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All reviews farm to fork pratap singh beautiful smile your luggage breakfast buffet every morning ocean front aqua aerobics an ocean view room pool staff fantastic holiday bula vinaka relaxing stay beautiful staff family holiday restaurant staff swim up bar
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Reviewed 25 October 2022 via mobile

Although there were a lot of kids this was a truly incredible trip that was very relaxing. I would recommend asking for the ocean front room close to the chapel as it is a little quieter down there and you have the beach available from you doorstep. The staff couldn’t have been any more helpful, friendly and happy. They would all greet you with Bula every time you walked past a staff member making you feel right at home. The pools could have been bigger and deeper. The hotel had been newly renovated which was amazing. The rooms were great and air con was a welcome relax as it was very hot. Highly recommend staying here. Good value for money

Room tip: Breakfast- avoid 8-9am Ask for ocean front near the chapel Lots of kids
Date of stay: October 2022
Trip type: Travelled with family
Thank EmmaN2403
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2022

We stayed for 5 nights on a Luxury Escapes all inclusive package. This was a great place for families as there was children everywhere and we spoke to people who raved about the day care. Wouldn't recommend if you want a quiet trip as it was hard to escape all the children!
To start we had to check in twice because the first staff member didn't notice we had a package. We returned to reception and the next staff member provided us with wrist bands and told us along with the wrist bands we had to carry around a piece of paper with our package details to show staff (Fortunately staff didn't need it and we took a photo of it just in case). We were told that the drinks package was for all restaurants until 9pm including the Heineken club across the road. We spent the day enjoying the different bars although staff always had to go hunting when we would ask for a drinks menu.
We enquired at reception the next day to make sure things were going smoothly and they stated we already had $84 in drinks attached to our bill. It turned out to be sparkling water and some wine at dinner. We repeated that we were on the drinks package and they advised that we should have been asking for special menus for what drinks were included on our specific package. This wasn't specified by the staff or the paperwork we were given. They further stated each bar would have different included drinks so we have to check each bar.
We also attempted to get a drink at the Heineken club who advised that their facility was not included in our package.
We then went around to all the bars asking for the special menu. The only place that could find the special menu was at "Island 619". Most staff told us all drinks were included on the package at each bar with the occasional staff member saying it was base spirits and all cocktails.
We didn't have any further issues with additional charges throughout our stay.
The pools were lovely. The main pool had a few little built in table and chairs near the bar which were great but the set up of the bar deterred people from being able to order. There was clearly steps up to the bar but they had piled up glasses where you should be able to order from. Staff still happily took our orders from there but could be set up so much better. There was actually people in the pool asking around trying to work out how to order.
The "adults only pool" was small and next to the main area. It was quiet there but there was no where really to order drinks and not quite the best set up.
The "Wet Edge" pool however had a swim up bar, with the BEST staff - (Special mentions to Opi and Nimi). They were always cheerful, Nimi was generally singing and served great cocktails. The biggest downside of this pool was the children. Parents were allowing them to jump off the bench behind the bar into the pool splashing people with drinks (Parents fault not the hotels) but if this was the adults only pool it would be AMAZING. It's well away from everything else, swim up bar, infinity view of the ocean and plenty of lounge chairs around it.
There's another really long pool which is a great design not far from the Wet Edge. It weaves around so you can still have your own little area.
The rooms were clean and spacious with great shower heads. If you get Ocean Front might be worth requesting ground floor. We had an upstairs ocean front with a small balcony and table and chairs. The downstairs ones had nice big day beds to lay on with the ocean view which would have been amazing.
There was live music each night with some amazing singers and a very relaxed feel.
The food at the buffet was good. Different themes each night and a great variety of options. Special thanks to Amelia at breakfast who always greeted us and was always lovely.
Lovely place to stay and great atmosphere. Way too many kids for us.

Room tip: With ocean front request ground floor as you get the day bed outside the room.
Date of stay: October 2022
    • Value
    • Sleep Quality
    • Service
1  Thank garethw663
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Fiji Golf & Beach Resort, responded to this reviewResponded 28 October 2022

Dear garethw663,

Thank you for sharing your honest feedback regarding your recent stay with us.

We work hard on ensuring our guests to enjoy our prime location, genuine Fijian hospitality and comfortable accommodation in our newly refurbished rooms.
While I am glad that overall your stay was good, I do apologize for the confusion caused regarding the inclusions in your package. We are actively working on resolving the issue and making sure that the correct information is provided to our guests upon arrival.

I thank you once again for sharing your feedback in detail and would request you to provide us another opportunity to turn around your experience during your future visits to Fiji so I can personally ensure you're well looked after.

Vinaka Vakalevu

Judd Rabbidge
Officiating Hotel Manager
Sheraton Fiji Golf & Beach Resort
Sheraton Denarau Villas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2022

A very handy location by the swimming pools, clean rooms (thank you Namise & team) and a very friendly staff at ALL restaurants, shops and reception. Within 24 hours of returning to New Zealand we are planning our return to this resort.
The food is of the highest standard, cooked by very talented staff, served by professional people and led by an Executive Chef who is knowledgeable and a very talented individual. Staff at Tatavu, 28G, and Wet Edge restaurants are exceptional. Special mention MUST go to Emma, Jose, Adi, Avantika and Arushi,

Room tip: After school holidays are a good time, views to die for on the south side especially at sun set, temperature around 30 degrees all week.
Date of stay: October 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Angela P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2022

My first time to Fiji, will be back. We went for our 37th Anniversary and the staff went above & beyond singing Happy Anniversary gifting us a personalised cake champagne & fruit. Everyone greets you with a 'Bula" from the gardener to the concierge. The adults only pool is so quiet & relaxing a few steps from the ocean if you're so inclined. After only a day the staff remember your name, drink order and any other foible you have. Special shout out to "Keli"& "Kitty" who couldn't do enough to make our stay memorable. Lots of kids but you can easily escape to the bar adults only pool or cafe. Would recommend Sheraton, the food is a little pricey but they are more than happy to make any changes to the menu and always check on dietary requirements and is delicious.

Room tip: We had a partial ocean view room on the second floor (1254) and we never heard any noise
Date of stay: October 2022
    • Value
    • Cleanliness
    • Service
Thank U296VVlisaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2022 via mobile

Firstly we came here on a My Fiji holiday. Everything was seamless and would definitely book thru them again.

Secondly Sheraton Denarau - this is our second visit here and like the first time it never ceases to amaze. We are a family of 6 adults and 5 children ages 8 to 18 mths. Everyone enjoyed themselves and could not think of anything negative. Since the refurbishment the place is just shining and as always this resort is all about the staff! It would be unfair to name ‘special’ staff as they are all a credit to the resort and make the place so warm and friendly.

The checkin desk in the foyer if you are travelling Fiji Air is so convenient and saves you the trouble of taking your luggage with you and lining up for a boarding pass. All is issued at the desk.

We came here under the Bulla Bubble package which I believe was made available by the Fiji Government to entice travellers. This meant 3 meals per day at the resort and made it very convenient for us. I think when travelling with children a food package is a must.

A big thank you from our family to the Fiji Sheraton family. We will definitely be back.

Date of stay: October 2022
Trip type: Travelled with family
Thank LorraineM322
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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