Picked up at 8am we didn’t get to pearl harbour until 9.30am and in the doors until 10am. Disorganised tour guide having to write out tickets and wasted valuable time.
We were then lined up and spoken to like children, the guide repetitive and rude.
10 minutes of our tour on the way to pearl harbour he kept repeating be back for 2.30pm if we wanted to leave early, (we’ve not even got there why would you talk about leaving early?)
We hadn’t managed to see everything, literally only two parts of pearl harbour when paying $110 each for a full day and everything included, when he replied and I quote “you’ve seen the most important bits, the best bits”. That’s not his place to say what the best bits are!
I am left feeling bitterly angry that we did not have the chance to see everything partly due to your guide’s lack of speediness and organisation, and our time in Hawaii is limited which other tours already booked.
When I asked for contact details of a manager he said it’d be on our booking, I have emailed and had no response, so it just goes to show what sort of company this is.
He then proceeded to request a tip for the tour (when he got us there late, wasted valuable time & was rude)
Your guide really handled the matter poorly, with lack of empathy leading us away from the front desk at pearl harbour trying to resolve the issue.
I have since had no response from yourselves due to your member of staffs rudeness hence I am writing this review.
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