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All reviews waitui beach club salt restaurant accor card luxury room family room kids club cocktail hour bula bus happy hour buffet breakfast adults only section great pool port denarau new zealand staff were amazing ocean view school holidays
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Reviewed 25 June 2022

had a great 9 night stay here recently and was blown away by the courtesy and friendliness of the staff. Big big thank you to Asena Dusilele, Manager, for her help in completing and printing out a covid travel form that I was struggling with. Also a special mention to Oni and Joe - two of the staff in the Solis Restaurant. They were the best!!!!!

Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Pioneer364968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management , Other at Sofitel Fiji Resort & Spa, responded to this reviewResponded 28 June 2022

Bonjour & Bula,

We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa,

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2022 via mobile

We loved everything every moment of our 5 nights stay.

Sofitel is at the best location and has the best sandy beach.

The pools and all the facilities are wonderful and the setting is really romantic.

The restaurants are great. I liked the buffet breakfast and dinner the best. Sitting by the poolside and enjoying the drinks and the pizza were very nice memory

We stayed in two king rooms that gave us exclusive access of Waitui Club and the Waitui Grill and Bar. The staff there were particularly warm and helpful. The adult only pools and all the chairs lounges and beachside sitting were beautiful.

I took a walk through all the other resorts. The atmosphere was very friendly and welcoming, I felt very relaxing and at ease in all these resorts. All of these are very good, beautiful and each have their own features. All of these resorts plus the Big Bula waterpark plus the Bula shuttle bus plus the golf course make staying on Denarau island really enjoyable.

Among them I think Sofitel is the best!

Date of stay: June 2022
Trip type: Travelled with family
2  Thank MaryQ353
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management , Other at Sofitel Fiji Resort & Spa, responded to this reviewResponded 28 June 2022

Bonjour & Bula,

We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.

Kind regards,

Hotel Management

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Reviewed 23 June 2022

We stayed here for 3 nights. We enjoyed our stay at the Sofitel. The pillows were way to soft and lacked any neck support for me so I requested firmer ones but made no difference. The pillows were the same. The other thing was that I was expecting Pure Fiji toiletries (my favourite) in the room as it shows on the website only to be told they don't provide them any more. You need to update your website. We requested a wake up call for an early morning flight, it didn't happen until 30 minutes later than requested, not good.

We thought it was a brilliant service that Fiji Airways office in Sofitel allow you to check in, get your boarding passes and leave your luggage with them instead of taking them yourself to the airport. Unfortunately we couldn't do that because the printer wasn't working so we had to take our luggage ourselves.

Food and service was very good, so much better than the other resort we stayed at this trip. Staff at breakfast and dinner venues were very good especially Mary and other ladies. The staff are very friendly which is nice as other resorts weren't as friendly. A big shout out to Oswald at the front entrance, he was the friendliest and happiest Fijian we met on this trip, what a lovely man! Vinaka Oswald.

Please improve your pillows or better still have a pillow menu as this did affect my sleep.

Although quite expensive to stay here we would stay again.

Date of stay: June 2022
1  Thank Butterflygirl54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management , Other at Sofitel Fiji Resort & Spa, responded to this reviewResponded 28 June 2022

Bonjour Bula,

Thank you for taking the time to tell us about your experience at the Sofitel Fiji Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We do have other options for pillows and this can be requested with housekeeping if one is not of your comfort.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,

Hotel Management

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Reviewed 23 June 2022

My husband and I stayed in the Adults Only /Waitui rooms and it was amazing . The entire resort is newly renovated and beautiful . Staying in the Adults Only part was a real treat for our 10th Anniversary. It was like a peaceful oasis with beautifully friendly and fun staff . Breakfast was amazing around the pool and we did try the buffet at the other side of Sofitel a couple times for a change. The Hotel kindly delivered a cake to our room to celebrate our first night of the trip .
We absolutely loved the cocktail hour and the staff make it very fun , squeezing as many drinks and canapés into us as possible in the hour. It was not very busy for our stay which was lovely . Mary was amazing and always a fun welcome each day . Barely had a chance to make use of the complimentary minibar with all the canapés and drinks passed out throughout the day around the pool . We had room service a couple nights which was really fast and good . We recommend to book a dinner table each night as there was often no tables until after 8pm if you don’t . Malamala Beach Club day was well worth it for a change of menu and the stunning blue water. We have stayed at a couple of the other hotels along the strip and Sofitel is that much more beautiful with the lovely beachfront they have created with the huge trees and gorgeous lanterns and swings .
Loved our stay , thank you so much XOXO

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank ImperiaYachtie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management , Other at Sofitel Fiji Resort & Spa, responded to this reviewResponded 28 June 2022

Bonjour & Bula,

We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Kind regards,
Hotel Management

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Reviewed 22 June 2022

My partner and I stayed at the Waitui Beach Club recently and loved it! The staff were excellent, food and drink was nice and I’ve never felt so relaxed somewhere.

The views from the room overlooking the beach club also made for a great experience even when just in the room. Sunset cocktail hour is also a must do.

If you want to find a place where you can switch off for a bit, unwind, and just enjoy the day by the pool and the beach then this is the place.

Date of stay: June 2022
Trip type: Travelled as a couple
2  Thank 870reecew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management , Other at Sofitel Fiji Resort & Spa, responded to this reviewResponded 28 June 2022

Bonjour Bula,

We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel.

Look forward to welcoming you back again.

Kind regards,
Hotel management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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