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Reviewed 8 December 2023

The room was and clean and well situated and the facilities and location were very good.
Restaurants were great especially the extensive breakfast buffet.
The staff were friendly and very helpful.
I highly recommend this resort.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Discover50771900941
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Denarau Villas, responded to this reviewResponded 4 weeks ago

Bula Vinaka Discover50771900941,

Thank you for choosing Sheraton Denarau Villas, and we are pleased to hear of your wonderful holiday experience and your kind commends towards our associate and family friend facilities.

Please let us know whenever your travels will bring you back to Fiji, we look forward to welcoming you back soon.

Vinaka,
Yvo van Dijk,
Hotel Manager
Sheraton Denarau Villas
Sheraton Fiji Golf & Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2023 via mobile

We recently spent 3 nights at the Sheraton Villas prior to staying in one of the islands. We booked a 2 bedroom pool access villa as we were a family of 4, with one teenager, one infant and two adults. Room 815 had great access to the pool being on the ground floor. Villa was very well appointed, a little dated but still had all the mod cons you would expect from a 5 star resort. Full kitchen and even laundry was available. Rooms were all large and spacious. Buffet breakfast was very comprehensive however we sweltered each day, not sure what the solution would be there, was nice overlooking the pools and beach from the restaurant. Service was very friendly, our 11 month old garnered alot of attention. My wife and daughter loved the surrounding shops and we all enjoyed a massage pool side which was excellent. All in all a very good resort, remember though you pay top dollar in places like this and so can be pricey.

Date of stay: November 2023
Trip type: Travelled with family
Thank Matt5starorbetter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Denarau Villas, responded to this reviewResponded 4 weeks ago

Bula Vinaka Matt5starorbetter,

Thank you for choosing Sheraton Denarau Villas, and we are pleased to hear of your wonderful holiday experience and your kind commends towards our associate and family friend facilities.

Our Island619 outlet allows the natural breeze to flow through, however we are looking into enhance the space for the hot summer seasons.

Please let us know whenever your travels will bring you back to Fiji, we look forward to welcoming you back soon.

Vinaka,
Yvo van Dijk,
Hotel Manager
Sheraton Denarau Villas
Sheraton Fiji Golf & Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

We were staying next door at the Sheraton Resort, but spent most of our days by the pool at the Sheraton Villas. We preferred the feel of the pool area, and the loungers were more comfortable! We had wonderful, friendly service from Litiana by the pool and at the Wet Edge restaurant on the water. The food was beautiful, as was the outlook, and we were so well looked after by the lovely staff - our favourite restaurant. Thanks!

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank V_J_K_B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Denarau Villas, responded to this reviewResponded 4 weeks ago

Bula Vinaka V_J_K_B,

Thank you for choosing Sheraton Denarau Villas, and we are pleased to hear of your wonderful holiday experience and your kind commends towards our associate, especially Litiana. I will ensure to share your lovely feedback with our team.


We look forward to welcome you back sooner.

Vinaka,
Yvo van Dijk,
Hotel Manager
Sheraton Denarau Villas
Sheraton Fiji Golf & Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2023

We have stayed at the Sheraton Villas several times over the last few years and always enjoy it as a restful and relaxing location. The staff are friendly and obliging for any little thing. Thanks to Oripa for special care relating to our room and Emma for looking after us at the Wet Edge Restaurant. Amazing caring service.

Checking out early on Sunday morning did take longer than we expected (more than an hour to manage luggage checking at the Sheraton Fiji Airways office and finalise payment at the Sheraton). Agree there were extenuating circumstances that day, but I suggest you schedule an hour for these two process so that you can still get to the airport in time and end your holiday in a relaxed state of mind.

Room tip: Several pools to choose from - we preferred the recently opened Westin pool. It is quiet there and we often had the pool to ourselves.
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Angela P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Denarau Villas, responded to this reviewResponded 22 January 2024

Bula Vinaka daveo226,

Thank you for choosing Sheraton Denarau Villas, and we are pleased to hear of your wonderful holiday experience and your kind commends.

We are sorry to hear of the extended time required at the front desk upon your check-out. We will ensure the relevant department takes on enhancement actions to ensure future guests do not experience the same.

We look forward to welcome you back sooner.

Vinaka,
Yvo van Dijk,
Hotel Manager
Sheraton Denarau Villas
Sheraton Fiji Golf & Beach Resort

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Reviewed 16 November 2023

Stayed for 9 nights with family in 3 bedroom villa.

Room - bedbugs got 1 member of the family (now has scabies requiring medical treatment) and no air-conditioning (not working at all in one room; working poorly in another). 3 days to fix the air-conditioning but both systems were fixed in less than 2 minutes? The heat was absolutely pounding and it should have been fixed quicker.

Management/Service - seemed like a lot of different managers/staff turning up at the room to deal with the problems (air con; bedbugs) etc with little coordination. Some let themselves in (air con technicians without any prior notice) and customer service staff who knocked but entered by themselves while we sat on the couch and watched them walk in.

Grounds - they are beautifully landscaped. It is clear that they put a lot of effort in to maintaining them.

Food - is hit and miss with some very questionable hygiene practices. Had the best salad I have ever had at Tatavu Bar & Grill but then the next day the tuna bowl was like a mouth full of glue with zero flavour. I ordered chips and got a bowl with half undercooked and half burnt. None of the chips were seasoned with salt so it was a bland tasteless snack. I decided not to eat there any further because it was a waste of money. The buffet breakfast is also hit and miss. Much of the food is cold when it should be hot. I saw yoghurts sitting out warm and a staff member wipe a bench down with a soggy cloth and then put the same gloved hand in to the cheese to make an omelette. I didn't eat that omelette because I was disgusted. I saw birds fly in and take pineapple from uncovered ingredients in the pizza station - cover it up? If those same birds defecate in those ingredients someone could die. Having said that, the chinese night was excellent and the oyster beef and nasi goreng were hot (steaming right through as hot food should be) and tasty. I thoroughly enjoyed that.

Massage/Spa - was extraordinary. The surroundings are sublime. It was absolutely suffocating heat that day and a little rain started which took the temperature down plus with the birds singing it was very serene. That was an exceptional experience and I would recommend it enthusiastically to anyone. It is the best massage I have ever had.

Activities - resort activities are advertised with a time but without a location. You go and ask the staff and they are often unaware or unsure of where things are happening. Quite often, things change and I missed 3 of the fire shows next to Tatavu because they had changed the time with no notice. It is advertised for 5:30pm yet 3 times I went down at 5:20pm and waited around but they were a no show.

Overall, an average experience. Would I return? Probably not.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank James M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Resorts, Marketing at Sheraton Denarau Villas, responded to this reviewResponded 19 November 2023

Bula C6250JVjamesm,

We thank you for staying with us at Sheraton Denarau Villas and your invaluable time taken to provide us your review.

I regret to hear of the inconvenience you had experience which I will ensure the relevant department leaders investigate on points you had identified with the rooms, food & beverage and in-house activities. Relevant trainings will be reinforced in ensuring service consistency.

If there's anything else you would like to discuss or if you have any further concerns, please feel free to reach out to me.

Vinaka and kind regards,
Yvo van Dijk,
Hotel Manager,
Sheraton Fiji Golf & Beach Resort
Sheraton Denarau Villas

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