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Kat F

Brilliant but all Managers strive for improvement

5.0 of 5 bubblesReviewed 19 Apr 2024via mobile
Hi all,

Firstly, I am a Manager of a service provider so this review is certainly not from a negative perspective but from a perspective to raise the bar and strive toward further excellence as all service providers ought to. This review will list the positives and suggested areas to raise the bar well above other resorts within the Denarau location. The positives will far outweigh any constructive criticism as listed.

We stayed at the Sheraton Beach and Golf Resort for 7 nights. We arrived home today and the overall experience was fantastic. Before I delve into the review, I do want to make special mention of “Acomai” from the cafe “28g”. What a delightful person he is! If Acomai ever decides to relocate to Sydney, I would not hesitate to give him a job. What an asset that he is to Sheraton Beach and Golf Resort. He has certainly left an impression on myself, my husband Michael, my sister in law Kate, our kids James and Harrison and the other extended family members that we travelled with. He was so warm, kind and welcoming. We already miss him!

Positives:
1. Lovely, warm, welcoming and friendly staff.
2. Spacious rooms
3. Free bottles of water daily.
4. Rooms cleaned everyday.
5. Fabulous vibe around the resort.
6. Great timetabled activities, especially the Aqua Aerobics at 10:30am.
7. Family friendly
8. Classy resort
9. “Rosalia” from reception so helpful in arranging our transfers and day trip.
10.Cocktails wonderful from Tatavu Grill and Bar and pool side.
11. Fabulous full buffet breakfast daily.
12. An extremely central location even if wanting to visit Denarau Port or the Coral Coast.

Areas for Improvement:
1. Laundry facilities for guests. The current system is way too expensive.
2. More generous beds or an upgrade in mattresses to be considered.
3. Pillows aren’t the most comfortable.
4. Adult pool too small and the main pool is way too shallow and lacks depth.
5. Bula Bus not worth it. Better off getting a taxi service.

Our family of 8 would not hesitate to stay at this resort again upon visiting.

Warmest regards to Acomai and Rosalia!!!

As readers can see, the positives far outweigh so overall, this would be my chosen resort upon visiting
Date of stay: April 2024
Room Tip: Bula Bus
Trip type: Travelled with family
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Reviewed 18 April 2024 via mobile

Had a fabulous time away with my sister. The staff were all very friendly. Lei looked after us with a beautiful smile every day. If you had a question someone was always about to help answer it with a smile. So friendly & abiding.
There was always activities to do.
Highly recommend the Sheraton golf & beach resort

Date of stay: April 2024
Trip type: Travelled with friends
Thank Fiona B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2024

I have never travelled solo but this was the best experience I’ve had travelling. The staff are wonderful, helpful and welcoming. I felt at home at the Sheridan and had many great conversations with the staff. Thank you Sheraton Denarau!!!

Room tip: Book a studio.
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adam T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2024

BULA,

From arriving at reception to the beat of drums, champagne at reception, the level of service and hospitality never stopped,

Great for all ages from 63 down to 3 we all thoroughly enjoyed ourselves and we will be back.

Staff are wonderful in every aspect of the hotel, always curious and with the Fijians greeting of BULA.

Would recommend to anybody of any age.

Room tip: Book now
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mikeJ865KQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 April 2024 via mobile

Absolutely loved our recent stay, the staff are fantastic and cannot seem to be able to help enough, the place is having some refreshing and on the ocean like that it would be a constant battle,
The buffet breakfast is next level, pools are clean and the gardens are well kept.
Don’t miss the fire show it’s awesome.
Spent most of our stay at the swim up bar and need to make special mention of Sikelli he was fantastic.
Even the security staff are helpful and very friendly and joined in the daily aerobics fun.

We will definitely be back
Vinaka Louise and Gordon Cairns Australia

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Gordon H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2024 via mobile

What an amazing and truly exceptional experience at this resort. From the thoughtful touch of champagne on arrival and the lovely Fijian welcome we had. Room was clean and very well appointed with lovely comfortable beds. Swimming pools really lovely and gardens so tropical and well taken care of, bravo to the gardening team who keep it up. I have some special mentions. Our room attendant Litiana always did a great job and we appreciated the thoughtful touches like flowers on the bed each day. Sikeli at Tatavu was always there to make sure our drinks were topped up and that we always enjoyed our meal while always greeting us by name. Tokasa at Island 619 was absolutely fantastic. What a true gem! Always smiling and working so hard and also a fantastic singer! What an asset to the Sheraton team she is as well as Sikeli and Litiana. Thankyou for a truly memorable holiday 💛

Date of stay: April 2024
Trip type: Travelled with family
Thank awP5159DM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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