 via mobile

Etonia from Journal Lounge was awesome. Thanks so much for giving us excellent service and information about what was available at the lounge which we were not aware of. He is an asset to your company. Keep up the good work 👍🙂. Etonia made us feel very special and we will definitely be coming back just for his excellent service and big friendly smile. Shailesh and Poonam from NZ, Vinaka

Date of stay: April 2023
Trip type: Travelled as a couple
Thank ShaileshS426
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 3 May 2023

Bonjour Bula ShaileshS426,

Thank you for sharing feedback on your recent stay experience.

We are delighted to hear that you were well looked after by our ambassadors, in particular Etonia. We will be certain to pass on your kind words and do hope to see you back on our shores in the near future.

Vinaka,
Sofitel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2023 via mobile

Beautiful hotel and facilities.
What made it for our family was the awesome kids club. They do 3 sessions per day and the team really get to know your kids and show them so much adoration.
A shout out to Tina and the kids club crew. What a beautiful human Tina is and braider extraordinaire. Both my kids had their hair braided and we were told by people outside the hotel that the braids were the best they have seen and similar price to the port.
Tina was always welcoming and helped my kids apply sunscreen ans helped when their dinners arrived from the restaurant.
The kids club was the reason we chose the hotel and it didnt disappoint.
Thanks Tina and then team at the Kids Club

Room tip: Make reservations for your evening meal for 6:30 (if eating without kids). Kids club is open from 6-9pm so its ideal
Date of stay: April 2023
Trip type: Travelled with family
Thank organisem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brooke Jolly, Guest Services / Front Office at Sofitel Fiji Resort & Spa, responded to this reviewResponded 29 April 2023

Bonjour Bula organisem,

Thank you for choosing Sofitel Fiji Resort & Spa for your recent travels.

We are delighted to hear that the little ones enjoyed their stay and our Niu Kids Club. Our Niu Kids Club certainly does have plenty on offer from zipline to the splash park and 3 x interactive spaces.

We will be certain to pass on your kind words to the team, in particular to Tina.

We thank you for your support and do look forward to seeing you back on our shores in the near future.

Vinaka,
Sofitel Team

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