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All reviews georgia rios wine and cheese reception food and beverage manager hotel owner the river walk manager's reception minute walk hotel shuttle waffles walking distance the breakfast area hot tub parking fee downtown area free breakfast two queen beds wonderful hotel
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Reviewed 2 November 2018 via mobile

We booked our stay here because of the proximity to the Riverwalk. The service was great and the staff warm and friendly. The only complaint is the rooms are rather dark. We mentioned that to the owner who said that they are getting ready for a remodel and that will be addressed. This is a nice place to stay!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank normana53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 4 November 2018

We sincerely appreciate you providing us with your wonderful comments about our hotel from your positive experience at our hotel. We are glad that we were able to surpass your expectations in every aspect of your stay. We are in fact located right near the corner of I-37 and E. Houston St (AKA The Alamo Exit) and we are very excited that our location was a spectacular choice for you based on the location of the hotel, being only 4 blocks/10 min walk to the River Walk. We hope you will consider our hotel your “home away from home” and your number one choice hotel when returning to San Antonio. Please come again, soon! Thank you again for your comments!

Safe travels,
Donna
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2018

One of the best Comfort Inns we have stayed at. Location about 8 minute walk to Alamo and Riverwalk. Parking is $20 but worth it to be so close to City Center, Best breakfast area we've ever been in. Staff VERY helpful with directions and information. This Comfort Inn is a winner.

Room tip: Ask for room away from interstate
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 29 October 2018

We always love it when our guests let us know that we were successful in providing a great stay. We especially appreciate that you share your experience with other travelers. I am delighted that we were able to meet and exceed your expectations. Thank you for complementing our amazing staff. The goal of every member of our staff is to deliver the best customer service and assist in every way to provide every guest with a wonderful experience while visiting our beautiful city. We look forward to see you again next time you are in town.

Have a great day!
Donna
Guest Services

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Reviewed 26 October 2018 via mobile

Best customer service ever!! Will always recommend and will use again.
Our family was not able to go on our trip unfortunately. When I called just to tell them we won’t be able to go on our trip. I knew I was going to lose my money, but instead they went ahead and refunded my money. I will always is Choice Hotels due to their great customer service.

Date of stay: October 2018
Trip type: Travelled with friends
Thank Compass769784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 27 October 2018

We are so sorry that you were not able to make your trip. I am delighted that we were able to accommodate your refund. We truly appreciate your loyalty to Choice Hotels. San Antonio has so much to offer residents and visitors, from those just around the corner, as well as from far off places. Many adventures, history, romance, flavors, sounds and treasures of the city await all those who come to get away from home for a day, a week or a month, experience the HEART of Texas in San Antonio, a city filled with wonderful memories. We hope you have another opportunity to reschedule your trip. Please let us know how we can assist you in planning your next visit.

Kind regards,
Donna
Guest Relations

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Reviewed 20 October 2018

No wonder there were so many 5 star reviews. From the furnishings in the lobby and breakfast room, to those in the suites, this place really prides itself on maintaining nice appearances. Also, everything was very clean; hot water was nearly instantaneous in both the sink and shower; you barely hear other guests, even in the hall; and everything was in top shape throughout. Audrey at the front desk was a jewel in helping out on the reservation and points. The only way I could tell it was Comfort Suites was the breakfast - dry scrambled eggs, and the other usual offerings.
The parking fee of $20/day seems steep, but we had never stayed within a metro area before. At first, the walk to RiverWalk seemed a little sketchy, but there's just a short part of walking under the highway, and then it's well lit and relatively busy city streets. It takes less than 15 minutes to walk to the river and all the restaurants and bars. The WiFi is fast and free.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank stork90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 23 October 2018

I am delighted your enjoyed your recent a stay with us at Comfort Suites Alamo/Riverwalk. Thank you so much for your positive review of our hotel! We really appreciate your business and compliments! We appreciate your recommendation and comments about the Comfort Suites Alamo/River Walk. We love meeting the many amazing customers that cross our threshold. We wish you safe travels and invite you to come back and stay with us again the next time you are in town. We look forward to your return!

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Reviewed 10 October 2018 via mobile

Everything about this hotel was great.

The highlight was the evening receptions run by the Food Manager , Georgia. She was quite delightful , very welcoming & clearly loved her job.

Having said that Melissa was most helpful sorting out a couple of issues with the room and remembering us a day or two later to fully check out how things were.

Another great thing about this hotel is the location. It was brilliant to leave the car parked. We walked each day into the centre and then used the hire bikes. So easy and so reasonable. Did the mission trail , the full river walk and the gardens and the zoo on the bikes. Excellent. Walking back to the hotel at night under the interstate was fine as they had lovely coloured , changing lights.

Cannot fault it. Enjoyed the pool & hot pool too.

Thank you all

Date of stay: September 2018
Trip type: Travelled as a couple
Thank pennwhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 15 October 2018

We are so pleased that our location was convenient for you to walk and bike our amazing city. It was our pleasure to provide you with comfortable accommodations and great service. I am so pleased that we were able to resolve any issues during your stay. Thanks for recognizing our amazing staff. The owner of Comfort Suites Alamo/River Walk, Sherry Chaudhry, is an inspiration for all of us to provide exceptional service with friendly Texas hospitality. She has a genuine interest in her guests, making sure all their needs are met. We hope you will come back to Texas again, and if you are in San Antonio, please consider Comfort Suites Alamo/Riverwalk you home away from home. Safe journeys.

Donna
Guest Services

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