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Reviewed 8 July 2022

Sheraton was amazing with food ,service, friendly staff , activities
Will be going back soon
Very happy & relaxing environment
Newly upgraded , with a fresh feel to enjoy all the services
Place to be to relax

Room tip: Sea facing
Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
Thank 422sunshine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 June 2022

Our first overseas family holiday and I don’t think we could of picked a better resort! We loved our time at Sheraton Denarau.

We stayed in a 2 bedroom garden view villa that was spacious, modern and well maintained.
The staff were very friendly, personable and accommodating. Milly and two other ladies that were taking care of our housekeeping went above and beyond. They not only cleaned our room daily, but they remembered my childrens names and chatted to them every time we saw them.

The Kids club team members Mr Happy (Orisi) and Pizza Banana (Pesa) have left such a positive, lasting impression on my son. He can’t stop talking about his friends.
We used the nanny services a couple of times during our stay, both in the kids club and in room. It was a little confusing to book in as we got told different prices/times when we asked but this additional service was great to allow us adults to have a dinner with no kids and enjoy the facilities at the resort.

Several activities were available to participate in during the day set up through the “side by side” program but we were entertained enough with the multiple pool options.

The service of staff in all the restaurants and bars was always excellent. We never waited long for service or our food/drinks. We traveled with another family and there were 5 kids in total, some (most) meal times were a bit crazy and the staff never made us feel uncomfortable. They would talk to the kids, took the kids for a walk around the restaurant and ask if we wanted kids meals to come out first.

We were able to organise, book and pay for day activities at the activities desks at the resort.
Bula Bus passes are available to purchase at the resort and can get it at the main foyer or the villa foyer- super convenient!

A convenient store located on site that sold snacks, confectionery, drinks, alcohol and other fashion stores.

But the most convenient thing the resort had was the Fiji Air check in on site that took your luggage to the airport, printed your boarding passes so you didn’t need to get to the airport too early.

We will be back!

Date of stay: June 2022
Trip type: Travelled with family
Thank J4544UVemmag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 June 2022

We went as a family in one of the 3 bedroom apartments. absolutely exceptional facilities. various swimming pools to choose from, and a swimmable beach. Several restaurants .All dinners (inclusive pricing was the way to go). Local staff were wonderful, and resort was safe in all respects.

Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
1  Thank Richard L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2022 via mobile

From the start, the service was way off the mark- rooms weren’t ready for the 3pm check in time and worse, two of the families travelling with us with young children did not get their rooms until after 5pm. Young children who had been in transit since 6am understandably get a little testy, and the this delay was just one of many experienced.

Get to the room, clocks are blinking on 00:00, air con not cooling properly, ironing board faulty, water not refreshed on any day, first 6 days of cleaning was poor- last 2 days very good.

Even the flames along the waterfront weren’t working properly….

Having to ask for a drink 4 times in a row @ dinner is just unacceptable, and this happened two night in a row.

No Rose for 4 days, they said they couldn’t get it, yet we were able to source it 5 mins down the road, twice at lunch, picked meals from the menu provided by the staff, only to be told that meal was not available, neither was the second choice.

Had someone trying the charge items to our room, it was only good luck we happened to be there at the time and caught them out- which did not seem to be much concern or action from the staff.

The only good service was at the Wet Edge Bar, they were exceptional, as they have been every trip.

When paying top dollar, it is reasonable to expect a good level of service, and a good understanding from the resort what a competitive level of service looks like- must say, 2 star would be a generous rating here.

Sorry Sheraton- there are many resorts around the world who provided much better options that meet the standard.

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank JamieF561
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott International Fiji Marketing, Marketing at Sheraton Denarau Villas, responded to this reviewResponded 15 June 2022

Bula Vinaka Jamie,

We appreciate you taking time to share with us your experience while at our hotel. We pride ourselves on delivering memorable hotel experience during your travels. We have unfortunately fallen short of that goal. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valued feedback with our Front Office, Food & Beverage and Housekeeping team and we are looking into your comments to ensure these remain an isolated issue and is corrected moving forward.

We are thankful and appreciate your positive feedback regarding our Wet Edge Restaurant and have shared this with our associates. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Fiji.

Vinaka Vakalevu & warm regards,
Sudhir Yadav
Hotel Manager, Sheraton Fiji Golf & Beach Resort, Sheraton Denarau Villas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2022 via mobile

Transiting through Fiji from Australia to USA. Great hotel for kids. Lots of pools, lots of amenities. They even got my boys (who won’t eat most things) to try lobster! Kids especially loved torch lighting with Orisi who took his time to make sure they got a chance to light one.

Date of stay: May 2022
Trip type: Travelled with family
1  Thank Dingoatemytaco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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