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“Avoid - terrible tour guide to Pearl Harbor ”
Review of Aloha Hawaii Tours

Aloha Hawaii Tours
Ranked #10 of 343 Outdoor Activities in Honolulu
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Aloha Hawaii Tours has been around since 2013 and continues to offer some of the most scenic tours Oahu has to offer. Our Circle Island tour will take you on a journey to beautiful secluded beaches, snorkeling with turtles, watching surfers at the famous Pipeline Beach, sampling some of Hawaii's tastiest treats, and a delicious lunch at the famous North Shore Shrimp Trucks. Our Beach Bus tour heads straight to the North Shore for a full day of hanging on the beach, snorkeling with turtles, watching surfers, hiking to Waimea Falls, stand-up paddle boarding on the river, and lunch at the Famous Shrimp trucks. Our Pearl Harbor tour provides you with a light breakfast from the famous Leonard's Bakery then gives you a tour to Pearl Harbor where you will tour the Arizona Memorial and the Punchbowl National Cemetary. Whatever adventure you are looking for in Hawaii, give us a call and see what we can do to add a little Aloha to your vacation!
Useful Information: Lockers / storage, Activities for older children, Bathroom facilities, Food available for purchase, Activities for young children
Reviewed 3 May 2018 via mobile

Picked up at 8am we didn’t get to pearl harbour until 9.30am and in the doors until 10am. Disorganised tour guide having to write out tickets and wasted valuable time.

We were then lined up and spoken to like children, the guide repetitive and rude.

10 minutes of our tour on the way to pearl harbour he kept repeating be back for 2.30pm if we wanted to leave early, (we’ve not even got there why would you talk about leaving early?)

We hadn’t managed to see everything, literally only two parts of pearl harbour when paying $110 each for a full day and everything included, when he replied and I quote “you’ve seen the most important bits, the best bits”. That’s not his place to say what the best bits are!

I am left feeling bitterly angry that we did not have the chance to see everything partly due to your guide’s lack of speediness and organisation, and our time in Hawaii is limited which other tours already booked.

When I asked for contact details of a manager he said it’d be on our booking, I have emailed and had no response, so it just goes to show what sort of company this is.

He then proceeded to request a tip for the tour (when he got us there late, wasted valuable time & was rude)

Your guide really handled the matter poorly, with lack of empathy leading us away from the front desk at pearl harbour trying to resolve the issue.

I have since had no response from yourselves due to your member of staffs rudeness hence I am writing this review.

Thank SunshineGirl2107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tori M, Digital Media Manager at Aloha Hawaii Tours, responded to this reviewResponded 8 June 2018

Aloha, thank you for taking the time to send us your experience. We are so disappointed to hear about your Pearl Harbor Tour and we would truly appreciate any additional information about your efforts in contacting our managers including what email you tried to reach out to, who your guide was and booking # or date of tour. If you email the online department directly at marketing@alohahawaiitours.com we will be more than happy to forward the information to our General Manager and reservations department.

Your feedback is invaluable to us and we have forwarded your review to our General Manager who would like to personally address the issue with your guide as his behavior is not at all acceptable or up to our company's expectations. We know an apology will not make up the lost time but we would like to apologize on behalf of the company anyway and we truly hope you enjoyed the rest of your time in Hawaiʻi, Aloha.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,459)
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in 64 reviews
"circle island tour"
in 121 reviews
"our tour guide"
in 131 reviews
"north shore"
in 82 reviews
"dole plantation"
in 60 reviews
"paddle boarding"
in 45 reviews
"grand circle"
in 11 reviews
"pearl harbor"
in 71 reviews
"shrimp"
in 34 reviews
"great tour"
in 49 reviews
"dole whip"
in 17 reviews
"pineapple ice cream"
in 13 reviews
"tour today"
in 11 reviews
"bus driver"
in 21 reviews
"macadamia farm"
in 11 reviews
"swim with turtles"
in 10 reviews
"these guys"
in 29 reviews
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386 - 390 of 1,460 reviews

Reviewed 1 May 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tori M, Digital Media Manager at Aloha Hawaii Tours, responded to this reviewResponded 8 June 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tori M, Digital Media Manager at Aloha Hawaii Tours, responded to this reviewResponded 8 June 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tori M, Digital Media Manager at Aloha Hawaii Tours, responded to this reviewResponded 8 June 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 30 April 2018

Four of us joined the tour with tour director Ian and driver Dennis on 26th April 2018, who had both come in on their day off, to do the tour in the second bus. Ian with his local knowledge, sense of humour and welcoming manner combined well with Dennis to provide us with the most enjoyable and humorous day. The small bus holding only 25 made for a friendly atmosphere with the other passengers who all combined well to make it feel like one big party outing. We were given ample time at each scenic spot and our quite large shrimp lunch at Fumi's was very tasty. The snorkelling and swimming at Haleiwa was a great experience with a turtle spotted as well as a couple on the beach along the way. Our stop at the Dole plantation capped off our wonderful day with a large pinepple ice cream. Thank you Ian and Dennis for giving us one of the most wonderful sight seeing days we have ever had.

Thank bessdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tori M, Digital Media Manager at Aloha Hawaii Tours, responded to this reviewResponded 8 June 2018

Aloha! Mahalo for this detailed review about your experience on our semi-private bus and tour with Ian and Dennis, they are both truly passionate about their jobs and love sharing Aloha with our guests so we will be happy to pass on your appreciation to them. Aloha, a hui hou!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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