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kyunghee k

Good experience

Review of Serenti Hotel
5.0 of 5 bubblesReviewed 5 Jun 2024
It has good swimming pool, good restaurants, and nice services.

I HIGHLY Recommend it!! I would like to recommend this hotel. The food is good, the rooms are clean and always well organized and the hotel staff is always happy to help us. You must visit there!
Date of stay: May 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (47)
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1 - 6 of 47 reviews
Reviewed 25 April 2022 via mobile

I stayed at the Hotel Serenti for 2 nights and really enjoyed my stay. The staff is very kind. The hotel is very clean and practical, and the rooms have many amenities. Bottled water, tea kettle, coffee and tea, fridge, good bathroom toiletries. There is also a microwave and ice machine in the stairwell area. Parking is very convenient. The best thing is the location. You can easily walk to the American Memorial Park, Micro Beach, etc. There is also an ABC store and grocery store just a short walk up the street. I will stay here again the next time I am in Saipan!

Date of stay: April 2022
Trip type: Travelled solo
1  Thank 696todds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2021

If you are looking for a hotel that has all the basic room amenities – aircon, mini frig, room safe, hot pot to make coffee/tea, free bottled water, free bathroom toiletries, ironing bd, hair dryer, etc that’s also clean, has lots of space, and in a great central location then this is the hotel for you. True you don’t get a swimming pool, beach access, gym and fancy restaurants but then you also don’t pay double the nightly rate that comes with staying at a resort hotel. In addition, as a person with limited mobility I loved the fact that at the Serenti there is a covered parking garage with a ramp in front of the lobby entrance, which means I don’t get soaking wet coming and going when it rains. The staff are all friendly and helpful - Sylvia at the front desk, the housekeepers, and the maintenance guys all made us feel welcome and at home. A big kudos to Serenti Hotel!

Date of stay: July 2021
1  Thank MYSPIKE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2020

This is where i stay not when in Saipan. They notify you about the construction going on on the roof but if you are in your room during the day the noise can be hard to take. All of the staff are very professional and helpful. The front desk personnel make you feel like very welcome.

Date of stay: February 2020
2  Thank G1255ZObills
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2019

The Serenti Hotel is a good location whether you have a rental car or not. It is within walking distance to the Beach. Walk out the front door and you will find an array of restaurants, coffee shops, retail stores and other conveniences. It is also close to the airport. Rooms are clean, Staff are friendly and parking is good if you rent a car. It is also close to some of the major landmarks and places of historical interest.

Date of stay: July 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank islandlass2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2018

So I book a hotel stay with Expedia for a hotel in Saipan and pay in advance. The hotel loses power and has no water due to a typhoon striking the island. I communicate with the hotel using Expedia's web site only and have an email , on Expedia messaging tool, saying I can obtain a refund from Expedia since they cannot accomodate my stay. When I contct Expedia as the hotel told me to in order to cancel, they say they are unable to see the emails on their site and cannot provide a refund. Even after sending them a copy of the email on their website, i am told they cannot refund since the hotel told them i have to arrange other dates...no refund. Bottom line, stay away from this hotel, they are not reputable and will not refund ypur money if they are not able to accomodate your stay. I am filing dispute with credit card company but have ne er seen such a blatant rip-off of money and I have been traveling for decades.

Room tip: Stay away, hotel is not reputable
Date of stay: October 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Ray V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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