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August L

The Samoan Rock

5.0 of 5 bubblesReviewed 18 Jul 2024
The Sheraton is by the far the best resort on Denarau Island, the staff from Joe the Fijian Warrior , Rosalia who handled all my check in queries, Meki who looked after the Jetskis, the Poolside team of Susana, Tomasi and Lei , the Daycare staff who looked after my grandchildren, our housekeeper Melita and how can I forget Enia the security guard who looked after all the families by the pool to ensure everyone was alright. We stayed 24 nights at the Sheraton and right from day one to the end of our stay we were treated like a milllion dollars. The whole staff and customer service experience was amazing, you are always greeted with a big smile and BULA from anyone and everyone at the Sheraton. The buffet breakfast was exceptional from fresh fruits to hot currys, omelettes that were made in front of you and pizzas. The breakfast catered for everyone. Lunch and Dinner at any of the restaurants was beautiful , the beef burger and club sandwich from Room service was my favourite. Highly recommend Sheraton as the number one hotel to stay at in Denarau.
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this review
Responded 21 Jul 2024
Bula 779augustl,

We thank you for staying with us at Sheraton Golf & Beach Resort and your invaluable time taken to provide us your review.

We are pleased to hear of your wonderful feedback and that you had felt right at home. I will ensure to share your lovely feedback with the team.

We look forward to welcoming you back in the near future.

Vinaka and kind regards,
Yvo van Dijk,
Hotel Manager,
Sheraton Fiji Golf & Beach Resort
Sheraton Denarau Villas
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (526)
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    44 - 49 of 526 reviews
    Reviewed 15 July 2024 via mobile

    A great family holiday destination if you just need some r&r. Staff are so friendly and helpful and really make the place in our opinion. Some beautiful harmonious singing to celebrate people’s birthdays or departures. Amazing buffet breakfasts ( Shameels Dosas are awesome) and the Bula bus or the yellow bus helps you to explore a bit further if you need. Not cheap but met our needs. Would have loved if the beds were at least a queen size rather than doubles though as a bit cozy at night. Weather was perfect. Water bottles are provided every day in the rooms

    Room tip: For bigger groups you can go a little earlier to breakfast and ask for a table to be reserved so you can all sit together
    Date of stay: July 2024
    Trip type: Travelled with family
    Thank T8588DDbarryc
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 15 July 2024

    Amazing staff, great food and fantastic entertainment during and after dinner.
    Exceptionally clean rooms. Would highly recommend this resort, located in a great location. Treated like family, would return here yearly if I could! Direct flights from Adelaide made this a seamless journey.

    Date of stay: July 2024
    • Trip type: Travelled as a couple
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    1  Thank Desi G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 July 2024

    Having stayed at the Sheraton, Villas and Westin complex at least a dozen times over the past 20 years it really pains me to write this review but our recent stay fell well short of our previous experiences. The staff, as always, are warm and friendly but there is only so much they can do to make up for the most recent changes and refresh. Most jarring, are the limited dining options which are completely out-of-sync with the extensive high quality options and great value restaurants of surrounding resorts. We have never left Marriott complex to dine on our previous stays but went to the Sofitel almost every night which has outstanding options (Bazaar, Solis and Madame So) and is almost half the price. On the two nights we chose to stay and eat at Tatavu the same dish (seared tuna) was completely different and the Kokoda was a deconstructed version, with no lime to cure the fish, which tasted nothing like the traditional Fijian dish. The dinner buffet, which we did not join, worked out to ~AU$450 for a family of four. Other striking changes are the closure of Ports O’ Call which was the finest restaurant in the South Pacific, closure of the bar lounge overlooking the pool which is now enclosed in glass and completely empty and a VR centre which I suspect most parents would rather keep their children away from on a beach holiday to disconnect. We never saw management checking in with guests like we had on all previous trips and were never asked about our stay even at check out. Not saying this is good, bad or indifferent but it was a noticeable change from previous stays where one particular F&B manager was literally across everything without being intrusive to make sure of quality and consistency was spot on and it seemed to show. Hopefully a little more attention on these areas will see everything bounce back.

    Date of stay: July 2024
    • Trip type: Travelled with family
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      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank StephenDamiani
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this reviewResponded 22 July 2024

    Bula Vinaka StephenDamiani,

    Firstly, we thank you for returning to stay with us at the Sheraton Fiji Golf & Beach Resort and for generously sharing your feedback with us.

    We apologize for the inconvenience you experienced while dining with us. We will highlight your concerns with your team to ensure refresher training and reviews are implemented as necessary.

    We hope for a second chance to improve your Fiji experience at our resorts. Please do let us know whenever your travels bring you back to Fiji. We look forward to another chance to welcome you back and ensure you are well looked after.

    If there are further concerns you’d like to address, please do not hesitate to contact us.
    Vinaka,
    Yvo Van Dijk
    Hotel Manager
    Sheraton Fiji Golf & Beach Resort
    Sheraton Denarau Villas

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 July 2024

    The best resort on Denarau Is. Beautiful big entrance / foyer that stretches all the way through to the pool area and is dotted with water features, shops and cafes. There's even a virtual reality space called MindFlight7 where you can experience all sports, flight simulator and the ultimate in roller coaster rides.
    A traditionally dressed local greets you on arrival while drumming on a pate ending with a loud Bula. Get used to hearing and saying the friendly greeting.
    Check-in staff are so friendly, knowledgable and helpful. I travelled with my partner and 10yo and stayed in a 'garden view' room No.1252 in Block 200. It was one block from the main building but close to the foyer at one end and breakfast area at the other. Also close to the pool but far enough away to not hear any noise.
    Breakfast in the main restaurant called Island 619 is laid on. Everything you could need and don't need. The usual omelette stations, freshly squeezed juices and fruit, laksa soups and huge choice of pastries, plus doughnuts.
    The same can be said for the themed buffet dinners also at Island 619. Seafood, Indian, Asian, Fijian and a mix of all. Book ahead for the seafood night. Tatava Grill restaurant is on the beachfront and a nice change of pace. Both have live music in the background.
    A full day of activities is available in the kids club as well as group activities. Each night at 5.30pm (Fiji time!!) is a great fire show consisting of traditional dancing, fire twirling and breathing.
    If eating outside the resort is something you want to do try Heineken House across the road at the golf club. Or catch the Bula Bus into the port, which stops at each resort for approx. $22pp per day or $35pp for a five-day pass and chose from many restaurants in there. Fish, Mexican, Italian and Indian among others.
    The large pool was an usual shape but quite shallow and cold and took most adults time to get used to. The ocean is warmer but this area isn't really known for its beaches. There is also a toddlers pool of similar size, and a deeper adults-only pool.
    Unlike other countries like Thailand, Fiji definitely lacks a massage culture.
    Tip: If you like to send postcards you will need to buy stamps in Nadi. Not one place sells them on Denarau Island.
    Definitely do the zip lining at Sleeping Giant Zipline, Orchid Falls & Jungle Safari and swim at the bottom of the waterfall after an easy 1.5km walk.

    Room tip: Certain cultures weren't prevalent which made for a friendly relaxing stay.
    Date of stay: June 2024
    • Trip type: Travelled with family
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    Thank warrenegger
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 7 July 2024

    We were staying at neighboring resort but one of amazing things about Denarau Island is open walk-across to all resorts, so we (and and plenty of other guests) were wandering across.

    The 28g coffee shop, the "Island 619" and the shops in the reception lobby provided what was sorely missed by us at our resort. We had a buffet dinner at Island 619, and the food plus the staff hospitality was awesome, witnessing them being led by the Manager (Ms Li?) to ensure the guests were pampered.
    It also made me realise that the odd non-attitude in our resort (a neighbouring place) was surely a management omission of that resort.
    At 28g, pleasing attitude of staff plus eclectic collection of drinks and desserts plus regular coffee tasting made my family return many times for next caffeine dose.

    Date of stay: July 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Cleanliness
      • Service
    Thank Asheesh P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this reviewResponded 8 July 2024

    Bula Askpandey1

    We thank you for dining with us at Sheraton Golf & Beach Resort and your invaluable time taken to provide us your review.

    We are pleased to hear that our associate's and management had ensured a pleasant dining experience for you. I will ensure to share your lovely feedback with the team.

    We look forward to welcoming you back in the near future.

    Vinaka and kind regards,
    Yvo van Dijk,
    Hotel Manager,
    Sheraton Fiji Golf & Beach Resort
    Sheraton Denarau Villas

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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