It’s not what you see in the advertisement. The room was really dirty and not cleaned at all. Urine stains on toilet, hair everywhere, it smells really bad and the sheets weren’t even changed. Grout and mold in shower. Just not clean at all so we got a refund and moved to another hotel.
If you are looking for an experience in a hotel that is a bit different from the usual, this is the place. You can a proper massage, and not the improper kind either. They have great deals at restaurants just for staying there. The beds are not what us westerners are used to, they are the very traditional style on Japan. Meaning, very hard!!! I mean Hard. Please ask for a western style room or suffer.
We received a gift certificate here for an overnight R&R with couples massage stay. The massage was nothing extra ordinary. However, it was not relaxing at all because both ladies who did our massage talked incessantly. You can't close your eyes long enough without being questioned about your life by these two. The girls seem to be playing around than giving you a relaxing massage. They were just too giddy.
No frills room. Bathroom is small, serve its purpose but could use a little update. There's dark stains on the grout that makes it look dirty. Doable.
Aside from a slow customer service, my biggest issue here are the front desk staff and the owner. They are rude and unnecessarily loud. They shooed us away with their hand when we asked them something. And they talked to each other as if you don't exist. Maybe they didn't understand us. Maybe it's the language barrier but that's still not an acceptable excuse. I even told our two masseuse about our rude encounter with the front desk lady and the owner; they actually laughed, agreed and said "yea, they no good... I don't know... no good, yea?".
It was our first time here and glad we didn't pay for it. After our initial encounter, I was already perturbed to begin with to enjoy the massage and our stay. Had it not been already paid for, we would have not stayed. I would have personally walked out.
In short, I will never return here. Not even if it's free.
I was expecting, of course, they do speak English, but I didn't. Hard to communicate.
I made a reservation for two family room, and they give a family room and double room with extra bed. It wasn't the rooms I expected. :'(
room was not too bad though
it is located in the center of the city and this is the only thing I liked about this hotel
I had to book here since there was no vacancy in any other hotel that was walking distance to where I needed to be for a business meeting. First, I can't blame the hotel for the fact that arriving guests come through the rear entrance, since the main street has been turned into a pedestrian mall. That said, the entry is bizarre, past numerous massage devices and artificial flower arrangements (including a Minnie & Mickey Mouse affair). The staff does seem intent upon selling massages far more than servicing rooms.
My room was on the third floor (no elevator), with entry achieved by means of a brass key. I arrived after 10 pm and was looking forward to a hot shower after an 18-hour trip, but there was no hot water. I didn't want to travel down stairs to alert the staff so I settled with a cold shower. No soaps or shampoos provided -- just a dispenser of the type you find in airport restrooms. Also no towel racks anywhere -- and practically no towels either: just two bath towels. When I complained about the lack of hot water the next day, staff came up and then discovered that the hot water heater for the room had not been turned on.
The room is not clean. There's a kind of kitchen sink with mold around the faucet fixture. Doesn't look as though it has been scrubbed in months. Same with the floors. The television screen looks as though it has been melted on the top half and I can't get it to work anyway. There are rubber slippers in the closet, apparently for use by guests wanting to observe the Japanese tradition of not wearing street shoes in the house. But the slippers themselves look worse than the floors. Gross!
The alternative is to read -- but the light in the room is so dim, I've been forced to turn on the lamp in the ventilator fixture above the spot where a cooktop must have once existed in order to avoid eyestrain. For anyone using a computer, plugs are in short supply. There's one by the bathroom lav, another by the former kitchen sink, and still another inside of what was once a kitchen cabinet. Other than that, there's just one more in the room that isn't occupied with a hotel fixture -- and to get to that, I had to move the extra twin bed out from the wall.
The water is not fit to drink. The bed is about as hard as any I've ever slept on.
Room security would seem to be non-existent. When you leave, you put your room key in a little box by the front desk. Seems to me that, with the extremely lax attention at the desk, anyone could pass by and pick up a key that wasn't theirs.
The sheets do look clean, however, and the air conditioner works. That's about it.
