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All reviews diamond head honolulu zoo across the street waikiki beach kapiolani park quiet end of waikiki pool deck junior suite an older hotel city view third floor corner room valet parking bit dated bell staff small balcony mini fridge
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Reviewed 24 October 2015

The hotel is dated very little upgrades. The beds are very old and poor quality they all sag in the middle both my wife and I woke up with sore backs and stiff necks. They stuck us in a room by the lane and this was very noisy because the windows don't shut properly they are all slats not like a normal window. They also never left enough soap had to ask for it.The only good thing was the location close to the beach.But would not stay in this hotel again.

  • Stayed: October 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank Brenton R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 26 October 2015

Dear Guest,

Thank you for your review of Queen Kapiolani Hotel. We are happy to hear that you enjoyed our convenient location on the island. It is unfortunate to hear of any challenges you faced with the decor of your guest room and have followed this information on to management so that we may look into it. We hope you may reconsider another visit with us in the future so we may demonstrate improvement. Thank you and have a terrific day.

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Reviewed 21 October 2015

Stayed for about a week, can't beat the location. It's about a block off the beach (and the quieter part near the zoo) and is reasonably priced. Wifi is included but the signal can be pretty hit an miss. Good size rooms (go for junior suite with a great view of both Diamond Head and the ocean) that are basic in decor but clean. Third floor pool is a good place to hang on a nice day, but don't expect table/chair service - for some reason you have to get up and get it yourself :-(

Stayed: October 2015
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 23 October 2015

Dear Guest,

Thank you for taking the time to share your experience with us at Queen Kapiolani Hotel. We are happy to hear that you enjoyed our great location and accommodations. Our guests enjoy the pool area and it's fantastic to know that you did as well. We look forward to having you back in the near future and wish you the best. Have a wonderful day!

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Reviewed 17 October 2015

We hade a very comfortable four days at this hotel. Room was very clean, hotel has good amenities, the restaurant had excellent views and reasonable service. The location is perfect - at the edge of Waikiki facing a large park and the zoo, steps away from the beach and at the end of the principal shopping street with lots of boutiques and restaurants. You pay for the valet parking, but it is worth it. We would definitely stay here again.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank GT800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 19 October 2015

Dear Guest,

Thank you for taking the time to write a review of your visit with us at Queen Kapiolani Hotel. It's fantastic to hear that you enjoyed our location and amenities. Our guests love our close proximity to the beach and we are happy that you found it convenient as well. We look forward to accommodating you in the future and wish you all the best. Have a wonderful day!

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Reviewed 16 October 2015

We always book a diamond head view and this time we were upgraded to Diamond Head and ocean view in a corner room. Fabulous! We love it here. Close to the beach and across from the zoo. We hear the animals and look at the flamingos from our room. Lots of different bird sounds too. The hotel also has a lovely pool with poolside bar and restaurant. We rented chairs from the shop downstairs and were all set! We had a lovely, fun week and didn't want to leave. We've been staying here every time we go for about 15 years. We feel so comfortable here.
Ask the bellhops any questions you have and if they don't know they'll direct you to someone who does. We needed them for airport shuttle to go home. They called and made a reservation for a cheaper, reliable shuttle.
We had a hairdryer, microwave, refrigerator, lanai, and lots of room.

Room Tip: Higher floors have the best views.
  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank HMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 16 October 2015

Dear Guest,

We want to thank you for continuing to choose Queen Kapiolani Hotel as your home away from home. We are proud to hear that our staff continues to provide you the quality of service that you deserve and assist you with any of your needs. Our amenities are a favorite of our guests and we are happy that you continue to enjoy them with each visit. We look forward to your return and wish you the absolute best. Have a fantastic day!

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Reviewed 15 October 2015

This hotel was nice and was enough for our few days there. We could not use the pool because someone had thrown paper towels in it and they made a mess of it. We could walk across the street to the zoo or walk to the beach which was nice.

Stayed: December 2014
Thank melfred_20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blake H, Guest Relations Manager at Queen Kapiolani Hotel, responded to this reviewResponded 16 October 2015

Dear Guest,

We are happy to hear that you enjoyed your visit with us at Queen Kapiolani Hotel. We're glad you took advantage of our excellent location and found our property in quality condition. Let us extend an apology for the challenges with the pool. It is unfortunate that somebody caused you to miss out on part of your experience. We would love to offer you accommodations in the future and wish you the best. Have a terrific day!

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