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SieSieC
Hong Kong, China

Complete failure. You deserve better.

1.0 of 5 bubblesReviewed 31 Dec 2017via mobile
Location: the only good thing

Facility: old, poorly maintained. Wooden floor made noise when you walked over. No hot water, barely warm water, unless the sun heated it at daytime

Cleanliness: found blood stain on toilet seat and a dried hand wipe on the bathroom curtain bar when checked in. Your rating?

Service: please have no expectations. Waited two hours for towels to relax at beach, but was no refill still. We just simply left the hotel for other activities

Staff: worst you can expect in a hotel. Front desk staff (I will never forget Pem) were rude and unhelpful whenever you approached. Housekeeper refused to clean my room. She came at 2:30pm, I then asked her to come back in 15 minutes, she said, No, I am running out of time.

Don’t let this place ruin your holiday. Book another one!
Date of stay: December 2017
Trip type: Travelled as a couple
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10 - 15 of 388 reviews
Reviewed 15 November 2017

This hotel is located right opposite to DFS, which is a good location for those who like shopping. Right next to the hotel is a beach, so you just need to keep your key in the hotel and then jump to the sea. However, hotel staff is a little bit rude and unfriendly. Rooms are old, and the water supply is not strong enough. The best thing I've discovered in this hotel is, the dinner buffet with good food and low price. Overall is good.

Date of stay: November 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank EdmondC88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2017

Went to relax from work for a couple of days. I was a little let down. Hotel completely geared for the Asian lifestyles. Small beds. Thin foam pad on hard box spring. Asked for a queen got twin beds. Changed rooms, got two larger twin beds. Older hotel. Paint peeling, mold and water stain. Clean as possible, staff very helpful. Good points: great for Asian family vacations, lots of beach and pool activities. Cold AC in my room, Japanese style toilets, fast Wi-Fi. Bad points: Owners need to throw a lot of $$ at the property for upgrades and general maintenance. Won’t be coming back to this one.

Date of stay: October 2017
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank leol695
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2017

We stayed at Room 2177 (17th Floor) of Taga Tower where we have an unbeatable panoramic ocean view. The room is huge, clean and tidy. To be fair, I don't know why there will have quite a number of adverse comments on this hotel. It's not a new hotel, but most of the hotels at Saipan are built in two or more decades ago so we cannot expect their appearance and condition like those at Phuket, Macau or Les Vegas, etc. The location of this hotel is at the centre of the city centre of Saipan so you may have immense convenience for activities, shopping and dining. Right next to Grandvrio, there is a significant casino resort development in Saipan namely Imperial Pacific so you may image the Grandvrio is in the best position of town. Only one thing needed to be improved is that the refrigerator and the cabinet have odd smells that might be caused by some guests irresponsible storage etc. And if bath gel can be provided instead of soap it will be much better.

Room tip: Higher floor at Taga Tower
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Timothy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 May 2017

We stayed for two days.
Grandvrio Resort is in a very good location !!
So we could see it more easily.
Famous shops and restaurants are near the resort.
It was very useful for traveling.
I recommend you this resort:)

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank gpfhd58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2016 via mobile

When I arrived my first impressions of this large, busy hotel weren't that favourable. It looked like it was overdue for refurbishment and when I asked about an early check-in I was told I couldn't check-in until 3pm without paying extra. The staff, however, were friendly and appeared a little embarrassed about this policy.

Once I had checked in I found that my first impressions weren't far off the mark, the room was in desperate need of attention and, frankly, the bathroom needed to be stripped out and replaced.

Based on the rest of my experience I decided to have breakfast elsewhere.

The only positive things I can say are that the staff are very friendly, the location and views are the only other things the hotel's got going for it.

If I return to Saipan I'd chose to stay elsewhere.

Date of stay: December 2016
Trip type: Travelled solo
3  Thank rthomp4435
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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