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All reviews downtown honolulu aloha tower business district floor to ceiling windows medical center reserved parking iolani palace living room beautiful mountain view business hotel within walking distance full kitchen washer dryer street level love staying business travel bus lines
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Reviewed 19 July 2017 via mobile

Stayed here for a week while on a business trip. No ground floor access to the lobby and no great signage pointing out the escalator down. A kind resident pointed out where we needed to go. Front desk staff was very friendly at check in. 3 of 4 elevators were down, so getting to our room took a while. Not sure why they would decide to renovate 2 of them during the summer months when travel is up.

Room had a great view. But there was always a musty order in it. And the building is a combination of hotel rooms and apartments/condos; and everything is mixed together. The cooking odors in the evenings were pungent and overwhelming nearly every day from surrounding apartments and the odors did get into your room and stay there.

Got in one afternoon and the room smelled like a sewage backup. Checked the bathroom and everything looked fine. Thankfully the odor disappeared after a couple long hours.

Had drinks and dinner in the restaurant one evening. Don't think I got any alcohol in the drink and I felt pretty ill after eating. Also, the restaurant is closed on the weekends. So I can't recommend it.

No airport shuttle, FYI. Which would be really nice for a business-oriented hotel. (They are also removed far enough from Waikiki to miss many shuttle services from tourist activities.) Uber or Taxi is the best way to get around (had good drivers from both; Uber was generally a little cheaper).

All in all, I really cannot recommend this hotel. Big disappointment. Glad I don't have to pay the bill; sad my employer does.

Date of stay: July 2017
Trip type: Travelled on business
Thank WilliamVP9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aston at the Executive Centre Hotel, responded to this reviewResponded 21 July 2017

Aloha William. Thank you for taking the time to review your experience. We are so glad that our front desk staff gave you a warm welcome, and that you enjoyed your view. However, the rest of your review is quite disappointing as we are accustomed to providing our guests with a high-quality stay. We apologize for the odor in your room, and appreciate your feedback regarding the other areas of our hospitality in which you observed room for improvement. Your comments will be shared with our management, and we hope for another opportunity to better serve you in the future. Mahalo.

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Reviewed 30 May 2017

I stayed there May 17 to May 24 on Twenty Floor. This is not a resort type of Hotel, it is located in Downtown Honolulu. Staff is excellent. Rooms large, clean, A/C worked well in Room.. Had Breakfast in room every morini9ng was convenient. Walking distance to Safeway Grocery Store, Longs Pharmacy and Wal-Mart. I also like the Donut Shop- Bakery across the Street. Very close to Bus stops. Rented car for three days used Parking garage. Yes I would stay there again.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Raymond T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry D, General Manager at Aston at the Executive Centre Hotel, responded to this reviewResponded 30 March 2018

Mahalo for your comments on our location and convenience of shopping and dining and hope you can return.

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Reviewed 28 May 2017

While booking we knew we would stay in the business district of Honolulu, with a 1yo baby.

Getting from the main street (ground level) to the lobby (floor -1) with 3 suitcases and all other luggage you would expect with a baby took about 15 minutes. First to actually find the elevator, which was hidden quite well in a corner. Secondly, the elevator did not had a button, but only an intercom system through which you must ring the reception to send the elevator to you. Not knowing this, we managed to squeek into the elevator when someone got out, went to the penthouse and back. Luckely the standard stop is -1, so we could get out. A bit nerve wrecking that the elevator is not very patient: its alarm (for wanting to close it doors) already sounds after what only feels like a few seconds (and 1.5 suitcases removed from the elevator).

We finally get to our room, a suit. Extraordinary lay out, with a little fairly good equiped kitchen (incl. a bench facing the microwave). The sleeping area is also quite large, which is very nice if you have a lot of suitcases to open and pack.

When arriving back from a few hours strolling around staff provided us with a baby bed (without even having requested that). This was very friendly, and I did not expect this in a business hotel.

On departure (with the 100+ luggage items we had), the reception gave us a big cart (the ones bell boys normally use) to store our luggage on, which we could hold on for a bit. They really made an effort to make our departure smooth and kept a track of time, which was much appreciated.

Very conveniently located: walking distance to major sites, some nice restaurants etc. Not much to do around there at night though.

Although not cheap (but nothing touristy is cheap in Hawaii), I was quite happy with this hotel.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anmabech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry D, General Manager at Aston at the Executive Centre Hotel, responded to this reviewResponded 30 March 2018

Aloha,
Sorry about the elevator arrival and have added a second one at street level for arrivals. Nice to hear that you enjoyed the spacious suite and our friendly and helpful staff.

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Reviewed 21 May 2017

We stayed here because it was close to the pier to go on a cruise. The website made it look really nice. It was clean and was a large room, but it was old and out dated. It was fine for one night. Not a great area at night. We were just using it to sleep after a long flight and before our cruise.

Room tip: Mostly corner rooms. Good for a one night before a cruise or business.
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank merinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aston at the Executive Centre Hotel, responded to this reviewResponded 23 May 2017

Aloha and thank you for your review. We are glad to hear you enjoyed our clean accommodations and ideal location. Your feedback is appreciated as it helps us to improve, and we hope to welcome for another stay again soon. Mahalo.

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Reviewed 11 May 2017 via mobile

If you want a nice hotel downtown the Executive Center is a good option. It's a well run, efficient hotel near the Hawaii Theater and Chinatown. The rooms are spacious, although a bit outdated and they need better quality mattresses. We had a great view and the lobby is fancy. The folks working at the hotel are nice and friendly. The area outside the hotel is a little shaft so be careful at night. The pool is nice, but more like a business hotel vs a resort hotel. The rooms are priced well - good value.

Date of stay: May 2017
Trip type: Travelled as a couple
Thank floydm863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AA H, General Manager at Aston at the Executive Centre Hotel, responded to this reviewResponded 12 May 2017

Aloha Floyd! Mahalo for your wonderful review. We are so happy to learn that your stay with us was a pleasant experience. It's also excellent to hear that your comfortable room, friendly staff, and ideal value all helped to provide you with a fantastic vacation, and we will be thrilled to welcome you back again sometime soon. Mahalo.

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