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All reviews hilton lagoon full kitchen waikiki beach rentals private condo jack lord ocean view ala moana friday night fireworks red lobster the hilton hawaiian village large balcony living area across the street valet parking fireworks show convenience store bit dated
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Reviewed 30 March 2018 via mobile

Beautiful views! However, the room was not clean! One of the beds had sand and hair on the sheets. The kitchen was not clean and neither was the bathroom. I had to buy my own cleaning supplies to clean the room. There was a vacuum in the room but the filter was dirty! The sliding door also needs repair as the lock is falling off and the door doesn’t close easily. The cocking is coming off in the shower. Initial discussion with the manager (Scott Merlo) was not very pleasant to say the least. This is our 9th visit here and unfortunately the last two visits have not been up to par.

Stayed: March 2018, travelled with family
2  Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes K, General Manager at Ilikai Hotel & Luxury Suites, responded to this reviewResponded 3 April 2018

Aloha Karen L! Thank you for your review. We hope you'll choose the Ilikai Hotel & Luxury Suites on your next visit rather than staying in a private condo unit. We have on site staff with our front desk manned 24/7 to service you. We also offer daily housekeeping services and a responsive maintenance staff as well. We are not affiliated with the manager you named in your review and we hope you'll choose to stay with us on your next visit.

Mahalo,

Wes Kawakami
General Manager
Ilikai Hotel & Luxury Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

This is the second time we have stayed here and can’t recommend in more. Close enough to Waikiki, right next door to the Hilton lagoon. We stay on the side that over looks the pool and the lagoon but have had friends that stay on the Marina side. We Book direct with owners and in the self contained units so no need to go out to breakfast when you can cook it yourself and eat on the balcony. The restaurant downstairs is reasonably priced but plenty of restaurants and bars nearby. On Friday nights there is fireworks which you can see from your room if you are facing the lagoon. There are too pools with one that has a 8 foot end.

Stayed: March 2018, travelled as a couple
2  Thank CasandraTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes K, General Manager at Ilikai Hotel & Luxury Suites, responded to this reviewResponded 3 April 2018

Aloha CasandraTP! Thank you for your review. We hope you'll choose to stay at the Ilikai Hotel & Luxury Suites rather than in a private condo unit. We have on site management and staff which includes a front desk that is staffed 24/7 to service you. We also offer daily housekeeping services as well as an attentive maintenance staff. Our Luxury Ocean View Junior Suites overlook the lagoon/pool side of the building and our Luxury Sunset Ocean View Junior Suites have beautiful views of the sunset as well as the marina.

Mahalo,

Wes Kawakami
General Manager
Ilikai Hotel & Luxury Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

Awesome Place, conveniently located, close to everything. Just a 10-15 minute or so walk from all the shopping and night life. Super close to the big shopping centre. Awesome view for the Friday night fireworks.

Highly recommend!

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank IID1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes K, General Manager at Ilikai Hotel & Luxury Suites, responded to this reviewResponded 29 March 2018

Aloha IID1234! Thank you for the positive review! You're absolutely correct that our location is ideal with only a 10-minute walk to the state's largest shopping center...Ala Moana. Also, being next to the Duke Kahanamoku Lagoon you'll witness the Friday night fireworks up close! Thank you again and we look forward to your next visit!

Mahalo,

Wes Kawakami
General Manager
Ilikai Hotel & Luxury Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

As a regular visitor to Hawaii now, I like to stay here. It’s a little distance away from the hustle and bustle of Waikiki. But not too far. It’s an older style building but has all the amenities one needs. Pools, gym, laundry, restaurants near by and a short walk to Ala Moana shopping centre. Not as pricey as your luxury hotels but I just need comfort and a bit more room than just a hotel room when I stay in Waikiki. A self contained unit and it does the job.

Stayed: June 2017
3  Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes K, General Manager at Ilikai Hotel & Luxury Suites, responded to this reviewResponded 29 March 2018

Aloha Nicole L! Thank you very much for choosing to continue to stay with us. We're honored and blessed to have you as our guest. Many people will agree with you that we offer great value and comfort while not having to pay prices on the higher price range. Thank you for the positive review and we look forward to hosting you again soon!

Mahalo,

Wes Kawakami
General Manager
Ilikai Hotel & Luxury Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

Everything about this accommodation was brilliant. I travelled with my elderly mother and Aunty (both in their 70s), with the 3 of staying in room 1820 (Hawaiian Vacation Properties). It was perfect - it did help that the 3 of us are very tidy. We had 2 x doubles and one fold out sofa bed, with enough space to move around comfortably. The balcony and view really made our mornings and late afternoons special. We could wake to a beautiful view and enjoy afternoon/evening drinks and nibbles with a beautiful view. And from our balcony, we could even enjoy the Luau Show that was happening at the Hilton on two occasions.
The service from the team at Hawaiian Vacation Properties was prompt and very friendly always. We received an early check-in and very helpful service with our air conditioning.
There's also a small supermarket downstairs for necessary items, including grog. We did our grocery shopping at Target at Ala Moana shopping centre - cheaper and bigger range of items.
Super easy walk to all things (shops, restaurants, beach etc).
And for the Aussies that love their coffee, there's a great cafe downstairs (Cafe Aroma) that knows how to make a good cappuccino (although they use cocoa powder on the top and not proper chocolate).
Thank you. We'll definitely stay their again when we return.
Kate

Room Tip: Rooms that range from xx12 to xx24 and above Lvl18 will give you the beautiful Lagoon/Marina/Beach view. We stayed in Room1820.
  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes K, General Manager at Ilikai Hotel & Luxury Suites, responded to this reviewResponded 3 April 2018

Aloha KIT77Y! Thank you for your review. We hope you'll choose the Ilikai Hotel & Luxury Suites on your next visit rather than staying in a private condo unit. We have on site staff with our front desk manned 24/7 to service you. We also offer daily housekeeping services and a responsive maintenance staff as well.

Mahalo,

Wes Kawakami
General Manager
Ilikai Hotel & Luxury Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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