The hotel is located exactly downtown, in front of the "I Love Saipan" shop. It is right next to restaurants, shops and just minutes away from Micro Beach. The room was large and you can still feel the hotel is new. Good beds, towels, toiletries. There was even a small sitting area, with a small table and two chairs. Staff were friendly. Parking was covered. Good wifi. Very clean. If it had a pool it would be just perfect!
I stayed in SERENTI HOTEL for 3nights, front deck staff were friendly, easy processing for check-in. Free parking, one parking lot is outside another one is inside. Room inside is clean, enough space to put two large size luggage. They offering us a balcony so we can put our clothes out for sun.
Perfect location, exactly in the centre of the town. ‘I love saipan’, the most famous gift shop just opposite the hotel. ‘Bubba gump shrimp’ right next to the hotel entrance (they were jn same Building). ‘Tony roma’ and ‘country house restaurant’ near by.
Staff was very helpful, nice and effecient, they always responded our queries in detail and gave us very quick response. Nice location, though our room was facing the street, but we didn't hear any noise. A large casino is nearby, restaurants are all within walking distance. "I LOVE SAIPAN" and DUTY FREE are just opposite to the hotel.
15 minutes walk to the Beach.
Great location in town, clean rooms, okay internet. Our room had a sulfur odor in the bathroom. Located beside Bubba Gump shrimp, and easy walking to mall, Hertz rental, Hard Rock Cafe. Great souvenir shop across road.
PROS: Great value for money, clean, safe, nice design and well-maintained (very new hotel as of 2016). Spacious rooms with many practical amenities such as kettle + tea and coffee, in-room safe, hair dryer, mini-fridge, free WiFi, nice toiletries. Comfortable beds and nice pillows. Efficient, friendly check-in. Close to restaurants, shopping, and the Memorial Park. Free on-site parking. CONS: Poor soundproofing (hence 4 rating vs 5); noise from tacky 'I Love Saipan' store promotions (across the road), as well as from construction of the mega-tacky casino next door. Rooms without a street view (car park side) would be quieter, and to be honest, the street is not much of a view anyway. Management does not do enough to ensure guests don't disturb other guests. Review: We stayed here late December 2016 - early January 2017. Staff were pleasant and helpful, but this is a budget hotel in Saipan terms, and so don't expect a concierge or 5-star service. There is a separate tour desk in the lobby. Free coffee in the lobby. We did have one issue with front desk staff - we booked a rental car for part of our stay, and when the representative came to drop off the car for us, the staff rang the wrong room and told them we weren't there. Fortunately we called the rental car company before the rep left, as we wondered why he hadn't turned up. They told us he was just leaving as he was told we weren't there. We told the staffperson at the front desk that we hadn't heard the phone ring, and he said he had called the wrong room, but was not especially apologetic. Despite this lapse in professionalism, we would recommend the Serenti as a convenient and good-value base for exploring Saipan.
