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Tom G

Sheraton Denaru

5.0 of 5 bubblesReviewed 28 Mar 2024
We had a great time at the Sheraton Denaru. Staff were amazingly friendly and helpful at reception and the bars and restaurants. Our room cleaner Salote was very kind and left us wonderful messages each day. Would definitely recommend staying here to others
Date of stay: February 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (482)
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    Traveller rating
    347
    68
    27
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    23
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    Traveller rating
    347
    68
    27
    17
    23
    Show reviews that mention
    All reviews farm to fork pratap singh beautiful smile your luggage breakfast buffet every morning ocean front aqua aerobics an ocean view room pool staff fantastic holiday bula vinaka relaxing stay beautiful staff family holiday restaurant staff swim up bar
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    42 - 47 of 482 reviews
    Reviewed 28 March 2024

    This resort is located in the Denarau Island in the Mainland of Fiji. Beautiful location, very comfortable, with great service. The hotel has undergone a beautiful renovation, the rooms are pleasant and comfortable, the social areas are perfect. The interesting thing is that the accommodation gives access to all the chain's hotels, next door there is a wonderful infinity pool, at the Westin, there is a complete fitness center and an adults-only pool, with swimming lanes. The breakfast is plentiful, with many options and quality, once again, the staff are the big attraction.

    The best, are the people, they are a lot more than excellent professionals, they are marvelous human being.

    The Fijians are the happiest people I have ever met, they are smiling, kind, helpful and helpful. From the hotel managers, always present and attentive, with the question "What can we do to improve your experience?" even the simplest employees, with their natural friendliness and pleasure in what they do.

    I highly recommend this marvelous hotel in Fiji.

    Room tip: Sea view
    Date of stay: March 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    4  Thank André N
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 27 March 2024

    Very comfortable rooms, ocean view recommended. If you plan on an indulging vacation the all-inclusive package works. Meals and beverages are a touch high, but the package resolves that and you don't hold back for that higher quality wine! Food was much better than expected and the service overall is way beyond expectations. Highly recommended.

    Date of stay: February 2024
    Trip type: Travelled as a couple
    Thank Andy H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 March 2024 via mobile

    Elenoa gave us a great experience tasting tea with personal touch. Her gran made teacosy with material filled with cotton from the plant in her garden. Elenoa carefully measuring, timing and serving our choice of teas. We were surprised with tea affagato! It goes well!

    Room tip: Staff are so attentive you will completely relax. Sea or pool. Activities or laze.
    Date of stay: March 2024
    Trip type: Travelled with friends
    Thank Jen P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 March 2024 via mobile

    Ok the staff - the cleaners, the cooks, the reception staff, the waiters & waitresses, the front end staff that take your bags & organise your rides, the guy that man's the pedestrian crossing and the gardeners & ground staff - they make this place GREAT. They couldn't help you any more. They all went the extra effort to make our stay enjoyable. Every staff member was pleasant and we will now ve returning customers & will continue to be. I just wish there was a way that tips could go to every staff member. I tried to pay a bulk tip at the end but was told that money wouldn't go to the staff. I would give it 6 stars if I could.

    Yes some times orders got lost in communication & on occasions orders took time to get to you, but it is FIJI time which is the beauty of this great place. Weather was wet 95% of the time, but we still enjoyed our stay.

    Room tip: Take the BULA bus & the yellow bus. The prices at the supermarket outside the Resort isn't that much more expensive as what you would find in Nadi.
    Date of stay: March 2024
    Trip type: Travelled with family
    Thank ANTHONY S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 March 2024 via mobile

    Highly over rated. Room service meals were disgusting. No atmosphere. Take over by Marriot and getting rid of knowledgeable staff was not a good move. It's like dealing with children at Reception. Furniture on the verandahs is useless. Huge round bed with cushions may look good but fisfunctional. After staying there since 1987, I will not return.

    Room tip: Meals very expensive and not worth the money. Seems they are not up to date with cooking methods.
    Date of stay: August 2023
    Trip type: Travelled with friends
    Thank Marilyn G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this reviewResponded 19 March 2024

    Bula Marilyn G,

    Thank you for staying with us at the Sheraton Fiji Golf & Beach Resort and the invaluable time taken to provide us with your feedback.

    We value your loyalty and preference to stay with us during your travels to Fiji. I am disheartened to hear that your experiences did not meet your expectations this time. We will ensure our team receives further refresher trainings as required to maintain our service consistency.

    We still hope for another chance to welcome you back again whenever your travels brings you back to Fiji.

    If there are further concerns you’d like to address, please do not hesitate to reach out to us.

    Vinaka,
    Yvo Van Dijk
    Hotel Manager
    Sheraton Fiji Golf & Beach Resort
    Sheraton Denarau Villas

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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