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Kate V

Every aspect of our stay was great

5.0 of 5 bubblesReviewed 12 Aug 2024via mobile
We spent 5 nights here and it has been the most relaxing holiday we have had to date. The staff are so welcoming. Special mention to Lisi at 6ix one 9ne who took care of us poolside when our order took longer than expected - it wasn't an issue for us at all however she felt it was and brought us a fruit platter and some drinks on the house to make up for it.
Date of stay: August 2024
Trip type: Travelled as a couple
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    Reviews (526)
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    All reviews farm to fork pratap singh beautiful smile your luggage breakfast buffet every morning ocean front aqua aerobics an ocean view room pool staff fantastic holiday bula vinaka relaxing stay beautiful staff family holiday restaurant staff swim up bar
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    Reviewed 12 August 2024

    We enjoyed our stay at the Sheraton. We are a family of four with a 1 year old and 3 year old. We had a ground level room which was amazing as the kids could run around on the grass and in the palm trees (would highly recommend booking a ground level ocean view if you have kids). The rooms were wonderful and the grounds were beautiful. Some rooms had 2x chairs outside while others had a wonderful day bed. It would be great if all the rooms had a day bed!

    Our only niggles were the pools were not heated so they were COLD. Last year we stayed at the Intercontinental (absolutely love this resort) and our son spent all day playing in the pool as they were mildly heated. It was too cold for our children to spend a decent amount of time in the pool this time which was disappointing as that was the plan of the holiday!

    The other thing we found frustrating was that the dining options/times were tricky for us. The buffet and Wet Edge didn’t open until 6pm and our kids go to bed at 6:30. It would have been great if Wet Edge opened at 5 instead so those with young children could feed the kids early! I think Tatavu opened earlier but was a higher end option when we just wanted some tacos or a burger.

    Hope this info helps any other young families looking to book!

    Date of stay: August 2024
    Trip type: Travelled with family
    Thank KateM5101
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 11 August 2024 via mobile

    We have just returned from a nine night stay and cannot wait to return.

    The rooms are comfortable and spacious and have recently been refurbished.

    The team members in the breakfast and dinner buffet restaurant are great and it gives a feel of dining with your Aunties and cousins.

    The staff in Tatavu bar and grill / pool
    Bar are amazing and I would like to make a special mention of Sikeli who is the face and personality of this venue and always looked after us so well. All of the guys behind the bar are great and the ladies on the floor are so friendly. Would also like to make mention of Mary & Vanessa and the singers in the venue.

    We would also like to mention Inia who is security / guest relations around the pool. He was doing a great job and also did a great job during the 2 night visit of the President of India to the resort during our stay.

    We have been fortunate enough to visit many parts of the world and we found the people of Fiji to be some of the most warm, friendly, welcoming and genuine we have experienced.

    We cannot wait to return to Fiji and Sheraton.

    Bula Vinaka and a big Vinaka.

    Warm regards, Scott & Alyson - Melbourne. Australia.

    Room tip: The staff are great with kids and have a great kids club.
    Date of stay: August 2024
    Trip type: Travelled as a couple
    Thank Sightsee48657779910
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 August 2024

    We have one more day at the Sheraton Fiji and we have loved everything in the hotel, the lovely staff, the super comfy beds and everything is so clean. Recommend the bula bus to get around but the only negative we had was the BWS shop just outside the Sheraton, no prices on a lot of things and a out and out rip-off and we weren't the only ones! That aside everything else is brilliant!

    Room tip: We booked through MYFIJI seamless so far!
    Date of stay: August 2024
    • Trip type: Travelled as a couple
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    Thank Michael B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 August 2024

    My family and I had an afternoon enjoying the pool and bar at the Tatavu bar and grill. We were blown away by the incredible hospitality of Sikeli, Moses and Jone who took great care of us. Although we weren't staying at the hotel we were made to feel very welcome and will go back to stay next time. Vinaka!

    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
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      • Sleep Quality
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    Thank Deanna A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 August 2024

    Sheraton is a pretty good hotel. The staff are absolutely beautiful and the ladies and gentlemen working in the breakfast buffet are the kindest souls.

    Breakfast buffet was okay. I like how they’ve set up a dedicated juice station, but the pre-juiced juices, in particular the pineapple juice favoured by my partner, tasted a bit ‘watered down’. I didn’t actually manage to try the results of the juice station, because it all looked a bit far out for me (like with the whole beets and sugarcane), but I liked the idea.

    I think the feedback I’d give on the breakfast buffet is that there should be more labels of what the food is. It is mostly labelled, but there are still a lot of labels missing. I’d also like to see cream out near the pancakes and had to ask for it every morning, only to wait for ages and make several reminders before someone would bring it. On the last morning, the very kind manager told me that the cream was usually kept in the little fridge with the yoghurts, and that she’d make sure the staff labelled it. She was very attentive and kind.

    Staff were always very gracious and receptive to feedback. The toilets near the breakfast buffet don’t have a disabled toilet- only accessible stalls (which is still admirably inclusive). And so my blind partner had to walk double the distance for the same amenities as everyone else, and I found it a bit distressing and deeply unfair, even if he was a bit “whatever” about it. So I went up to the “Karen-desk” and shared my feedback, and the beautiful duty manager, who gave me the warm fuzzies and was like everyone’s favourite older aunt, listened and was responsive to my feedback about accessibility.

    The boys at the front are to be congratulated for their tireless work in making everyone feel welcome and like “they’ve come home”.

    Beds super comfy and room amenities all very nice.

    Pools beautiful but it would be so nice if they were heated. Also, a spa/hot tub in the adults only section would be super lovely!! People were trying to sneak their children into the adults only section which wasn’t cool! We came to Fiji to escape our own snot-nosed little brats, not listen to yours!

    We loved the steakhouse/grill onsite, but I’ll write a separate review about that one.

    Date of stay: July 2024
    • Trip type: Travelled as a couple
      • Value
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      • Cleanliness
      • Service
    Thank Kasey j
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this reviewResponded 2 August 2024

    Bula Vinaka Kasey J,

    Thank you for staying with us at the Sheraton Fiji Golf & Beach Resort and the invaluable time taken to provide us with your feedback.

    I am sorry to hear of the inconveniences you had experienced during your recent stay with us, we will ensure to address this accordingly with our team as teachable moments for improvements moving forward.

    Please do let us know whenever your travels brings you back to Fiji as we look forward to another chance to welcome you back and to ensure you are well looked after.

    If there are further concerns you’d like to address, please do not hesitate to reach out to us.

    Vinaka,
    Yvo Van Dijk
    Hotel Manager
    Sheraton Fiji Golf & Beach Resort
    Sheraton Denarau Villas

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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