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besma106
Paris, France

Disgusting

1.0 of 5 bubblesReviewed 28 Oct 2019
Hello

You ask us to change our reservation to Westin but this is not a good deal for us. NOT At ALL
We are very disppointed the westin is not the same level as sheraton
The room is just disgusting the bed is very inconfortable i never slept in a soo much old bed.
The wall are so dirty, it was so noisy we heard every each word from neighbours
and the staff is not helpfull
Our room was not ready at 3PM i was soo exhausted and should wait at the lobby without any help.
We didn’t get the free massage.
So i ask you now to be refund this is not acceptable to paid 660Fjd for this service

Vinaka
Date of stay: October 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this review
Responded 30 Oct 2019
Dear besma106,

Thank you for being in touch with me via email. I appreciate the concerns raised by yourself on both cleanliness and staff service. I do look forward to speak to you over given mobile.

Kind Regards,
Foziana
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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100 - 105 of 3,391 reviews
Reviewed 28 October 2019 via mobile

Just spent two days two nights before boarding a Blue Lagoon Fiji . Some of the friendliest and nicest Westin staff we have ever met anywhere in the world work here. The loyalty desk manager (K. Maca) welcomed us openly and set up an amazing experience for our 25th wedding anniversary stay over. A great ocean front room, dinner reservations and special treats.. including 8 Fijians singing a special
member spoke with us and added to our top notch visit.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank AndrewB228
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2019

Has a wonderful experience here, the service throughout the stay was impeccable.Big Kudos to the staff from House Keeping. the room is always kept tidy and we get warm notes from the room maid every day! Making us feel very welcomed throughout the stay.

Had a wonderful dinner at the Kitchen Grill on our last night and Sitiveni, or SIti as he affectionately introduced himself to us. was always checking in to make sure we are enjoying our dinner, making our last night at the resort extra special.

Thank you everyone for making this such a special first visit to Fiji!

Vinaka!

Date of stay: October 2019
Thank yukitobaby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2019 via mobile

We visited here as part of a group of ten people. Upon arrival we learnt that the rooms we booked were unavailable. However, the friendly staff accommodated us by upgrading our rooms on the second night and giving us some extra resort credit. It more than made up for the confusion at the start.

The resort itself was really lovely, I would recommend a visit to the spa. My partner and I had a couples massage and it has to be the best I have had.

The swimming pools were very relaxing, not too many kids around. The staff were extremely personable and accommodating, shout out to Semi for your wonderful service.

If you have chance go to Coco Palms cultural dinner it was a great experience. The bar and grill also had nice food and cocktails, Lia and Vani in particular provided excellent hospitable service.

Looking forward to our next stay at the Westin in Fiji.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank 940ameliab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2019

Stayed for 2 nights after returning from Sheraton Tokoriki. Room was large with 2 double beds. Mattress was comfortable but found the pillows to be very soft and the bed frames needed attentions as everytime you moved the bed squeeked. The wooden walkways need to be looked at as there were a number of planks needing replacing.

The air conditioning appears to have been there since the resort was built. It is extremely loud even on low. It is an older style that comes out from the wall. Ear plugs are needed. Resorts should focus on replacing these to a more quieter unit.

The resort itself is similar in layout to the Sheraton next door(which has just had a makeover). The staff are wonderful and check in & checkout way quick and easy.
The breakfast at the Kitchen Grill was superb. Large selection of hot & cold dishes, eggs and even champagne. Staff were quick in clearing tables and seating new arrivals. A top class rating. However, lunch time in the same area was the complete opposite. Extremely slow processing orders. The food when it did arrive was uninspiring. Not an experience we wanted again (went to the Sheraton next door for lunch the following day, completely different experience 10 out of 10).

The housekeeping was first class and the ladies friendly and smiling.

The main pool is large, clean and has ample sunlounges around it.

The adults only pool & bar were sensational. Beautiful surroundings, quite and good sunlounges & cabanas. The bar staff were welcoming & always smiling.

The Westin Bakery was OK, but it would really be nice just to be able to order fresh sandwiches. You can get tired of overfilled pastries & croissants.

I was reading the Fiji Sun newspaper on the trip home & I was encouraged to see the a number of Marriott Group Hotels would be renovated including the Westin. Would we stay at the Westin Denerau again.... probably.

Room tip: go for the ocean view rooms.
Date of stay: October 2019
    • Value
    • Rooms
    • Service
2  Thank P8065OWpeterg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2019 via mobile

Stayed for a few days. The hotel and atmosphere are beautiful. Truly a tropical paradise. Don't plan on finding nightlife here on this island, you need to bring your own fun. The staff are all friendly and go out of their way to be helpful.

Date of stay: July 2019
Trip type: Travelled on business
Thank AndyCworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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