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chr2222
Arlington, Virginia

Extraordinary service

5.0 of 5 bubblesReviewed 20 Mar 2020
My wife and I visited the Westin Denarau to celebrate a wedding anniversary, but unfortunately left behind a small valuable object in our room. When we realized this, we called from the airport, a person was dispatched to the room, and we were advised that they had the object. Hotel personnel safeguarded it, packed it, called a courier to arrange shipment, arranged papers for it to be sent to us, communicated each step to us, and it arrived safely.
In addition to the above, all the hotel's personnel were exceptionally courteous and helpful throughout our three-night stay. We felt especially well-received as Marriott gold members, but know that all receive exceptional welcomes.
We liked the large, buffet breakfasts and the hotel restaurants.
The hotel itself is attractive with large, well-appointed rooms. Ours was an ocean-front room with a balcony facing the sea. The room was spotless and the air conditioning functioned well on warm days.
Denarau Island, including the hotel, has beautiful tropical foliage, which lends an idyllic charm to the surroundings.
Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 19 March 2020 via mobile

We arrived in the midst of a downpour, the COVID pandemic, and uncertain of our next move. That said the staff welcomed us with a glass of tea, drum roll and a friendly bellhop.

With our platinum membership we were upgraded to an ocean view but placed next door to noisy neighbors. In a hotel with a 1000 rooms and a high level of vacancy you’d think they’d give us some space.

We also discovered a 5 minute shower filled the bathtub and took 20 minutes to drain. The grab bar is loose and could be a fall hazard. We got 4 bath towels but no hand towels or wash cloths.

The patio doors are a bit sticky. Overall the room is a bit tired. We did appreciate the nod to the Fijian culture with the decor and artwork.

The grounds are beautifully tropical with covered walkways and mature vegetation.

The Indian restaurant was satisfying. Portions are a bit small so order more than you’d think.

It was clear that this place was the cream of the crop at one time. Hopefully it’ll be next up for a facelift.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank ZenDark30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 20 March 2020

Bula ZenDark30,

A big Vinaka! for taking your time to offer us your feedback. Our guests feedback is paramount and we are always on the lookout on enhancing our guests experience while they stay with us.

We are happy to know that you had several delightful experiences during your stay, and appreciate your constructive feedback on the design on some areas of our property. We have been continuously transforming different areas of our hotel to elevate our guests’ experiences and will certainly be considering yours when plan to transform one or more of these areas.

We look forward to welcoming you back when your travel brings you back to our shores.

On behalf of the entire Westin team, I thank you for your loyalty and hope to serve you soon.

Vinaka
Foziana N
Loyalty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020 via mobile

Recently stayed six nights as there .

Staff were welcoming and friendly .

The pools are fantastic and I love all the trees around them and the thatched roofs over the spa areas. ( they are not hot spas)
Water was a nice temp and a nice outlook towards the water.

Lots of sun loungers and wait staff came around all the time for orders of drinks/ eats.

This resort is nice because of it’s traditional Fijian style . It was the Regent back in the 80’ 90’s . Dark wood, thatched roofs in some parts. However some of the rooms are leaking . Ours (2200) was fine up until the last day when we woke to water round the bed, coming from the wall after some heavy rain.

The rooms are a very good size, super king bed ( very comfortable mattress) TV, mini fridge , fresh bottles water each day . Jug tea/coffee. In room safe . Iron ironing board.
Bath and a separate shower . Twin vanity, makeup mirror . Air con ( slightly noisey) ,

Doors open onto a patio. With a couple of chairs . We could partly see the ocean from the room.

Great choices in the buffet breakfast !!.

The Sand Bar has happy hour on certain drinks each night 5-6.30pm . Emma was a fantastic hostess there !!

We ate a dinner at the Zing restaurant , which was Indian and enjoyed the meal. It was cheaper than the other restaurants at the resort.

Tiles and wooden floor boards are slippery if wet, so be careful.

I would good back as its nice to have the traditional style, but some room maintenance is needed for any leaks .

A friend said it was due to be upgraded soon ???

Some of the restaurants are available at the Sheraton to be billed back to the Westin. (Sheraton is undergoing a big refurbishmet so not all available)

Jacks souviner store is on site along with a small grocery store . Basics such as beer wine, potato chips , chocolate, ice blocks , personal items, sunscreen etc . Prouds store, local crafts also for sale .

Rosies tours also had a representative there to book day trips etc.

Nice view to water and out to some of the outer islands. Beautiful sunsets ( March),
Cute we frogs around at night.

Taxi to Port Denarau FJD7 one way (2 ppl)
Taxi to Nadi town. FJD14 one way. (2 ppl)
Taxi to Airport FJD 45 one way (2-3 ppl)
The taxi Airport to Westin was FJD 30 for 3 of us.

Yellow bus (local bus no air con) to Nadi town FJD 1 one way.

Hotel as they all seem to , is a no cash policy, so it all gets charged to room or credit card .

Prices for drinks cocktails were approx FJD30, to Fiji Gold beer FJD15.

Date of stay: March 2020
Trip type: Travelled on business
Thank tresag7201
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 18 March 2020

Bula Vinaka tresag7201,

Thank you for giving us an opportunity to be of service.

I am glad that you had several delightful experiences at our resort. Please be assured that we have used your constructive feedback to improve our service. We are honored and would absolutely wait for your return to our shores.

Once again, thank you for taking the time to leave us a detailed feedback of your stay with us.

Warm Regards,
Foziana N
Loyalty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020

Yes this is the very best Fiji Has to offer The rooms are amazing very roomy very airy very clean air conditioning that works very well great food great restaurants great staff great pool makes you want to come back again and again and again and again and I will every time I’m in Fiji this place just rocks it’s the best

Date of stay: July 2019
Trip type: Travelled solo
Thank tylersY4577AX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2020

We stopped in Fiji for a couple day lay over. The grounds are beautiful and the staff is accommodating. Since it was the off season it was not crowded and very enjoyable. They have a lovely pool and the food is delicious. Remember you are on Fiji time so relax, they make it easy.

Room tip: We stayed on the bottom floor facing the beach. I would recommend top floors due to noice of rooms overhead.
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank motorbutt68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2020 via mobile

We had a wonderful stay at the Westin for our 30th anniversary as usual the staff were wonderful and accommodateing .We stayed in the room with private plunge pool highly recommend. The food in the restaurant here is delicious. This is a resort we will definitely come back to again

Date of stay: March 2020
Trip type: Travelled as a couple
Thank Joe F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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