This is where i stay not when in Saipan. They notify you about the construction going on on the roof but if you are in your room during the day the noise can be hard to take. All of the staff are very professional and helpful. The front desk personnel make you feel like very welcome.
The Serenti Hotel is a good location whether you have a rental car or not. It is within walking distance to the Beach. Walk out the front door and you will find an array of restaurants, coffee shops, retail stores and other conveniences. It is also close to the airport. Rooms are clean, Staff are friendly and parking is good if you rent a car. It is also close to some of the major landmarks and places of historical interest.
So I book a hotel stay with Expedia for a hotel in Saipan and pay in advance. The hotel loses power and has no water due to a typhoon striking the island. I communicate with the hotel using Expedia's web site only and have an email , on Expedia messaging tool, saying I can obtain a refund from Expedia since they cannot accomodate my stay. When I contct Expedia as the hotel told me to in order to cancel, they say they are unable to see the emails on their site and cannot provide a refund. Even after sending them a copy of the email on their website, i am told they cannot refund since the hotel told them i have to arrange other dates...no refund. Bottom line, stay away from this hotel, they are not reputable and will not refund ypur money if they are not able to accomodate your stay. I am filing dispute with credit card company but have ne er seen such a blatant rip-off of money and I have been traveling for decades.
We stayed 2 nights at the Serenti Hotel. The hotel is in a great location right across from the I Love Saipan shop. You can walk to all of the restaurants and stores. The room was small but the bed was comfortable. We didn’t have coffee in our room but the hotel had coffee in the lobby so we just went downstairs and filled our 2 cups up in the mornings. Also, they had a microwave on our floor in the stairwell (which is great as most hotels don’t have a microwave available to guests). The hotel booked our roundtrip transportation to and from the airport and we had no issues. We had a good stay with no complaints.
Before the Serenti, (at least in Garapan) you had the choice of staying at “budget” hotels which are threadbare and filthy or mid-level resorts which are okay at best but still not what I would consider clean to Japanese, Korean or US Mainland standards.
The Serenti is a nice mid-level hotel right on the Beach Road that has clean, comfortable rooms that are showing just a little bit of wear. Nice bathroom, comfortable bed and large enough TV.
Hotel staff is very friendly and helpful and they have a really neat large rooftop garden that is meticulously well maintained.
The only thing keeping me for giving it five stars is the somewhat light construction where the noise for the room next door was a little bit disruptive.
Bottom line however is that this is the best deal in this part of Saipan by far and this will be my go to place moving forward.
