We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
TimHowlin
Seattle, WA

Westin Denarau is All About Service!

5.0 of 5 bubblesReviewed 8 Oct 2019
I stayed at the Westin for three nights for work. I am a Bonvoy Platinum so was hoping to get an upgrade from my booked garden view room to a standard ocean view room. The manager on duty personally escorted me to my room, and to my delight, they had upgraded me to the nicest suite in the hotel! From a garden view room. Amazing.

From the moment you walk onto the property, everyone is fantastic. All staff members great you with a friendly "Bula". And when something is not exactly perfect, they will bend over backwards to make it so.

The hotel is showing it's age a bit, but, hey, it's Fiji. Keep it in perspective. However, my room seemed to have been recently updated with new bathrooms. The bed was wonderful, and I loved how the room was not a cookie cutter Marriott hotel room, but reflected the local character with high, wood beamed and rooms, in dark warm colors.

I thought the food in the restaurants was just OK, but there are other places close by to go, including a Mexican restaurant at the Wyndham hotel and a hard Rock Cafe.

But, the staff, amazing! Thank you for making my stay so nice.
Date of stay: September 2019
Room Tip: If you don't like to walk to far, ask for a room near the main building.
Trip type: Travelled on business
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this review
Responded 10 Oct 2019
Dear TimHowlin,

It is a pleasure to read your feedback, thank you for choosing to stay with us.

We are delighted to know the wonderful stay you had and happy that our team went over and above to make sure you had a memorable stay.

We are happy that that The Westin Denarau Island Resort & Spa, Fiji, will bring back positive memories and we look forward to the opportunity of welcoming you back and creating even more memorable moments.

We truly appreciate your business and loyalty.

Warm Regards,
Foziana

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$569
  • Sofitel
    $576
  • Priceline
    $569
  • Hotels.com
    $575
0.4 km from The Westin Denarau Island Resort & Spa, Fiji
Free parking
Beachfront
$720
No prepayment needed
  • Trip.com
    $652
  • ZenHotels.com
    $636
  • Sheraton.com
    $653
0.5 km from The Westin Denarau Island Resort & Spa, Fiji
Free Wifi
Free parking
$527
  • Radissonhotels.com
    $533
  • Vio.com
    $437
  • Trip.com
    $533
0.8 km from The Westin Denarau Island Resort & Spa, Fiji
Free Wifi
Free parking
$774
No prepayment needed
  • Hilton
    $788
  • StayForLong
    $679
  • Priceline
    $774
0.9 km from The Westin Denarau Island Resort & Spa, Fiji
Free parking
Pool
$493
  • Hotels.com
    $557
  • Trip.com
    $583
  • Expedia.com
    $555
1.1 km from The Westin Denarau Island Resort & Spa, Fiji
Free Wifi
Free parking
$600
  • Hotels.com
    $575
  • ZenHotels.com
    $524
  • Priceline
    $668
1.2 km from The Westin Denarau Island Resort & Spa, Fiji
Free Wifi
Free parking
$487
  • Priceline
    $487
1.2 km from The Westin Denarau Island Resort & Spa, Fiji
$498
    1.1 km from The Westin Denarau Island Resort & Spa, Fiji
    $1,389
    Fully refundable
    No prepayment needed
    Earn Trip Coins after your stay
    • Sheraton.com
      $1,390
    • Agoda.com
      $493
    • Hotels.com
      $1,389
    0.3 km from The Westin Denarau Island Resort & Spa, Fiji
    Free Wifi
    Free parking
    $158
    Fully refundable
    No prepayment needed
    • Priceline
      $158
    • Vio.com
      $158
    • Agoda.com
      $161
    4.2 km from The Westin Denarau Island Resort & Spa, Fiji
    Free Wifi
    Free parking
    View more hotels in Denarau Island
    Reviews (3,391)
    Filter reviews
    3,391 results
    Traveller rating
    1,483
    1,140
    427
    208
    133
    Traveller type
    Time of year
    LanguageAll languages
    More languages
    Traveller rating
    1,483
    1,140
    427
    208
    133
    See what travellers are saying:
    Selected filters
    Filter
    Updating list...
    117 - 122 of 3,391 reviews
    Reviewed 8 October 2019

    We had another fantastic stay at the Westin Denarau. We come every year, and always stay/base ourselves out of here while we are In Fiji.
    The staff are WONDERFUL and make the Westin the best by far - all of the resorts in Denarau are beautiful but the people at the Westin always go above and beyond to make everyone’s stay wonderful.

    The kitchen and wait staff at the breakfast buffet are wonderful. Thank you to Apisai, Aisnate and all of the other wonderful staff for always taking fantastic care of us. You are so helpful and kind and it is hugely appreciated.

    Vinaka to the chefs - they make BEAUTIFUL food. The breakfast buffet at the Westin is without a doubt amazing. The variety of food is incredible and you can have anything and everything you could wish for. The fresh cheese being made alongside the asian corner making pho/noodle dishes. Famila is wonderful on the eggs/omelette station and multi tasks like a master. The freshly squeezed juices are delicious and the chef makes every flavour you could imagine.

    Thank you to the wonderful front desk staff - emilie, Elena and all the wonderful kind people.
    The ladies in the bakery are amazing! They made me a beautiful fresh coffee each morning and can tailor it to however you like.
    Finally thank you to the maids and cleaning staff of our rooms. You go above and beyond and we are very grateful. Thank you so much - VINAKA, we will be back, as always.

    Date of stay: October 2019
    Trip type: Travelled with family
    Thank Shelby W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 11 October 2019

    Dear Shelby W,

    Thank you for your kind and a detailed review.

    We are delighted to know you had an enjoyable experience and happy that our team took complete care of all your needs.

    We look forward to welcoming you back soon and creating even more Westin memories.

    Vinaka
    Foziana

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 October 2019 via mobile

    Really enjoyed our stay until tonight. The noise is totally ridiculous and scheduled to go until midnight. It’s like to band are in the room. I have never heard noise like it. This is meant to be a restful and relaxing break but how can this be a suitable place for anyone to relax or sleep especially with a child. Up to 10pm might be acceptable but midnight is ridiculous

    Date of stay: October 2019
    Trip type: Travelled with family
    Thank elainesS5065YU
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 8 October 2019

    Dear Elaine S,

    Thank you for taking the time to leave a comment. The Food, Wine and Music festival on Denarau Island was sponsored by Tourism Fiji.

    The one-day event, scheduled for 5 October, showcased Fiji’s top Chefs, wine suppliers and the local live performances in dance, music and art. The event was intended to be a fun-filled entertainment experience for festival goers. The festival was held in close proximity of the property, hence the live music was audible.

    While guests were informed and a personalized letter was placed in each guest room informing of this festival, we sincerely regret any inconvenience caused at the time. Thank you for bringing your concern of the noise from the band to our attention and rest assured we will share your comments with the event organizers.

    Sincerely,
    Foziana

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 October 2019 via mobile

    We originally booked The Sheraton requesting interconnecting rooms as we have teenage sons. On arrival the Sheraton couldn’t accommodate so we were upgraded to ocean view rooms at The Westin. We have had friendly service from every staff member at the adjacent sister resorts owned by Marriott - the Westin, Sheraton and Sheraton Villas. It’s great to be able to use the facilities and charge back to our room from all three hotels. Be prepared for and adjust to ‘Fiji time’ (things are relaxed here and take longer than at home!). Say Bula (hello) and Vinaka (thank you), be friendly and smile, and you’ll be reciprocated with friendly and helpful service and enjoy your stay a lot more. We’ve seen several stressed-out arrivals demanding double-shot espressos or complaining about slow service, and being rude to staff. Better to chill out and go with the flow. After all, we all come here to relax, right? Hotel rooms are lovely - Fijian-style, clean and super comfortable beds. Great to be able to use all Marriott facilities (join Marriott Bonvoy for free before arrival, advise hotel of your membership number for 10% off food and beverages at all 3 resorts). Prepare for price-shock (500ml bottle of Fiji Water at restaurant $11 FJD - about $8 AUD!) so we’re drinking wine and beer instead 🙂 Not cheap either compared to home, but we’re on holidays and deserve it 🙂🥂 You can walk along the beachfront to several other resorts (Radisson Blu and Wyndham are closest) to enjoy their restaurants and happy hour pricing. Free internet works great which keeps the teenagers happy. You can take the free (brown) Bula Bus from 2.30pm to the Sheraton, Sheraton Villas, or Golf Club restaurant. It comes every 10 minutes or so. You can walk to the Marina and other resorts (a couple of km so wear comfy shoes and avoid stepping on the frogs at night) or pay around $8 per adult for the paid Bula Bus - much more relaxing. Enjoy your stay!

    Date of stay: October 2019
    Trip type: Travelled with family
    3  Thank 298juliannes
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 October 2019 via mobile

    ugh .. arrived here 3 nights ago only to be told the rooms we booked weren’t available. We are a party of 6 and booked 2 rooms with 2 beds in each room, 3 people per room. They “upgraded”
    us to ocean view rooms and said they would have roll away beds brought for my kids, one to each room. We called many times nothing ever happened. Night one came and went. Nothing. My kids slept on the FLOOR (they’re 14 and 18 .. not toddlers). Day 2 .. we asked again where the roll always were. Again, told that they’re coming. We called and went to the front desk repeatedly .. told that beds are on the way... beds are are on the way. The guy delivering the beds is at our block. Nothing. Nada. Zero. Spoke with the manager who assured me they were getting them from their neighboring sister property and beds would arrive in 20 mins. Again. Nothing. She calls and says 5 more minutes. Nothing. 45 MIND later at ...
    2.5 hours after I had gone to the fro t desk after repeated calls .. at 11PM one bed arrives. The other bed was being maid to be delivered .. about 11:15pm. I wouldn’t expect this kind of poor service and run around from such an establishment. Disappointing to pay for rooms that sleep 6 people and 2 people sleep on the floor. Unresponsive staff and even management didn’t seem to have a hold on what was going on.

    Date of stay: October 2019
    Trip type: Travelled with family
    1  Thank tofoi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 5 October 2019

    Dear tofoi,

    Thank you for review. I am very sorry to learn that we could not meet your room preferences at check-in and am embarrassed that the family members had to sleep on floor.

    I am raising your concerns with our Rooms Division Manager to ensure we follow up on delay of roll-away beds as well as their availability. Please know that your experience was an isolated one.

    I would appreciate the opportunity to be in touch with you. I can be reached directly at Foziana.Nisha@marriott.com. I look forward to hearing from you soon.

    Sincerely,
    Foziana Nisha
    Loyalty Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 October 2019

    Awesome place to stay, very friendly people and staff, our room wasn’t ready when we arrived early so they upgraded us which has made this trip even more epic! The buffet breakfast is excellent too, I’d highly recommend! We will be back again!!

    Date of stay: October 2019
    Trip type: Travelled as a couple
    Thank James J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Foziana, Loyalty Manager at The Westin Denarau Island Resort & Spa, Fiji, responded to this reviewResponded 4 October 2019

    Bula James J,

    It was an absolute pleasure to have you stay with us. We love to create epic memories for our guests and glad you enjoyed your upgrade and the buffet breakfast.

    Once again, I thank you for choosing to stay with us for your holiday and we all await with pleasure for your return soon.

    Vinaka
    Foziana

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    View more reviews