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영래 박
Seoul, South Korea

Worst Service 최악의 서비스

Review of Paradise Hotel
1.0 of 5 bubblesReviewed 6 Jan 2020via mobile
I was deceived by previous reviews.
The entire building smells unique to China, and the lobby landscape is different from the picture. The three lobbyists chatted with each other even though I stood there without answering. I asked for a check-in and only then they responded unfriendly.
They even demanded a $200 deposit to stop smoking on the spot.
The staff assigned the room upstairs, even though we were checking in at 3 o'clock, to see that we had three very large carriers. I had to take the stairs because there was no elevator.
And it was noisy because it was not soundproof. On the last day, when I checked out at dawn for flight time, the lobby desk was empty. I rang the bell for a long time, but the staff didn't show up. A middle-aged Chinese female worker came out of the lobby with a very frowned face when a safeguard who had seen us called her on the phone. She was irritated to wait when I urgently asked her to check out and return the deposit. And after checking the room for a long time, I gave it a refund without sincerity.
She didn't even say hello to the end.
This hotel provided the worst service in Saipan, and I will never use it again.

나는 이전 후기들에 속았다.
건물 전체에서 중국 특유의 냄새가 나고, 로비 경관도 사진과 다르다. 3명의 로비 직원은 응대도 없이 내가 서 있어도 서로 떠들었다. 내가 체크인을 요청하니 그제야 그들은 무표정으로 불친절하게 응대했다.
그들은 그 자리에서 담배를 피우지 말라며 200달러 보증금을 요구하기도 했다.
직원들은 우리가 매우 큰 캐리어를 3개나 든 걸 보면서도 가장 위층 방을 배정했다(3시 체크인임에도). 나는 엘리베이터가 없어 계단으로 들고 가야 했다.
그리고 방음도 안 되어 시끄러웠다. 마지막날 내가 비행시간 때문에 새벽에 체크아웃 했을 때, 로비 데스크는 비어있었다. 한참을 벨을 눌러도 직원은 나오지 않았다. 우리를 보던 한 세이프가드가 직원을 전화로 불렀을 때, 한 중년의 중국인 여자직원이 매우 찌푸린 얼굴로 로비로 나왔다. 그녀는 내가 급하게 체크아웃과 보증금 반환을 요청하자 기다리라며 짜증을 냈다. 그리고 방 확인을 오래 진행하고 나서, 성의 없이 환불해주었다.
그녀는 끝까지 인사도 없었다.
이 호텔은 사이판에서 가장 최악의 서비스를 제공했고, 나는 다시는 이용하지 않을 것이다.
Date of stay: December 2019
Trip type: Travelled as a couple
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1 - 6 of 8 reviews
Reviewed 3 December 2017 via mobile

I only stayed at this hotel for 2 nights. The staff that was checking me in was a bit rude. I liked the way the room looked. It was simple yet modern looking. Im assuming it was newly renovated. I couldn’t even watch TV because there there ONLY CHINESE channels... There was only one American and one Korean and they were both news channels. When I opened the closet’s sliding door one of them got stuck. Also, funny thing is that there is a hot pot and tea cups but no coffee or tea given. Expedia says city view but I would say that none of the rooms are city view due to Saipan being very small and still urbanizing. There are 3 floors with no elevator and at night time there is no housekeeping. There are also bugs that come to the room and when I brought it up to the staff’s concern, she just simply told me that it’s because of the weather. I’m from Guam and we don’t get that kinds of bugs swarming in the room from the walls to the ceiling to the bed sheets and the pillows. In the end, there was nothing they could’ve done about it since it was night time and I didn’t want to sleep inhaling bug spray.

I think that the hotel should have a mini laundry room at least and change the SQUARE TOILET seat. I don’t know if they’re trying to be fancy but it was not comfortable at all sitting on it.

Date of stay: December 2017
Trip type: Travelled solo
1  Thank rkdwpdls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2017

I had a rep who was visiting and staying at the Paradise Hotel. There was not telephone in the room. No phone in the room. Impossible to connect with guest. Ridiculous. How are you supposed to call a guest if there is no phone.

Date of stay: August 2016
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Glenn P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 June 2017

All other hotels were full and this was my last resort. Had to pay $115 per night in advance and when i arrived they wanted another $100 dollar security deposit. The lobby smelled like mildew and looked like the 70's. The room furnishings were very cheap and there were only 5 channels on the TV that were Chinese and Korean. The only nice thing about this place was the bathroom that shows it had been remodeled and was very nice. Any place is better than here.

Room tip: Choose a room in another hotel.
Date of stay: June 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank G1255ZObills
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2016 via mobile

The room smelled, ants, weird gun shots outside, key didn't work, safe failed, etc.

The actual colony isn't that great either. Just save your money and either check into the Hyatt or go to Guam.

I understand they were recovering from a typhoon a few months back but they could do better.

The beds were very uncomfortable!!

Date of stay: January 2016
Trip type: Travelled with friends
2  Thank Adam J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2018 via mobile
Google Translation

Date of stay: April 2018
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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