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Peter R.
Ulsan, South Korea

A little tired, but overall good value-for-money!

4.0 of 5 bubblesReviewed 3 Feb 2018
Stayed 3-nights at the Grandvrio Resort as part of a short budget-priced package tour from Korea. My initial misapprehensions that the hotel looked, "... a little tired and run-down", were totally overcome by the many plus points that the hotel has to offer:
- ideally located with easy access to T-Galleria (opposite), a large supermarket next door and other shops/restaurants/bars in Garapan "downtown" nearby,
- you can step out of the lift, walk across the garden/pool area and straight onto the adjacent beach,
- the hotel faces due west; great views from the room and ideal for photographing the idyllic sunsets from the beach,
- buffet breakfast and use of the large swimming pool were all perfectly acceptable,
- I found all the staff that I came into contact with (whether reception, at breakfast, poolside or housekeeping) to be helpful and super-friendly.

After checking-in to the hotel around 05:30 and resting for a few hours we noticed a large pool of water just inside the entrance door on leaving for a last-minute breakfast. On returning from breakfast the room had been serviced and the pool of water mopped-up. The problem must have been reported by housekeeping because later in the day I was contacted by reception regarding a room change. Although the leaking pipe in the service duct adjacent to the room's bathroom might be a symptomatic of the aging nature of the hotel, nevertheless I was impressed by the staff's prompt reaction to the problem (before I had raised it with them) and their assistance in moving to another room nearby.

I f you are remotely uncomfortable with staying in a hotel whether the other guests are predominately similar package tourists from North East Asia (China/Korea) then the Grandvrio is not the place for you. All-in-all, I was perfectly happy with my stay and felt that the Grandvrio offered good value-for-money.
Date of stay: January 2018
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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9 - 14 of 388 reviews
Reviewed 1 January 2018 via mobile

Location: the only good thing

Facility: old, poorly maintained. Wooden floor made noise when you walked over. No hot water, barely warm water, unless the sun heated it at daytime

Cleanliness: found blood stain on toilet seat and a dried hand wipe on the bathroom curtain bar when checked in. Your rating?

Service: please have no expectations. Waited two hours for towels to relax at beach, but was no refill still. We just simply left the hotel for other activities

Staff: worst you can expect in a hotel. Front desk staff (I will never forget Pem) were rude and unhelpful whenever you approached. Housekeeper refused to clean my room. She came at 2:30pm, I then asked her to come back in 15 minutes, she said, No, I am running out of time.

Don’t let this place ruin your holiday. Book another one!

Date of stay: December 2017
Trip type: Travelled as a couple
4  Thank SieSieC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 November 2017

This hotel is located right opposite to DFS, which is a good location for those who like shopping. Right next to the hotel is a beach, so you just need to keep your key in the hotel and then jump to the sea. However, hotel staff is a little bit rude and unfriendly. Rooms are old, and the water supply is not strong enough. The best thing I've discovered in this hotel is, the dinner buffet with good food and low price. Overall is good.

Date of stay: November 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank EdmondC88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2017

Went to relax from work for a couple of days. I was a little let down. Hotel completely geared for the Asian lifestyles. Small beds. Thin foam pad on hard box spring. Asked for a queen got twin beds. Changed rooms, got two larger twin beds. Older hotel. Paint peeling, mold and water stain. Clean as possible, staff very helpful. Good points: great for Asian family vacations, lots of beach and pool activities. Cold AC in my room, Japanese style toilets, fast Wi-Fi. Bad points: Owners need to throw a lot of $$ at the property for upgrades and general maintenance. Won’t be coming back to this one.

Date of stay: October 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank leol695
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2017

We stayed at Room 2177 (17th Floor) of Taga Tower where we have an unbeatable panoramic ocean view. The room is huge, clean and tidy. To be fair, I don't know why there will have quite a number of adverse comments on this hotel. It's not a new hotel, but most of the hotels at Saipan are built in two or more decades ago so we cannot expect their appearance and condition like those at Phuket, Macau or Les Vegas, etc. The location of this hotel is at the centre of the city centre of Saipan so you may have immense convenience for activities, shopping and dining. Right next to Grandvrio, there is a significant casino resort development in Saipan namely Imperial Pacific so you may image the Grandvrio is in the best position of town. Only one thing needed to be improved is that the refrigerator and the cabinet have odd smells that might be caused by some guests irresponsible storage etc. And if bath gel can be provided instead of soap it will be much better.

Room tip: Higher floor at Taga Tower
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Timothy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 May 2017

We stayed for two days.
Grandvrio Resort is in a very good location !!
So we could see it more easily.
Famous shops and restaurants are near the resort.
It was very useful for traveling.
I recommend you this resort:)

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank gpfhd58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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