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KEL O
Honolulu, Hawaii

LIKE FAMILY

5.0 of 5 bubblesReviewed 26 Jun 2012
The location is excellent, the management and staff is outstanding, the rooms are big, the service is great, with shopping, restaurants, all around this hotel. Everyone, including the spa staff are so friendly, making one feel like family when staying here. From manicures, pedicures to full massages, you will feel so good and refreshed, ready to take on a day of touring or work! Check this place out and you'll be glad you did. I've used this place on every business trip here over the last year and always was treated with kindness, respect and always attentive to my questions and always helped me when asked. The 'VALUE" here is so great, check out their room prices and you'll be happy you did!
Date of stay: June 2012
Room Tip: Ask for a room not affected by the "Disco" music in front of the hotel. Got a question,...
Trip type: Travelled on business
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (44)
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    11 - 16 of 44 reviews
    Reviewed 21 May 2012

    We booked our hotel after reviewing the reviews. When we checked in, we were horrified that the room was not clean. There were stench in the room and the beds were in the mess. The towels were hid in the cupboard and looked as they were thrown inside by the former users. We complained to the front desk. They simply told us to bear with it as they were exceptionally busy and we should be understanding on this. They sent the housekeeping half an hour later. However, we felt no apologies were given by them and words from them were totally unnecessary.

    Throughout our 3 days stay there, we were pestered by the staff to do the massage which is on the first floor and we need to pass by it whenever we go to our hotel. We were totally vexed by them and choose to return to our room by the back door.

    We realized all the staff were Chinese national from China though the hotel is run by a Japanese boss. The staff were pushy and rude. We always see them soliciting for business at the main entrance.

    We regretted for staying in this hotel though the price might be slightly cheaper than the rest but the experience is terrible.

    Room tip: If you have big or heavy luggage, you will need to carry it up to at least 3 stories to reach your room. The 2nd floor were used if for their business. We always see men customers on the 2nd floor for their services. For what kind of service, we better dun comment here.
    Date of stay: April 2012
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    3  Thank Redbeanpiemonster
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 March 2019
    Google Translation

    Date of stay: April 2018
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 16 April 2018 via mobile
    Google Translation

    Date of stay: April 2018
    Trip type: Travelled as a couple
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 1 December 2017
    Google Translation

    Date of stay: September 2017
    • Trip type: Travelled solo
      • Location
      • Sleep Quality
      • Service
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 November 2017 via mobile
    Google Translation

    Date of stay: December 2016
    Trip type: Travelled with family
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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