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Ray V

Be careful, this hotel is not reputable and will not refund if they cannot accomodate you

Review of Serenti Hotel
1.0 of 5 bubblesReviewed 27 Oct 2018
So I book a hotel stay with Expedia for a hotel in Saipan and pay in advance. The hotel loses power and has no water due to a typhoon striking the island. I communicate with the hotel using Expedia's web site only and have an email , on Expedia messaging tool, saying I can obtain a refund from Expedia since they cannot accomodate my stay. When I contct Expedia as the hotel told me to in order to cancel, they say they are unable to see the emails on their site and cannot provide a refund. Even after sending them a copy of the email on their website, i am told they cannot refund since the hotel told them i have to arrange other dates...no refund. Bottom line, stay away from this hotel, they are not reputable and will not refund ypur money if they are not able to accomodate your stay. I am filing dispute with credit card company but have ne er seen such a blatant rip-off of money and I have been traveling for decades.
Date of stay: October 2018
Room Tip: Stay away, hotel is not reputable
Trip type: Travelled solo
3.0 of 5 bubblesRooms
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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    Reviews (47)
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    6 - 11 of 47 reviews
    Reviewed 26 October 2018

    We stayed 2 nights at the Serenti Hotel. The hotel is in a great location right across from the I Love Saipan shop. You can walk to all of the restaurants and stores. The room was small but the bed was comfortable. We didn’t have coffee in our room but the hotel had coffee in the lobby so we just went downstairs and filled our 2 cups up in the mornings. Also, they had a microwave on our floor in the stairwell (which is great as most hotels don’t have a microwave available to guests). The hotel booked our roundtrip transportation to and from the airport and we had no issues. We had a good stay with no complaints.

    Date of stay: May 2018
    Trip type: Travelled as a couple
    Thank Intermix R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 September 2018 via mobile

    Before the Serenti, (at least in Garapan) you had the choice of staying at “budget” hotels which are threadbare and filthy or mid-level resorts which are okay at best but still not what I would consider clean to Japanese, Korean or US Mainland standards.
    The Serenti is a nice mid-level hotel right on the Beach Road that has clean, comfortable rooms that are showing just a little bit of wear. Nice bathroom, comfortable bed and large enough TV.
    Hotel staff is very friendly and helpful and they have a really neat large rooftop garden that is meticulously well maintained.
    The only thing keeping me for giving it five stars is the somewhat light construction where the noise for the room next door was a little bit disruptive.
    Bottom line however is that this is the best deal in this part of Saipan by far and this will be my go to place moving forward.

    Date of stay: August 2018
    Trip type: Travelled on business
    Thank Erik A
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 February 2018

    The hotel is located exactly downtown, in front of the "I Love Saipan" shop. It is right next to restaurants, shops and just minutes away from Micro Beach. The room was large and you can still feel the hotel is new. Good beds, towels, toiletries. There was even a small sitting area, with a small table and two chairs. Staff were friendly. Parking was covered. Good wifi. Very clean. If it had a pool it would be just perfect!

    Date of stay: January 2018
    • Trip type: Travelled with family
      • Value
      • Cleanliness
      • Service
    1  Thank algongar
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 30 January 2018 via mobile

    I stayed in SERENTI HOTEL for 3nights, front deck staff were friendly, easy processing for check-in. Free parking, one parking lot is outside another one is inside. Room inside is clean, enough space to put two large size luggage. They offering us a balcony so we can put our clothes out for sun.
    Perfect location, exactly in the centre of the town. ‘I love saipan’, the most famous gift shop just opposite the hotel. ‘Bubba gump shrimp’ right next to the hotel entrance (they were jn same Building). ‘Tony roma’ and ‘country house restaurant’ near by.

    Date of stay: January 2018
    Trip type: Travelled as a couple
    1  Thank yeungcarrman
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 December 2017

    Staff was very helpful, nice and effecient, they always responded our queries in detail and gave us very quick response. Nice location, though our room was facing the street, but we didn't hear any noise. A large casino is nearby, restaurants are all within walking distance. "I LOVE SAIPAN" and DUTY FREE are just opposite to the hotel.
    15 minutes walk to the Beach.

    Date of stay: December 2017
    • Trip type: Travelled with friends
      • Rooms
      • Cleanliness
      • Service
    Thank Leung C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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