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alan d
Parramatta, Australia

resort livving during corona virus

3.0 of 5 bubblesReviewed 12 Apr 2020
unfortunately visited the resort during corona virus. many facilities were withdrawn for example swimming pools, the spa and gym. many people left the resort to return home and this left the resort almost empty.
Date of stay: March 2020
Room Tip: select a room with ocean front views
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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11 - 16 of 3,391 reviews
Reviewed 29 March 2020

Firstly, I must say that we did not really get a chance to see this property in its entirety, due to the Corona Virus issues, but there were some things that I feel I must comment on.
1) We left the hotel for the airport at around 2am and the hallways and the stairwells were literally pitch black. We had to pull our phones out and use the flashlight feature otherwise I have no idea how we would have made it down the stairs without falling
2) We had a small leak in the roof of our room
3) When it rains hard the water will come through the sliding glass door and water will get all over the floor
4) While in route to Fiji the government implemented a mandatory 14 day quarantine for any incoming passengers. We had no idea this had happened until we got to the hotel and we still did not entirely understand. We thought they said we had to stay on property and could use the restaurants and walk around. Apparently we did not understand this and we were then directed to our room and they posted a 24 hour security guard outside our door. Honestly, we did not understand the initial request and would have honored this had we understood initially. Why would we have called down to the front desk and asked if the restaurant was open and why would we have asked the room made where the umbrella was if we understood we were not to leave the room? The 24 guard was completely unnecessary and really made us feel like prisoners. Furthermore, we were charged full price for the rooms and forced to pay full price for room service and yet we had no choice in the matter.
5) When we checked into our room there were food stains on the sheets in plain site. Really! At 11pm we had to wait for housekeeping to come and give us new sheets.
6) Be aware that even though this is an International name on the hotel when you go to check out you will be assessed a 3% service fee for using a credit card. Are you kidding me! A Westin is charging a credit card fee yet they even promote there own credit card branding. I have traveled all over the world and never have I had an International brand charge me a credit card fee at a hotel. I was very shock and disappointed! They say nothing to you when you are booking or checking into hotel, so just be ready for this unpleasant surprise. I really wanted to take this rating down to a 1 because of this.

Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
5  Thank LPogo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2020 via mobile

We visited here while staying at the Radisson in February. It is a nice deluxe accommodation on the beach and has kitchenettes that can help save on food costs particularly at breakfast time. Their complex of pools is nice and their prices are sometimes the best available of the deluxe accommodations on Denarau Island. Food and drink are expensive with the golf course restaurant Heineken’s providing a great less expensive alternative particularly during Happy Hour as well as at lunch and in the evenings. Be sure and stock up on liquor at the duty free shops in the airport and get mixers at the grocery stores in town. Breakfast materials are cheaper purchased in town as buffet breakfasts are about $30 US per person and dinners more expensive. They have a nice more modest set of pools but the Sheraton’s are available to you also as well as all of their other facilities as well.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank sexybaby7399
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 March 2020

We spent 1 day prior to going to Castaway Island & returned back here for 2 more nights. This stay was during the Coronavirus Pandemic which meant low occupancy rates. On arrival, check in was quick and we were driven to our room. We had room 2328 which was a large room with a king bed. The rooms have a tendency of being a little dark (see attached photos), but are clean and the beds super comfortable. The grounds are every well maintained & the pools crystal clean. The staff make this hotel special. They are the warmest, friendly people you could hope to meet. On our return to the Westin from Castaway, the noticed a different vibe around the place. Although the smiles were there, you could tell something wasn't right. On our last day in Fiji, the Prime Minister of Fiji announced that Coronavirus had been detected in Fiji and that basically Fiji would commence to close down from midnight that night. That included Fiji Airways, pools, gyms etc their borders were closing to International guests. We could tell in the staff eyes that they were devastated, some were in tears. It was so so sad to see these people who were always smiling and upbeat now contemplating what future employment will be available to support their family's. Amid all this gloom, on checkout the next morning they sent us away with smiles and a big Bula. It brought tears to our eyes.

We would like to make special mention to a few staff who we formed good friendships with:

Olita at Reception. Olita checked us out then on return checked us back in and remembered both our names. Her smile and customer involvement was impressive.

Ema.V who looked after us for afternoon drinks was a wonderful person. Her smile and interaction with the guests made you feel like family. Her cheerful greeting each and every time she saw us and her attention to little details should be commended. It was so sad to see the anxiety of the closure effected Ema.V

To the staff and management of the Westin, our thoughts are with you. Thank you for a wonderful time .

Date of stay: March 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank P8065OWpeterg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2020

My wife and I visited the Westin Denarau to celebrate a wedding anniversary, but unfortunately left behind a small valuable object in our room. When we realized this, we called from the airport, a person was dispatched to the room, and we were advised that they had the object. Hotel personnel safeguarded it, packed it, called a courier to arrange shipment, arranged papers for it to be sent to us, communicated each step to us, and it arrived safely.
In addition to the above, all the hotel's personnel were exceptionally courteous and helpful throughout our three-night stay. We felt especially well-received as Marriott gold members, but know that all receive exceptional welcomes.
We liked the large, buffet breakfasts and the hotel restaurants.
The hotel itself is attractive with large, well-appointed rooms. Ours was an ocean-front room with a balcony facing the sea. The room was spotless and the air conditioning functioned well on warm days.
Denarau Island, including the hotel, has beautiful tropical foliage, which lends an idyllic charm to the surroundings.

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank chr2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2020 via mobile

We arrived in the midst of a downpour, the COVID pandemic, and uncertain of our next move. That said the staff welcomed us with a glass of tea, drum roll and a friendly bellhop.

With our platinum membership we were upgraded to an ocean view but placed next door to noisy neighbors. In a hotel with a 1000 rooms and a high level of vacancy you’d think they’d give us some space.

We also discovered a 5 minute shower filled the bathtub and took 20 minutes to drain. The grab bar is loose and could be a fall hazard. We got 4 bath towels but no hand towels or wash cloths.

The patio doors are a bit sticky. Overall the room is a bit tired. We did appreciate the nod to the Fijian culture with the decor and artwork.

The grounds are beautifully tropical with covered walkways and mature vegetation.

The Indian restaurant was satisfying. Portions are a bit small so order more than you’d think.

It was clear that this place was the cream of the crop at one time. Hopefully it’ll be next up for a facelift.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank ZenDark30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 20 March 2020

Bula ZenDark30,

A big Vinaka! for taking your time to offer us your feedback. Our guests feedback is paramount and we are always on the lookout on enhancing our guests experience while they stay with us.

We are happy to know that you had several delightful experiences during your stay, and appreciate your constructive feedback on the design on some areas of our property. We have been continuously transforming different areas of our hotel to elevate our guests’ experiences and will certainly be considering yours when plan to transform one or more of these areas.

We look forward to welcoming you back when your travel brings you back to our shores.

On behalf of the entire Westin team, I thank you for your loyalty and hope to serve you soon.

Vinaka
Foziana N
Loyalty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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