My family and I had an afternoon enjoying the pool and bar at the Tatavu bar and grill. We were blown away by the incredible hospitality of Sikeli, Moses and Jone who took great care of us. Although we weren't staying at the hotel we were made to feel very welcome and will go back to stay next time. Vinaka!

Sheraton is a pretty good hotel. The staff are absolutely beautiful and the ladies and gentlemen working in the breakfast buffet are the kindest souls.

Breakfast buffet was okay. I like how they’ve set up a dedicated juice station, but the pre-juiced juices, in particular the pineapple juice favoured by my partner, tasted a bit ‘watered down’. I didn’t actually manage to try the results of the juice station, because it all looked a bit far out for me (like with the whole beets and sugarcane), but I liked the idea.

I think the feedback I’d give on the breakfast buffet is that there should be more labels of what the food is. It is mostly labelled, but there are still a lot of labels missing. I’d also like to see cream out near the pancakes and had to ask for it every morning, only to wait for ages and make several reminders before someone would bring it. On the last morning, the very kind manager told me that the cream was usually kept in the little fridge with the yoghurts, and that she’d make sure the staff labelled it. She was very attentive and kind.

Staff were always very gracious and receptive to feedback. The toilets near the breakfast buffet don’t have a disabled toilet- only accessible stalls (which is still admirably inclusive). And so my blind partner had to walk double the distance for the same amenities as everyone else, and I found it a bit distressing and deeply unfair, even if he was a bit “whatever” about it. So I went up to the “Karen-desk” and shared my feedback, and the beautiful duty manager, who gave me the warm fuzzies and was like everyone’s favourite older aunt, listened and was responsive to my feedback about accessibility.

The boys at the front are to be congratulated for their tireless work in making everyone feel welcome and like “they’ve come home”.

Beds super comfy and room amenities all very nice.

Pools beautiful but it would be so nice if they were heated. Also, a spa/hot tub in the adults only section would be super lovely!! People were trying to sneak their children into the adults only section which wasn’t cool! We came to Fiji to escape our own snot-nosed little brats, not listen to yours!

We loved the steakhouse/grill onsite, but I’ll write a separate review about that one.

Our last night here at the Sheraton and we are sad to be leaving. My husband and I came to celebrate my 60th birthday as family was overseas.
Nothing is perfect but for us the Sheraton staff made it pretty close. Acknowledged my birthday on a number of occasions by firstly giving us an upgrade then placing balloons at my seat while dining to singing Happy Birthday to me and lastly placing flowers and decorating our bed and a birthday cake on the day of my actual birthday ,I felt very special .
That side the Sheraton is a beautiful resort it’s massive and has a wow factor and even though it was big at no time did we feel that there were crowds of people. Plenty of chairs around the large pools. Breakfast had plenty of options and the omelette stations were a big hit by all. The property has also a few other restaurants as well.
The rooms are big and spacious and so is the bathroom. Bed is very comfortable , pillows are a bit soft and floppy but then again it’s hard to find a good pillow.
What makes this resort is the staff. Wonderful individuals every single one of them greet you and nothing is too difficult for them they are here to please. I must mention Litiana who helped us with our dinner reservations and who knew us by name after meeting us once, a very lovely lady and of course Alena from housekeeping who did a wonderful job everyday. So all in all forgetting the fact it was my birthday the Sheraton was a wonderful stay hopefully we will be back soon.